Taco Bell

  3.5 – 1,059 reviews   • Fast food restaurant

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Find your nearby Taco Bell at 2010 Ross Osage in Amarillo. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.

Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Taco Bell 79103

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tacobell.com

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Reviews

Bolo and Pecky
There’s a manager here or some associate here that’s usually here between 11 and 12 PM on weekdays and she seems to have a really horrible attitude. Corporate needs to take a look at her. She literally lives to make peoples days worse for example I come here to get lunch and she tells me I need to go back around because I placed an order on the app too too quickly apparently the food’s not ready but when you order on the speaker box, it’s exactly the same thing you don’t know what the person’s gonna order before they show up so you don’t make them leave the drive-through wait five minutes and then come back in so why make me makes literally no sense
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Cole Meier
They rob customers.

Door was open, walked in, visibly made purchase on kiosk. Employees saw us and didn’t say anything. Waiting about 10 minutes until who I assume would be the manager rudely asked us and another party to leave. Went through the drive through to receive what I had ordered, and they said they didn’t have anything. I showed them the purchase statement on my phone validating the amount and time of purchase. They did not care. Robbed by incompetent, unmotivated employees of this fast food corporation.
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Josie Otte
can i give 0 stars? absolute worst service ive ever had just trying to get 2 waters and 2 cinnabons. 1) we entered the lobby, made our purchase and sat for 10 minutes with workers looking at us and others in the lobby. then someone comes up and tells us the lobby is closed saying “i don’t know how yall got in” um your door was unlocked? so we told him we were waiting on our food and he said he’d give it to us in the drive thru. so we walked through the drive thru and sat at the window for 5 minutes before the girl told us she couldn’t find our order. she had to ask us 2 different times what we ordered because she shut the window on us in the middle of answering the first time?? then tells us she can’t find our order. we show her our paid receipt on our phone and gives us the same answer with no food and no refund. i will be calling and talking to a higher up tomorrow. as someone who works in management in fast food service, that whole waste of time experience was infuriating.
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J Bourgeois
It’s 3:55am, they are supposed to be open. Staff is claiming that they are not open despite me picking up another order 20 minutes ago. Guy says it’s the time change, but he apparently doesn’t know that it means they should be open for an additional hour being fall. So, I am here during there ordinary business hours. Attached photo taken at 3:55am.
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Heather O’Neal
Around 10pm on 11/21/2025 I ordered 2 of the boxes that contained the Steak and Pablano rolled quesadilla which was COLD AND HAD NO STEAK inside, the nacho cheese Doritos tacos were STALE along with the regular taco. Took both boxes back to have a rude drive thru worker along with a rude manager. Manager made it very clear he WASN’T HEARING MY COMPLAINT AND SOLUTION WAS REFUND…. Which can take up to 5 days so I’m very disappointed in this place cuz I was left with no food and no money to go else where. Great job TACO BELL!!!!!
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Judy Kirk
Food was fine but we waited nearly 25 minutes after placing the order on the kiosk because you can’t order any other way. Had we not already paid, we would have left.
Clearly the drive thru was WAY more important than the people in the building.
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Alejandro Ledesma
Edit: decided to try again so i put an order on the app and pulled up to the store. To my suprise, the lobby doors were locked and the drive thru had cones blocking it off. Wasnt able to get credit for a meal or my money back. Yall need to do better. First time was dine in issue, 2nd time was technically a drive thru issue.

Would give 0 stars if it would let me leave a review. Used to be the best taco bell in town but went downhill fast. Been waiting over an hour for my order that I placed on the app!
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Matthew Tate
07/18/24 – Over the past couple of months, the quality of the personnel who work the window at this location has noticeably improved. In this particular case, Brook was fast, friendly, and efficient – a great combination to be sure. My online order was quickly processed and presented within minutes, and I was soon on my way.

For the first time, I ordered the Cheesy Street Chalupa. Although not quite as cheesy as I would have expected (based on the name), it was, nevertheless, quite tasty and filling. And, while I can recommend it overall, I prefer the Cantina Chicken Burrito. Of course, people’s tastes vary.

SUMMARY: The food was served hot, fresh, and delicious, and the service was fast, friendly, and polite. All told it was a wonderful experience.

VERDICT: HIGHLY RECOMMENDED!
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Kyle Watson
Sat in the drive thru line for an hour, many people came and left behind me.. just for them to forget my 5 layer beefy burrito. And…all my tacos were broken 🙁
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Benjamin Ewald
50 minutes… It took 50 minutes for me to get my food… FIFTY. I ordered a my cravings box and a cheesy gordita crunch… That’s it…

I was on a trip from Vegas back to Oklahoma and I placed my mobile order at 8:29PM on Friday may 29th. My five other friends also ordered food at around the same time, but I was the first person to place my order.

One by one, I see my friends get their orders, and I get nothing. Don’t even get my drink while I’m waiting. After about 25 minutes, I talked to this guy behind the counter and told him “Hey I’ve been waiting 25 mins for my order, is it almost done?” And he says “oh yeah we’ve been busy. I see your order on the screen we’ll make it right now.”

I wait another 10 minutes… Nothing. Not only have all five of my friends gotten their food already, but they’re already done eating it! Keep in mind we’ve been on the road 13 hours and we still have another 4 to go at this point.

Then a lady clocks in and starts working the front counter. I said to her ” Hey, I’ve been waiting 35 minutes for my food and all five of my friends have gotten their food and finished eating already and I still don’t have my food” so she goes to the back to see what’s going on. She comes back and tells me that they’re making my food and it’ll be out soon!

ANOTHER 10 MINUTES GOES BY and at this point I literally can’t take it anymore. It takes a lot for me to get upset at fast food workers because I know they’re just doing their best but come on man. This is absolutely ridiculous.

These two ladies came up to the front counter to clock out, and I was talking to them about the situation. They told me that they made my food 30 minutes ago, and that somebody took my food and handed it to somebody in the Drive-Thru…. And that’s why all of this was happening…. Geez, if only somebody reminded them like twice that the order for Ben was NOT IN THE DRIVE-THRU AND IN FACT STILL WAITING FOR HIS FOOD.

We’re now at the 45-minute Mark and another lady from the kitchen sees me and asks “have you been helped yet?” And yet again I have to explain to a third person, A THIRD PERSON how long I’ve been waiting for my food. I’M SO DONE. PLEASE FOR THE LOVE OF GOD JUST MAKE MY BURRITO, CRUNCHWRAP AND CHEESY GORDITA CRUNCH. IS IT THAT HARD???

Finally at the 50-minute Mark I get my food. The lady at the counter gave me like 3 dollars worth of free tacos or something and said “sorry about that”

I don’t even have anything to say. You can form your own opinions based on the story.
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