Branch of a Texas-based chain serving casual Mexican fare such as tacos, burritos & nachos.
Address and Contact Information
Address: 701 W California St, Gainesville, TX 76240
Phone: (940) 665-7477
Website: http://www.tacocasatexas.com/
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Reviews
The prices are good, the food is great, and the staff is friendly. Can’t ask for more than that!
order and went to sit down to eat.
Idk if any other reviews mentioned this but the food tasted like cleaning products. Couldn’t even eat the 3 items I paid for due to the taste.
Ordered the Super Burrito minus tomatoes and olives, and I’m sorry but it’s not supposed to be as thin as Taco Bell’s bean & cheese burritos. It was sadly not edible due to the chemical taste. Ordered a soft taco and same thing chemical taste. Ordered Frijoles and couldn’t get past the taste of old beans (like they were from the day before). Unfortunately wasted money on food I couldn’t consume.
I was traveling through after I got off work & stopped for a quick bite to eat. Walked away after throwing out the food I did purchase. Only plus side was restaurant lobby was spotless. Bathroom (women’s) needed a good scrubbing and cleaning up toilet paper off the floor. Lobby is bigger than my local location so that part was a plus. No big trash cans to clean up your trash. I was told by a former employee that you leave it on the table, and an employee throws it away.
I spoke with the manager (an older female that’s been in the industry for 34 years). She was extremely sweet She apologized profusely and was so genuine. She even found some Taco Bucks for a future purchase for our troubles. She personally made sure each item was delivered the second time which instantly made my husband happy.
Thank you so much and if I can get the manager’s name, I’ll update my review. Customer service is difficult to navigate at times, but she’s clearly an experienced professional!! Taco Casa, you better treat her right and pray she chooses to stay with you.