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The French Baker Online – The French Baker Online Metro Manila
The French Baker, Manila, Philippines – Reviews, Ratings, Tips and …
Reviews
– pastry selection was wide in comparison to a regular french baker.
– baking was also visible to customers.
– we only made a takeout transaction therefore I cannot comment the dine in service quality
– staff were nice and polite
Areas fo improvemet
– I enioy watching people doing the baking
– for this store, one of the baker was creating pastries behind the cashier. Don’t know if this is an intentional strategy, but I recommend for them to do this properly maybe adding a partition between the cashier.
When we arrived, the place already looked topsy turvy. Several empty tables were still covered with used plates, utensils, and leftover food from previous diners. We chose an empty table, but it was in the same state. No one attended to it until we personally asked staff to clean it.
We placed our order and waited. And waited. More than 30 minutes passed with no food. We then noticed one of our dishes was delivered to a different table that had just been seated. No one informed us. We had to follow up ourselves, only to be told we would need to wait another 20 minutes because it had been given to the wrong table.
At that point, we asked for a refund on the dish and decided to leave.
The staff seemed disorganized and loud, shouting across the floor without regard for guests. The manager appeared more focused on how the bread display was arranged than on the growing issues with customer service.
Overall, it felt unprofessional and poorly managed. Very disappointing experience.
You can make better at home easily
Service review: They choose their customers based on clothes and I guess gadgets? If you dont have flashy things on you, you pay like you’re in a fast food chain. If you have the “gadgets” they treat you like you’re in a formal restaurant. Also, they don’t even know the proper utensils to put. They gave us spoons for the desert.
This will probably the last time I’ll eat here for a dine in.
When our food was finally served, the same staff member, named Queen, threw our plates and utensils onto the table. The water goblets we were given were also dirty. Some of the glassware even had old, unwashed deposits stuck to the sides (photo attached). I simply cannot make up details like these.
I was hoping the staff were simply tired, but I’ve read similar reviews here as well. French Baker Megamall, please be kinder to your patrons. I’ve been to other branches and the service is better elsewhere.