

American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Sunday | 10 AM–11 PM |
| Monday | 11 AM–11 PM |
| Tuesday | 11 AM–11 PM |
| Wednesday | 11 AM–11 PM |
| Thursday | 11 AM–11 PM |
| Friday | 11 AM–11 PM |
| Saturday | 10 AM–11 PM |
Address and Contact Information
Address: 2301 Kalākaua Ave, Honolulu, HI 96815
Phone: (808) 924-5001
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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Reviews
The spicy jambalaya arancini had the perfect kick and was packed with flavor. I originally came in just for my birthday cheesecake, but I ended up leaving with a full meal and leftovers for dinner.
My waitress, Jackie, was so pleasant and attentive. She made sure I was comfortable, checked in at the right times, and carefully packaged up all of my leftovers. Excellent service truly makes a difference.
Minus the patio pigeons laughing at my plate, I loved my dining experience. I will definitely be back.
The first was great. The server was attentive and food came out quickly. The french fries were cold on the first visit but the rest of the meal was good.
Today was a horrible experience. It took at least 10 minutes to meet our waiter. He took our order and it took another 10 minutes for our drinks and bread to come out.
We only ordered burgers and watched everyone around us get their food while we waited for what seemed like forever.
Again the French fries were cold. I suspect they were sitting under the heat lamp while the burgers were being made.
We asked for dessert before we finished eating thinking it would take a while.
I did tell the server the fries were horrible but only when he cleared the plates. As the food took so long to come out i didn’t see the point of saying anything and just ate some of the fries.
I really dont like to make a negative review but I would think that such a high profiled establishment as the cheesecake factory that is always really busy would have better service.
The happy hour menu is decent in size and has a number of cocktails and also deft beers available. It is worth going early for.
Otherwise, we visited on another occasion where we had to wait up to 30minutes for a table in the restaurant. The food still delicious and the service also very good.
Cheesecake we are always too full for at the restaurant, and always get it to take away and eat later. Can never finish a whole slice and good the next day too storing in the fridge.
From the moment we were seated, JJ made us feel genuinely welcomed and valued. Even though we could see she was managing several tables, she never once made us feel rushed or overlooked. Her ability to connect with her guests and provide attentive, personalized service is truly exceptional.
JJ went above and beyond to ensure our experience was special. She took the time to chat with us, made thoughtful recommendations, and somehow made us feel like we were her only table. I did order the meal she recommended, and she was spot on. Such quality food here
The highlight of the night was when she surprised us with a complimentary dessert after learning we were celebrating our honeymoon — such a thoughtful and heartfelt gesture that made our evening unforgettable.
JJ exemplifies what outstanding customer service looks like. Her professionalism, warmth, and genuine care turned a simple dinner into a beautiful memory. She seemed like such a down to earth girl. Because of her, The Waikiki Cheesecake Factory has gained some lifelong fans!! Thank you, JJ, for making our special night even more meaningful!
Also S/O to the host stand. That line was wrapped around the building with impatient people waiting to get in. It honestly looked like straight chaos but the host stand just cranked em in and out like a well oiled machine. Good job!! Only waited like 15 minutes before being sat. 🙂 great place
We ordered miso salmon and satay chicken lettuce wraps. Both dishes were amazing.
Our server was amazing as well.
Meanwhile, our food was amazing and the presentation was outstanding. Iverson suggested my husband’s meal after realizing the original meal that was chosen was no longer available. And oh boy, it was so good!