Address and Contact Information
Address: 7106 Brighton Park Dr, Mint Hill, NC 28227
Phone: (704) 573-2232
Website: http://www.taxcomexicangrill.com/
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Mexican Restaurant in Mint Hill, NC
Taxco Mexican Grill
Taxco Mexican Grill Mint Hill | Charlottes Got A Lot
Reviews
We have tried many of their menu offerings and have never been disappointed. They offer a full bar and have great margaritas.
I really appreciated the attentive service and the atmosphere. The Mexican restaurant I normally have been to has put creepy skeleton pictures on the walls, so I‘be been looking for a new place. Taxco atmosphere is colorful and cute with authentic table decor. I loved it.
I will give this place another try and order something g different. I hope to be able to update my review with 5 stars after another visit with amazing food.
We got the guacamole appetizer, which was ok. It was a bit on the bland side. I wish it had a little more spice.
I ordered the taco and enchilada, beef. The meat was a bit dry and not very seasoned. I get more seasoning from Taco Bell. The rice was fairly bland and the enchilada didn’t have much cheese. The refried beans were really tasty.
The service was really good. The waiters were extremely friendly and quick. I think they should update their menus, as they look dated and a bit dirty (I’m sure they’re sanitized well, it’s just the look of it).
Covid protocols: Everyone wears masks. There’s hand sanitizing stations. They sanitize in-between visits. I saw workers cleaning constantly while there.
The people I came with seemed to enjoy the food and time. For me, it’s a very average score as I wasn’t a huge fan of the food.
Our visit to Taxco yesterday evening was so disappointing 🙁 It was Cinco de Mayo, and it’s worth noting we’ve celebrated there on this holiday in previous years. Also worth noting that we have loved the food here and this review is strictly about CUSTOMER SERVICE!
Our wait to get a table wasn’t long. We were seated at a table in the corner on the outdoor patio after 10 minutes. It took about 10-15 minutes for a staff member to recognize us seated there, and he brought over some chips and salsa. Then we waited another 10-15 minutes to get some waters, which we had to ask another staff member for. Then after another 10-15 minutes we had to stop and ask again if anyone was going to take our order, they said someone will be with us shortly. After waiting another 10-15 minutes we stopped another staff member and asked if they could take our drink and food order because we’ve been waiting for a while, so they did. While waiting for another 30 minutes, we saw other customers who got waited on promptly after being seated after us, and who ended up getting their orders (bar drinks & food) before us. When there was still no food or drinks at our table after this 1-2 hour ordeal, we decided to leave. We walked up to the front to tell the hostess, and also asked for a manager to tell them about our situation…and that’s when everything went downhill for us.
The manager was VERY RUDE when talking with her and kept using a busy ‘holiday’ as an excuse. We explained we were one of their weekly and long time customers. The guy who runs the bar practically knows my name and I don’t even have to say anything when I pick up orders because he recognizes me immediately. He even recognizes my voice when I call in an order, and notices when I haven’t been at the restaurant for more than a week. Anyway, we calmly told the manager about our experience seeing others get waited on promptly…they were picking and choosing who to serve. She didn’t care at all about what we felt or had to say. We mentioned at the end of the convo that they lost a long life customer for the way she was responding to our concerns, and her response was “GOOD LUCK!”
We loved Taxco because it was our local Mexican restaurant in Mint Hill. The food was great. We’ve supported them for over 8 years, through the pandemic, and definitely have spent A LOT of our money there. I’ve featured them on my foodie page numerous times and have recommended them to SO MANY people in the Charlotte area! It is so sad to see service like this in our area, poor restaurant management, and zero loyalty to a customer base. Unfortunately, our relationship with Taxco has come to an end now.
Good Luck!
We were waited on promptly, despite it being the peak dinner hours. After our orders were given, our food returned shortly and was beautiful and well prepared.
It was evident that these folks, at Taxco in Mint Hill, were committed to putting the customer 1st!!
So, if you are in the mood for only the best in Mexican food, stop by Taxco. I hope to see you there!!