Zy
The manager and the people working at Taco Bell are so nice. Any time we had an issue with our order, the manager(Jose) made it right for us. Thank you to Jose and the rest of the team for keeping our big family fed!
… moreNova SS
This taco bell deserves negative stars. I waited 40 minutes for two combos. They called my name, I went up to the counter and had to wait another 10 minutes before the employee even acknowledged me after I loudly said excuse me three times while he pretended not to hear me. He didnt even ask my name and tried to hand me the wrong food, with an attitude. By the time it was all said and done my food was cold and not worth the money or wait. I understand getting a busy rush, I work in the area, but better customer service would go a very long way.
… moreDirk Catalan
Empty restaurant and I waited for my order for about 20 minutes in addition the employees are not friendly at all I wanted to pay in cash and it cost me a lot to be served food is fine but the service and the bad staff I do not recommend
… moreParty Ghost 360
went to get take out after a night out, so i wasn’t really expecting speedy service. i placed an online order and was behind one person in the drive thru. i ended up waiting about an hour for them to get their single bag of food, then an additional 20 to 30 minutes for my food. got home to see that my nacho fries were literally dumped upside down in the bag and neither the cheese or fries were hot or even warm for that matter.
… moreBella
I ordered two burritos and a nacho fry through the app. Placed it for pickup in the drive thru, but I went inside instead. Even though I know you can still access it because I used to work at Taco Bell, one of the employees had an attitude with me and said, “You made a mistake and put it as drive-thru instead.” as he handed me my food. So clearly you figured it out. Grilled cheese burrito was disgusting, the first few bites consisted of nacho cheese and poorly tasting rice only. They didn’t fold correctly. All of the beef was at the bottom, I ordered easy and got extra. Never got the crunchy tortilla strips in it either. TB employees are notorious for messing w your food on purpose so I was super nice. Def won’t come back here that’s for sure. Damn, my store was ran sooo much better. Standards are low
… moreElizabeth Lesko
I waited almost 2 hours for a luxe combo that i ordered through the app. my friends could get their orders an hour before i did but we ordered at the same time. it was still extremely long of a wait for them. i asked to talk to an employee when he got a second but he just shook his head and walked away. I only wanted to know if I should cancel the order since they were closing soon at that point. There were 10 other customers in the building who were also waiting extremely long and were upset as well. dont go here
… moreFrank Leone
I ordered a two chicken Chalupa Supreme combo online, swapped in a chicken soft taco supreme for the hardshell taco, and finished the order with a Cheesy Gordita Crunch with chicken. You’d think having meticulously filled out the order on the website and going to the restaurant a good 15 minutes later, it would have given the workers enough time to ensure that the food was accurate to the letter and ready for pickup. Upon arriving to the drive-thru window, I had to wait a good few minutes for my food, so I’m going to assume the order was haphazardly started when it was announced that I had come to pick it up based on what comes next in this review, because it’s the only explanation that makes sense to me. My soft taco was accurate, if a mite skimpy on the filling, and that’s the most positive this review is going to get, because with every subsequent item that I opened, I saw that my order was more wrong than it had ever been before: My two Chalupas, on top of being meagerly filled and having hardly any sour cream, were missing the tomatoes one would expect in a supreme, and the Cheesy Gordita Crunch was not only missing the signature sauce, but was filled with beef when I asked for chicken — in addition to looking like someone had sat on it prior to serving it to me. I cannot fathom how it’s possible to get an order that is so plainly spelled out to you as wrong as this without it being due to the type of laziness that I theorized my order fell victim to, but I am so deeply dissatisfied with how my latest visit to this franchise turned out that I cannot recommend it anymore. Having one incompetent Taco Bell in the Ann Arbor area is sad; having two is just downright shameful, and both franchisees actually need to take things seriously if they want to stick around here. Taco Bell may not be fine dining, but people come back because they can reliably get what they ask for made correctly and in a timely manner, which is not something I can say about this location or the one on Stadium.
… moreNick Brzys
Waited an hour and a half and ended up getting a refund. It’s actually mental that I had to wait that long when there were 6 workers and all of them seemed to be working. As a service worker myself I understand the struggle but it’s crazy that it took almost an hour and a half and some were waiting 2 hours. They were all very nice and were very willing to give me a refund, so it makes me wonder if this to corporates fault. Hungry and upset, I will never come back here (late night at least).
… morecju gh
Orders were received out of order, as I saw some customers who placed orders later than me get their foods first. There were lots of customers, but waiting for 50 MIN in a fast food restaurant is NOWHERE else EVER, EVER to see in the world.
As a busy student studying for finals, I should absolutely NOT have gone there for dinner!
… moreerika griffin
The staff here were very polite and working diligently but there were no where near enough hands in the kitchen. There were 3 employees in the whole store doing a very large volume of orders, because they were rushing out food was a bit lack luster and throw in the bag. I ordered 2 soft tacos and asked for 2 mild sauce, there were 16 in the bag. Thats a large amount of sauce for 2 tacos lol. The food was fine, though a mess, had to go inside as the drive through was closed even though it was an option on the app. The restaurant was a bit of a mess, hope they get more help here soon.
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