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American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 71800 CA-111, Rancho Mirage, CA 92270
Phone: (760) 404-1400
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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Reviews
JRC
⭐️⭐️ (2/5) — Over-Hyped, Over-Priced, and Disappointing Food (But Amazing Service)
The Cheesecake Factory is definitely over-hyped and over-priced for what you actually get. The only saving grace of our visit was the service — absolutely phenomenal. Every staff member was helpful, kind, and genuinely attentive. They truly did their part to make the experience pleasant.
Unfortunately, the food did not match the service at all. We ordered a ribeye steak and were extremely disappointed. It had no flavor, was just a thin slice of meat, and didn’t resemble the quality you’d expect for the price. The mashed potatoes and green beans were okay, nothing memorable. The calamari was also just okay.
The only thing I really enjoyed was the mac and cheese.
Overall, the restaurant feels over-hyped and over-priced for the quality of food served. Amazing staff, but the dishes definitely fell short. Hoping it was just an off night because the service deserves far better food to match it.
… moreThe Cheesecake Factory is definitely over-hyped and over-priced for what you actually get. The only saving grace of our visit was the service — absolutely phenomenal. Every staff member was helpful, kind, and genuinely attentive. They truly did their part to make the experience pleasant.
Unfortunately, the food did not match the service at all. We ordered a ribeye steak and were extremely disappointed. It had no flavor, was just a thin slice of meat, and didn’t resemble the quality you’d expect for the price. The mashed potatoes and green beans were okay, nothing memorable. The calamari was also just okay.
The only thing I really enjoyed was the mac and cheese.
Overall, the restaurant feels over-hyped and over-priced for the quality of food served. Amazing staff, but the dishes definitely fell short. Hoping it was just an off night because the service deserves far better food to match it.
jeanette dudley
We went last night as a group of six and waited an hour and a half for our food. When it finally arrived, it was extremely disappointing and stone cold. It was clearly sat on a hot plate for some time. I ordered steak with mushrooms, which was so cold that I had to send it back. When it was returned, it had clearly just been put under the grill and came back burnt instead.
At that point, I decided not to eat at all. The manager reviewed my meal and agreed it was unacceptable and refunded it, as it was completely inedible.
The prices are very expensive for the quality of food. The only good thing to note was our amazing server who had to take all of these complaints from 6 of us about the awful food and length of time it took to arrive. I will not be returning.
… moreAt that point, I decided not to eat at all. The manager reviewed my meal and agreed it was unacceptable and refunded it, as it was completely inedible.
The prices are very expensive for the quality of food. The only good thing to note was our amazing server who had to take all of these complaints from 6 of us about the awful food and length of time it took to arrive. I will not be returning.
Don McCook
We stopped to get cake takeout appetizers at the cheesecake factory and while we were waiting, had a nice drink at the bar and celebration of birthday time. The atmosphere was great and it wasn’t too loud.
… moreEdo
Cher’s Cake Factory is an amazing spot for dessert lovers! The cakes are super fresh, soft, and full of flavor. The place looks beautiful, with a nice entrance that’s built over the water and connected by lovely bridges — it really gives a special atmosphere. The staff are friendly and welcoming, and they have a great variety of cakes and pastries that taste homemade with love. Definitely a must-visit for anyone who enjoys sweet treats!
… moreAirport
We visited the Rancho Mirage location today (09/18/25) and were excited to see the Southern Fried Chicken (bowl) and the Chicken Biscuits and gravy (bites) items on the menu. Being a Southern girl myself, this is highly exciting. However this visit was far from exciting….
It’s seems like managers and servers are confused about the menu, the gravy subject in particular. Perhaps training would help to make the customers dining experience more joyful.
To give you history, we use to come to this location after it’s grand opening and went there for years. It started declining about 8 years ago, so we stopped coming about 5 years ago. 3 months ago we decided to try it again, hoping for new improvements and changes under new management. The experience was amazing. So we came back again today. What a weird experience, that has now set us on a path to stay away again.
We had Luke as our young inexperienced waiter. It was fine until he saw us taking photos and having a conversation. He interrupted us to ask what we were doing. So I told him we were trying to understand the gravy situation.
Out of three representatives from the restaurant, they each came to our table giving us a different description of the gravy. Luke said brown gravy, one male manage said mushroom gravy, the third one, Lindsay another manager said it was a certain kind of odd sauce. I don’t remember what she called it.
Now I don’t know who made the gravy/sauce selection, but we were also told that is the ONLY gravy they have. They do not have white country gravy. So then what gravy do you use for biscuits and gravy?? The photos look white. Why would you use mushroom gravy for that?
The Southern Fried Chicken Bowl was awful according to my husband. He eats anything, well almost anything. He usually licks the plate clean. Not on this day. He ate less than half. Lindsay was told this and she saw it. It was not taken off the bill.
I want to further add that the menu for both these items DOES NOT LIST THE GRAVY/ SAUCE INFORMATION.
The menu should reflect the kind of gravy or sauce used. Mushroom gravy is used for Salisbury steak so when he said that, I was shocked. This is chicken.
I explained to Lindsay that Luke did not appear experienced in answering any questions that we had and then got upset with me for asking questions that he could not answer. He interrupted my conversation with my husband and then got upset because he was feeling ‘overwhelmed’. He asked me why I was being stand-offish??? Not sure that was the correct question, maybe inquisitive?? There is nothing wrong with a customer asking about ingredients or menu options. Not sure this is the job for him. I discussed this with Lindsay too.
Our visits there and the menu has really gone downhill. The chicken wings were the size of a very small bird, like kid sized wings and the ranch dip was a tiny container fit for three wings only. Or celery sticks were way longer than the chicken wings.
We won’t be returning. I wanted to share so you could hear our views on your restaurant.
Thank you.
Old review….
Well I have to say I’m so very impressed. My husband and I have not been here for at least 3 years due to poor food, however my husband convinced me to try it again. To our surprise the food was fresh, tasty, and amazing. The chicken was not dry. We had the buffalo wings, Chinese chicken salad, and chicken salad sandwich. I was so impressed that we called Nick over to talk to the manager on duty. It all comes down to a few things: Great management, great chef, delicious food, and a nice waiter. Thanks to the new San Diego lady in charge!!! We thoroughly enjoyed our dinner and we had the worst day possible. So nice to add this restaurant to our list of rare places to eat.
… moreIt’s seems like managers and servers are confused about the menu, the gravy subject in particular. Perhaps training would help to make the customers dining experience more joyful.
To give you history, we use to come to this location after it’s grand opening and went there for years. It started declining about 8 years ago, so we stopped coming about 5 years ago. 3 months ago we decided to try it again, hoping for new improvements and changes under new management. The experience was amazing. So we came back again today. What a weird experience, that has now set us on a path to stay away again.
We had Luke as our young inexperienced waiter. It was fine until he saw us taking photos and having a conversation. He interrupted us to ask what we were doing. So I told him we were trying to understand the gravy situation.
Out of three representatives from the restaurant, they each came to our table giving us a different description of the gravy. Luke said brown gravy, one male manage said mushroom gravy, the third one, Lindsay another manager said it was a certain kind of odd sauce. I don’t remember what she called it.
Now I don’t know who made the gravy/sauce selection, but we were also told that is the ONLY gravy they have. They do not have white country gravy. So then what gravy do you use for biscuits and gravy?? The photos look white. Why would you use mushroom gravy for that?
The Southern Fried Chicken Bowl was awful according to my husband. He eats anything, well almost anything. He usually licks the plate clean. Not on this day. He ate less than half. Lindsay was told this and she saw it. It was not taken off the bill.
I want to further add that the menu for both these items DOES NOT LIST THE GRAVY/ SAUCE INFORMATION.
The menu should reflect the kind of gravy or sauce used. Mushroom gravy is used for Salisbury steak so when he said that, I was shocked. This is chicken.
I explained to Lindsay that Luke did not appear experienced in answering any questions that we had and then got upset with me for asking questions that he could not answer. He interrupted my conversation with my husband and then got upset because he was feeling ‘overwhelmed’. He asked me why I was being stand-offish??? Not sure that was the correct question, maybe inquisitive?? There is nothing wrong with a customer asking about ingredients or menu options. Not sure this is the job for him. I discussed this with Lindsay too.
Our visits there and the menu has really gone downhill. The chicken wings were the size of a very small bird, like kid sized wings and the ranch dip was a tiny container fit for three wings only. Or celery sticks were way longer than the chicken wings.
We won’t be returning. I wanted to share so you could hear our views on your restaurant.
Thank you.
Old review….
Well I have to say I’m so very impressed. My husband and I have not been here for at least 3 years due to poor food, however my husband convinced me to try it again. To our surprise the food was fresh, tasty, and amazing. The chicken was not dry. We had the buffalo wings, Chinese chicken salad, and chicken salad sandwich. I was so impressed that we called Nick over to talk to the manager on duty. It all comes down to a few things: Great management, great chef, delicious food, and a nice waiter. Thanks to the new San Diego lady in charge!!! We thoroughly enjoyed our dinner and we had the worst day possible. So nice to add this restaurant to our list of rare places to eat.
Gary Horn (FatBoy Reviews)
We ate here for lunch — the food is always just okay. I ordered the fish tacos and calamari as an appetizer; nothing special. But I come here strictly for the cheesecake, and it never disappoints! If you happen to like the food, consider that a bonus.
… moreT S
Food was delicious. Service was excellent. Staff is friendly and attentive. Atmosphere is pleasant. I had the Parmesan and herb crusted chicken. Drink is the tropical lemonade.
… moreChad Rumpel
We had the best meal. Generous portions and good food! Best chicken tenders so far! Cheesecake was 10/10!
… moreFrancis
Beautiful location and just as good as others we’ve been too. The bread that comes with the meal is delicious and unlimited.
Since the portions are quite large we shared the spicy rigatoni vodka and it was absolutely delicious. We love spicy and although not very spicy for us it definitely had a kick to it.
For dessert we had the Cinnabon cheesecake which was good but not the best flavour we’ve had. If you love cinnamon then you’ll love it for sure. Will be back on our next trip here!
… moreSince the portions are quite large we shared the spicy rigatoni vodka and it was absolutely delicious. We love spicy and although not very spicy for us it definitely had a kick to it.
For dessert we had the Cinnabon cheesecake which was good but not the best flavour we’ve had. If you love cinnamon then you’ll love it for sure. Will be back on our next trip here!
Shawn Ginn
Paid $75 plus a $10 tip for a cheesecake to go. This cheesecake was so bad for the price. Fell apart when cutting it and was so grainy. With the graininess and the butter, it tasted like GRITS. Wow. Had this for a Super Bowl party and was disappointed to say the least. Unreal.
… more