

American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 251 Geary St 8th Floor, San Francisco, CA 94102
Phone: (415) 391-4444
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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American Restaurant in San Francisco, 94102 – Cheesecake Factory
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The Cheesecake Factory
Reviews
What really made the experience special was the view overlooking Union Square and the ice skating rink, especially in the evening when everything is lit up. Comfortable space, friendly service, and a great spot to unwind after shopping or sightseeing. Definitely one of the best spots in San Francisco. Would happily come back.❤️
They have inside or outside. The outside has a nice neon view (we were seated inside due to the weather).
The service was great and quick, and the food was delicious as always!
Good:
– The place is a lot fancier and upscale than expected for a big chain
– I liked that there were healthier options marked and calories were clearly marked
– The healthy chicken pasta was good! A bit bland but good still
– The healthy no sugar strawberry cheesecake was still tasty!
Bad:
– Took a while to get seated though there were plentiful empty seats
– The food was okay, but mostly we liked the ambiance
– No sun umbrellas so we got pretty hot
Overall this was such a bucket list item to try and do just once, wouldn’t come again since there’s better food elsewhere
Service at the San Fran one isn’t great. Been 3 times on my trip and it’s always slow, inattentive, disappearing servers (except at the end when they want a tip) – front desk people are direct like it’s some club. Everyone appears to be unhappy working there. Not friendly at all unlike LA ones.
Unfortunately, things did not go quite as we had hoped. Despite there being several empty seats on the beautiful balcony area, we were informed there would be an hour wait if we wanted to sit outside. This was disappointing but we decided to go ahead and sit inside instead, where there were only a handful of other diners. We were welcomed by our server who provided menus and kindly offered us some water. However, after this initial greeting we waited almost 20 minutes without any further interaction or sign of our server, which was incredibly frustrating.
Whilst we waited, we could clearly see our server and other team members chatting nearby, but no one came over to take our order or even check in on us. In the end, we made the disappointing decision to leave with no Cheesecake enjoyment.
Given the Cheesecake Factory’s usual attention to detail and reputation for great service, we were really surprised by this experience. I am hopeful that our timing was just unfortunate and that other guests had a better time. It is a real shame as this is a lovely restaurant in a great location. Perhaps we will try again another time and hopefully enjoy the usual high standards we have come to expect.
I’ve rated the food high as the Cheesecake Factory is consistently great with their cakes and menu choices despite not being able to eat at this specific restaurant.