Address and Contact Information
Address: Murals Hostel and Cafe, 54 Pres. Roxas St, Cebu City, 6000 Cebu, Philippines
Phone: +63 969 504 6952
Menu Photos
Photo Gallery
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Reviews
I sat on the second floor outdoor area because I get cold easily downstairs. Even though it’s outdoors it’s still part of the restaurant where food and drinks are served. There were a lot of flies so I ate quickly and kept my coffee mostly covered only opening it slightly to pour into my glass (as seen in the photo attached) but still a fly still got into my drink.
I calmly informed the male staff member on the second floor about what happened. I was told that nothing could be done because the coffee was already on my table. This made me feel like once food or drinks are served whatever happens after is no longer their concern even though it was still within the restaurant premises.
I then went downstairs and spoke to the female staff members. They offered to replace the drink which I appreciated but I respectfully declined because the experience had already left me feeling uncomfortable and interrupted my work.
I really love the coffee here but the way I was treated wasn’t good and because of this I’ve decided I won’t be coming back. I can’t stay in a place where it feels like customers are blamed when service issues happen.
This experience also raised health and safety concerns for me since flies can carry bacteria and were around food and drinks in the premises.
Keep in mind that the second floor an alfresco area, which also serves as the smoking section. It’s quite covered with a plastic sheet, so the cigarette smoke just stays trapped in the space. It gets a bit uncomfortable, especially if you’re a non-smoker, since the area doesn’t have proper ventilation.
Overall, I’d still recommend the coffee, but I hope they improve the setup upstairs to make it more comfortable for everyone.
+ Good food presentation
+ Good portions and kind and smiling staff
+ Yummy breakfast, I had the Omlette it was full of vegetables very nice and a lot of toast bread with butter
+ Tasty coffees and the special teas you should try
+ Ambience is ok
– The serving of food takes a little while
o It’s a small Cafe and it belongs to a hostel
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Explanation of my votings
+ Pro
– Contra
o Only for your information
5 Stars: It was really special, you must try it
4 Stars: It was nice, you should try it
3 Stars: Nothing special, you could try it
2 Stars: Try only if you have no alternative
1 Stars: Bad, don’t bother trying