

Find your nearby Taco Bell at 2817 West Main Street in Bozeman. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
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2505 Catamount Street – Taco Bell® in Bozeman, MT
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Reviews
I waited at the counter for close to 10 minutes with 3 hungry children, while EVERY employee wandered around, walked past me, and ignored me. I waited patiently, just standing there, until finally an employee came and stood in front of me. I asked if I could place an order at the counter, to which he told me I could… “order at the kiosk, or I can take your order. Or you can just order at the kiosk and I can take your money… or you can order at the kiosk.” He seemed like he absolutely did NOT want to take my order. So, we can’t order at the counter anymore?
I work in customer service and I often work a huge casino and liquor store by myself. I never let anyone stand at the counter for ANY amount of time without acknowledging them and if I can’t help them right that second, I let them know I’ll be right with them. And then I hurry to help the customer I was already helping, to assist the one who is waiting. To let anyone stand at a counter for more than a minute without even acknowledging them is HORRIBLE customer service. If a single one of those employees had said, “Hi, someone will be right with you!” I wouldn’t have had a problem and still rated them a 5 for customer service.
The food was OK. It’s fast food. Horrible customer service.
As someone having heard of great things for Taco Bell, I took my first ever visit to a Taco Bell with family to have a supper. Being vegetarian we were not very clear what we should order so we asked for assistance and got manager on duty TYSON G to order our food after informing upfront we are purely a vegetarian family to ensure that we are served the right food.
When the food came, they had served beef andI accidentally took a bite of a taco realizing instantaneously there was something weirdly wrong with it and I rushed to confirm and they admitted we were served a beef taco because TYSON “forgot” to replace an order.
What happened here is that the manager himself took the order after confirming clear requirements not only breaching the contract butalso ruining someone’s life long rule sticking to being a vegetarian. For some like the staff there it might not be a big deal and would fix it but not the case. At the time of writing this, for Hindus its the holliest month of lord Shiva in which even non-vegetarian Hindus wont eat meat for the holy month while I who has never in life took meat was served meat and staff had zero regrets apparently.
I was not given owner’s phone number not was provided a written apology by the business owner stating his employee would get a write-up for his mistake – thats it. And I would not get a written apology because their franchise’s policy is not to give any apologies like this to customers. I left in a mentally broken and totally devastated state being an ordinary person whose family left hungry realizing what happened to the man putting food on their table has suffered mental breakage from his rule broken.
I cannot fight a legal case because of jurisdiction issues am just a traveller from Canada visiting US going through a family trip and this happened.
Sorries sometimes cannot fix things. And your behavior should show the respect to person whom you have given a trauma and basically it sounded like you guys had zero regrets with day going with business as usual stance.