

American chain restaurant offering sizable portions from a vast menu including signature cheesecake
Hours
| Friday | 11 AM–11 PM |
| Saturday | 11 AM–11 PM |
| Sunday | 10 AM–10 PM |
| Monday | 11 AM–10 PM |
| Tuesday | 11 AM–10 PM |
| Wednesday | 11 AM–10 PM |
| Thursday | 11 AM–10 PM |
Address and Contact Information
Address: 3111 W Chandler Blvd #2100, Chandler, AZ 85226
Phone: (480) 792-1300
Menu Photos
Order and Reservations
Reservations: thecheesecakefactory.com
Order: Order online
Photo Gallery
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Reviews
The menu offers a wide selection of choices for even the pickiest of diners. They have seasonal specials which make it interesting for occasional and frequent diners alike. The service staff is extremely busy at peak dining times, however service is great! Gotta love the bread basket (hard to pick a favorite)…it’s one thing we love about Cheesecake Factory since it hasn’t changed since the time I first visited this chain 2 decades ago.
Thank you for another wonderful meal!
Someone higher up made a huge mistake in removing the basque; one of the best versions of the dessert the restaurant has on their menu. Wasn’t the reason why it was bordered separately from the rest of the 30+ options on the cheesecake menu was to give it more attention? To promote and sell more of a “classic” and in my opinion, a superior product? I’m no advertising major but when a dish, especially on a restaurant menu is given that much attention over a very VAST menu, it usually means to the staff “sell more of this product” and to patrons, “look here! This is the one you need to try!”
Also, when I inquired about the product, I was told by the waitress, who admitted she was pretty new, that she had no idea what I was talking about and never heard of the product. Now this is no fault of her own, but poor training in not making her aware of long time customers coming back for staples that are sadly no longer on the menu.
I don’t know what’s going on at the “factory” behind the scenes, but hopefully this is a temporary set back. In the meantime time I got my tiramisu cake which was also plated badly but at least the taste was still good.
Sadly will not be returning anytime soon.
Our server, Rachel (if I remember correctly), was incredibly helpful and accommodating. She didn’t rush us, assisted with our orders, and even packed up our leftovers for us with care.
The food was good, we especially enjoyed the pineapple upside-down cheesecake. We also had coffee and tea and really took our time. Despite the crowd, it turned out to be a great night.
Unfortunately, our experience was very disappointing. The table service was handled poorly. Some of us were missing spoons, others were missing knives. One of the spoons was dirty, with a large piece of dried food stuck to it. That really makes you question the cleanliness standards of the restaurant.
We were not offered straws, and when we asked for them, we had to remind the staff several times. We were dining with a small child, and no high chair was offered.
They also forgot to bring the cake, even though it was included on the bill. Only after we reminded them did they bring it and for some reason, it came with a “Happy Birthday” message, which was another mistake.
Overall, this experience did not meet the standard we expected.