

Address and Contact Information
Address: 900 NE Colorado St, Pullman, WA 99163
Phone: (509) 332-1265
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Order and Reservations
Order: Order online
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The Coug | Pullman WA – Facebook
The Coug
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Reviews
I have never felt more disrespected, unsafe, and enraged in my entire life than I did at The Coug. Let me make this crystal clear: this is not a place to trust anyone with your drink, your belongings, or your dignity.
What Happened: I ordered a drink, trusted it like any normal human would, and someone literally put something in it without my consent. Yes, you read that right—someone tampered with my drink. If that isn’t horrifying enough, my personal items, including my backpack, were thrown away without warning. This is outrageous, unsafe, and completely unacceptable.
Staff & Management: The staff treated me like I was the problem for noticing it. No apology, no accountability, just blank stares and excuses. The manager? Silent. No explanation, no resolution—just letting their employees ruin my day and potentially put me in danger.
Ambiance: I honestly don’t even want to talk about ambiance because safety is priority zero here. If a place lets staff interfere with your food, drink, and personal items, everything else is irrelevant. Do you want to feel unsafe while trying to enjoy a coffee or snack? Because that’s what happens here.
Recommendation: Avoid The Coug at all costs. Trust is broken. Safety is gone. Respect for customers is nonexistent. If you value your drinks, your belongings, or your sanity, go anywhere else. This is a place where you’re literally not safe.
Rating: 0/5 stars if I could. 1/5 is being generous.
Since April…
Every visit…
Felt like a battlefield.
Staff.
Patrons.
Targeting me.
Pushing me.
Harassing me.
Making it clear…
I did NOT belong.
I have serious heart issues.
Every shove.
Every cruel word.
Every dismissive look.
A real threat to my health.
And no one cared.
Staff ignored it.
Allowed it.
Condoned it.
Every time I tried…
To exist safely…
The hostility intensified.
By May…
It wasn’t random.
It wasn’t isolated.
It became a pattern.
Every visit…
A gauntlet.
No one should be bullied.
No one should be disrespected.
No one should risk their life…
Just to exist.
I stayed silent.
Hoped it would stop.
It didn’t.
I am DONE.
I will not be silent.
⚡ SAFETY.
⚡ RESPECT.
⚡ DECENCY.
⚡ Protection for people with health issues.
The Coug failed me.
They failed in every way.
They allowed harassment.
They allowed cruelty.
They ignored a real danger.
From April until now…
I endured hostility.
I endured fear.
I endured being treated like less than human.
ENOUGH IS ENOUGH.
The Coug allowed this.
The Coug ignored my health.
The Coug condoned harassment.
I will not be silenced.
I will not be ignored.
I will not let this continue.
THIS IS MY TRUTH.
I am speaking it LOUD.
I am speaking it CLEAR.
To anyone watching…
You deserve safety.
You deserve respect.
You deserve decency.
And I will fight to make sure…
No one else has to go through this.
ENOUGH.
NO MORE SILENCE.
NO MORE HARM.
This review was made in connection with a Toast promotion
I was trespassed unfairly, not because I was violent or a threat, but because I am different — and instead of addressing issues with fairness, staff chose gaslighting, isolation, and exclusion. If I had been causing physical harm, then a trespass might make sense. But when the issue boils down to people being flakes, spreading rumors, or acting unprofessionally, there is no justification for stripping away my right to belong.
I am directly asking the Cougs’ leadership to take accountability for this decision and undo the trespass. The way it was handled violated not only the spirit of community but also basic principles of due process, equal treatment, and student rights. Every student deserves to be treated with respect, not arbitrarily isolated or punished for being different.
Continuing to ignore this only deepens the harm and exposes leadership to questions of discrimination, negligence, and abuse of authority. The right and ethical step is to reverse the trespass, acknowledge the harm it caused, and commit to a culture where accountability is practiced, not avoided.
The Cougs can still be a community worth being proud of — but only if its leaders are willing to act like real adults, take responsibility, and make this right