Stacy Espinosa
Yesterday, Monday, the 19th, I made a phone call to Steak Express around 7:45 PM to place a delivery order for myself and my child. The young lady I spoke with took my order, gave me the total, and assured me it would arrive in an hour. By 9 o’clock, there was still no sign of the food. When I tried to call them back, I discovered they close at 9 PM. This leads me to believe she had no intention of actually delivering the order. We waited for them, and since we don’t have a vehicle, it was impossible to get food elsewhere at that late hour. I’m really disappointed.
… moreCmdr Darwin
One word – HORRIBLE!! I ordered a sirloin medium rare with a salad & what I got was horrible, overcooked, scrap meat. The steak was nothing but rubbery gristle & the salad looked like it had sat out in the sun for 3 days! This is not the first or second time I’ve received horrible food from them, but it will be the last! I took a breath from them for at least a year, so this is NOT an isolated issue. Don’t bother ordering from these clowns, as this has been an ongoing issue for at least 2 years.
… morerob young
I ordered food for an evening 530 pm business meeting at 1 pm for a pick up at 5pm. I’m still waiting on broccoli at 520 pm in the lobby and I just heard them telling someone to make my drinks. This upsets me because I gave them 4 hours notice and it’s still not done and now 20 min late? It should even take 20 min to make the meals!! I love their food, and I always tip well, but this is mediocre service.
… morePEDRO BOTELLO
I ordered a double cheeseburger , a regular cheeseburger and a Philly cheese sandwich. The food was cold the bread was soggy with pink juice and the Philly cheesesteak was so salty it went directly into the trash after the first bite.my wife called and spoke to mgr. who said he apologized for not giving us the cold packs . Lettuce pickles and tomatoes. And then said all he could do was give us a discount on our next order! After my wife explained to him that it was nothing to do with the cold packs and that we were just trying to tell them that it was inedible. The manager then said that he made the food himself and that he didn’t add too much salt!
… moreTiffany Lykins
Ordered lunch for a meeting at our office. There were no veggies or condiments included for any of the burgers. We didn’t receive any chips either. When I called, the manager (Kaleb) was extremely rude when I asked if someone could bring the missing items. He stated that there was no one available to bring them and that he could offer a 15% discount on our next order. I advised him that we didn’t receive what the company had paid for and that we’d like to have it. He told me that I was causing him to burn someone else’s food, because he was having to talk to me. He then put another manager on the phone. (Ryan) He was very rude, as well as loud. I asked to speak with someone above him and he stated that (Casonya) would tell me the same thing and that is that there’s nothing they could do about it. I asked him if she was the owner and he stated that Bob and Juan were the owners, but they have no last names or contact info for them. I really thought that they’d appreciate knowing how rude their staff had been in order to improve customer service. I’ve never been spoken to with such disrespect when dealing with an establishment before. The delivery man was finally sent back out 45 minutes later with the rest of our order with 5 minutes of our meeting remaining. Needless to say the whole situation was an inconvenience, not to mention stressful when you have planned a lunch meeting and your being spoken to so rudely and with such lack of concern. The food was not bad at all, but the customer service was such that we will not consider Steak Express in the future.
… moreShaun Boddie
Can always depend on Steak Express to provide hot, fresh, and delicious food. You can’t go wrong with any item on the menu. It was great, as always!
… moreTina Garcia
Food was late but delicious, cook was behind schedule but nobody was there and he took 3 breaks in the 20 mins plus that I waited fir my order
… moreJohn Coldwell
We used to love going here but something changed.
Now they serve cold burgers and rotten corndogs.
The owner doesn’t care to hear complaints. He is defensive before ever validating grievances. He will just tell you to call the health department and doesn’t even apologize. He ranks right up there with people who should be banned from the food business.
How can you get food within 15 of minutes of calling in the order, drive 5 miles home and it’s cold? What about the rotten meat inside the corndogs, notice the picture?
The manager apologized and refunded our money which is fine but the owner that emailed me back is above reproach.
We reported them to the health department and told their food supplier. We will not go back.
… moreShereda T. Pannell
Had the Hamburger Steak lunch special. Good flavor but a lil dry… Honey Butter Rolls are very good n fresh. Broccoli n Potato were perfect. Happy to see Real Bacon Bits! Sweet tea was just sweet enough, like I like it! Overall a Texas Good meal! I’ll be back often!
… moreLorena Gonzalez
Casonya has really turned this place around if you have not tried this place in the last six months you’re really missing out. The food is seasoned to perfection, but customer service is amazing and the cleanliness of the store will make anybody speechless. Great job and turn this place around.
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