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✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery
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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 1350 Stoneridge Mall Rd, Pleasanton, CA 94588
Phone: (925) 463-1311
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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Reviews
Mimi
I’m Black 71 yrs old and female. I did not want to go to the Cheesecake factory because I don’t like cheese cake. I did go there many years ago and I enjoyed the fish and chips this was 20 yrs ago??? I reside in the Valley and I meet with my children once a month for breakfast or lunch. My choice was Bill’s in Pleasanton. I enjoy going to Bill’s for breakfast. My eldest daughter selected the Cheesecake factory. She said it would be a great experience for the Grandkids who loved Cheese cake. She was right. The service was great. The front hostess with the 2 braids was nice professional and understanding. Our servers were also great and our food was delicious. We were pleased and stuffed when we left. I am thankful that I was able to order from the kids menu…thank you hostess. I had the 2 sliders fries and a coke and that was more than enough for me. My kids were happy to see me happy enjoying my meal. They’re 52 47 and 42. I started asking about the 70 dollar tip. My daughter said No Mother and my other 2 put in for the tip. The tip was well deserved. Now I want to see the bill it was close to 400 but everyone was full and took home a dessert and my kids told me to chill….they got it. I plan to make this our yrly family treat. I had no complaints and I can honestly say that we had a great time our food was delicious and the staff was very nice. I’m a grumpy retired State employee who watches every penny
… moreYomi Odeseye
Great place. Good food. They take safety of their customers seriously. We went as a family, and one us requested that no sauce should be added to the food even though it comes with it. They forgot and put the sauce, however they took the food back and made a fresh one, yup a fresh one. Good place to go. Highly recommended. Good food… Vegetarian, watching the weight, you want to eat big, they have it all
… moreSalem Explorer
We went for a birthday dinner, and while the food was decent, the service was extremely disappointing. The staff seemed inattentive, and the overall experience fell far below expectations. It’s unfortunate because the place has potential, but poor service overshadowed everything else. I’m unlikely to return and wouldn’t recommend it to others.
… moreMohammed Siraz
Food was not as expected according to the price and plus we bought “orange cauliflower ball” which had piece of skewer. This is totally not accepted at all, it is a health hazard. Could have caused a bigger issue. Would like to hear about this.
… moreShelly
I always enjoy the cheesecake Factory. Its super hard to decide what to eat since the options are abundant! This time I ordered the fish n chips. Not the the best , fish was bland, batter was yummy but inside was blah!! the coleslaw was super good so it made up for the fish. The waiter was friendly and attentive so it made it so easy to enjoy dinner. Thank you Alex..
… moreLee Loftiss
Let me tell you about my first and last visit to this place. Ordered mac and cheese balls. Out. Ordered chicken and jalapeno fritters. Out. So we ordered th $20 nachos and got what you see in the picture. Burnt. What little cheese was way over melted. Total crap. unbelievable a cook would put thos out and even more unbelievable a runner would leave the kitchen with it and serve it with pride to the tables. Are there even any managers checking the quality of the food?foe. And based on thr managers response, it is the GUEST’S responsibility to let them know when their food is crap. What do the managers do if THEY aren’t making sure the food is good?
… moreLeslie Nelson
A+ service. Food was absolutely amazing. We ordered a chicken salad sandwich and chicken katsu. Tyra was the best server.
… moreabisola ipadeola
Always busy but always worth the wait. The wait time doe the food is an average of 40 minutes depending on the order, but the warm bread and butter will keep your mouth busy before the food arrives. We made a reservation before visiting but had to wait for about 10 minutes before we were seated. Our server was very courteous and attentive. New menu alert: 100% fresh and delicious.
… moreVictoria Klimek
My family decided to have my sister and niece’s birthday celebration at this location. Birthday girls and her husband arrived at 5pm to get our parties name on the list since there was no option for a reservation. Our party was quoted 1hour and 30min . Our party was a large group. (15) we all arrived at 6:30pm. When we checked back in, The hostess seemed confused. She verbally shared with her manager that we got on the list at 7pm. We could see the panic on their faces. Instead of owning the mistake. The manager (Miguel) if that was even his name (no name tag) blamed it on already seated guests. Said he can’t just ask guests to get up. That it would be ready soon Which was obvious. No one asked that to be done. What I was expecting was accountability on their mistake. It was already 7:45pm and we still hadn’t been sat. I said this was really unacceptable. We had 3 small ones and two elderly. Everyone was starving. I asked what he could do to rectify the situation. Due to us all being very upset watching guest after guest be sat and eating. He said, “I can’t make people get up” so I replied, so you’re saying there isn’t anything you could do to make our birthday girls happy after having us wait 3 hours due to your mistake. He said no.
So, that’s why they get a 1 star. I would encourage Miguel, to learn from this moment. People make mistakes all the time. But as a leader in hospitality, customer delight, finding ways to say yes will get you so far in that business.
Our server however was awesome. I forgot her name. But she was attentive, intuitive, and paced our meal perfectly. She asked open ended questions, and everyone found her to be delightful.
… moreSo, that’s why they get a 1 star. I would encourage Miguel, to learn from this moment. People make mistakes all the time. But as a leader in hospitality, customer delight, finding ways to say yes will get you so far in that business.
Our server however was awesome. I forgot her name. But she was attentive, intuitive, and paced our meal perfectly. She asked open ended questions, and everyone found her to be delightful.
Sabrina L.
Mary and Sam at The Cheesecake Factory provided outstanding service with our to-go order! Even though we weren’t dining in, they both were incredibly attentive and made sure everything was handled perfectly from start to finish.
Both ladies took the time to walk me through the menu and made excellent recommendations based on what we were looking for. Every item that was suggested turned out to be a great choice, especially the mousse cheesecake and carrot cake, and everything was prepared exactly as requested. Mary double-checked the order and made sure it was packed carefully, which we really appreciated.
Their friendly attitudes, knowledge of the menu, and attention to detail truly stood out. Customer service like this makes a big difference, even for a to-go order. Thanks to Mary and Sam, the experience was smooth and enjoyable—we’ll definitely be ordering from here again!
… moreBoth ladies took the time to walk me through the menu and made excellent recommendations based on what we were looking for. Every item that was suggested turned out to be a great choice, especially the mousse cheesecake and carrot cake, and everything was prepared exactly as requested. Mary double-checked the order and made sure it was packed carefully, which we really appreciated.
Their friendly attitudes, knowledge of the menu, and attention to detail truly stood out. Customer service like this makes a big difference, even for a to-go order. Thanks to Mary and Sam, the experience was smooth and enjoyable—we’ll definitely be ordering from here again!