Xochiquetzal Granados
Firstly I pulled up and no one answered the drive thru, I pulled to the window asked the worker if they were open she said yes and gave me my drink, I waited about an hour to get my order didn’t even see an employee, a worker came out around the 45 minute mark and I asked him where my order was he then left his CAR DOOR OPEN went back into the store and never came back out I had to pull through the drive thru multiple times through the drive thru and it wasn’t until I called 911 because there was a homeless guy smoking fentanyl and trying to get me to roll my window down and harassing the workers, there’s was also another homeless guy just standing in the drive thru lane staring into the building. Everyone in this store needs to be drug tested I don’t even feel safe eating my food it took them AN HOUR to make a chalupa and a taco??? Everyone who worked that shift needs to be fired, close the store down, and throw it away….. I am beyond disappointed NEVER WASTE YOUR TIME AT THIS LOCATION
… moreNicolas Castano
Lately been told 30 minutes plus for any order because only 1 person is working. For that worker sorry for being upset but why even have the place open. Contact New Mexico Labor Department let them know your situation and get out of there.
… moreAndrew Estrada
On a family road trip, I stopped by here because my family went to starbucks right next door, and I wanted some taco bell because like, why not. I love me some taco bell. Excited to have a $7 Delux Box, I walked up to the front end ready to order. There were 3 people working the cook station, 1 person taking drive thru orders. I waited for about 15 minutes standing up there, no one came to ask me if I wanted to order or anything let alone even looked at me. So I just left the store without ordering anything. Very, very disappointed with this action taco bell. How can I live Mas if no one even bothers to see if I’m living at all.
… moreShelby White
Awful service this past month. They say it’ll be 30 minutes every time I go through drive up when there’s no one in line.
… moreLynn Santana
Food was old an stale no fresh taste no greet very disappointed with the customer service I don’t appreciate it I was tired an just wanted to have dinner
… moreNiki Gore
I ordered a sprite then found out it was a sierra mist which I love but all I got was the fizzy water so I asked if they were going to change the box they looked at me like I was stupid said they didn’t have anymore asked if I wanted any other drink I said no then they just looked at me stupid again didn’t give me my money back gave me the food I called the manager and told him about these two people and he said they got the box in now i could come back and get my drink I said they said they didn’t have any more and I’m not going back told him they didn’t give me my money back my son got his 2 grilled cheese burritos with steak and they were so small I won’t go back to this Taco bell I’m going to see if the same owner owns all of the Taco Bells in town if so I won’t go to any of them the lady in the back ground wasn’t very nice
… morepreeti sahi
Worst experience I’ve ever had at a Taco Bell. The food was bad and the service was even worse. The person taking our order had a terrible attitude, and when we asked for our food to be corrected, the whole staff started talking about us in Navajo. The fountain drink machine had no ice and wasn’t working, and there was no sign posted. At the end, instead of apologizing, we were given threats for supposedly “walking out.” Completely unacceptable behavior from staff—this location needs serious attention from management
… moreI Castaneda Navarro (Castaneda)
Friday evening after ordering I asked if I needed a key for the restroom because it was locked. The female behind the counter told me ” we don’t have the key, someone must have taken it or it’s lost I don’t know , we just don’t have it” As we sat there waiting a woman came in trying to go to the bathroom. I told her that they said they don’t have the key. She went to the counter and asked the same female if they had the key to the bathroom and that female said I’ll open it for you. I couldn’t believe she lied to me and didn’t let me use the restroom. My husband said to her after she opened the restroom for the other lady. ” I see you found the key to the restroom” She laughed and shook the keys in her hands as she walked by us and went back behind the counter. Another customer said I don’t believe she lied to your face like that, you better go wait by the bathroom door so you can get in when the other lady comes out. I don’t know if it was the color of my skin but she sure made me feel like it. Taco Bell really needs to address this. Was not friendly and I did not feel welcomed
… moreSteven Mangum
I was sitting in the drive-thru for about 10 mins without anyone taking my order. I decided to call them just to give them a heads-up. As I pulled up to the window the lady said “Your car is too high for the sensor.” The attitude that the employees had was not called for. I normally don’t complain but this made me chuckle.
… moreOscar Solis
Made my order online. Came in to pick up my food but was met with a problem when we arrived. The cashier said they couldn’t make some of our food since some items were broken including the Bajaja blast machine. Here is where the adventure starts!
Was told to go online and change my order but I didn’t see a way to do that. Was starting to get hangry! But the cashier was nice enough to follow up and get the manager to give store credit to replace what they couldn’t make. She was awesome.
Had a good experience after all.
Also, it must be a fun place because a customer in the restaurant couldn’t stop laughing their head off.
… more