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Find your nearby Taco Bell at 2011 Monticello Ave in Norfolk. We’re serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos.
Hours
| Monday | 9 AM–1 AM |
| Tuesday | 9 AM–1 AM |
| Wednesday | 9 AM–1 AM |
| Thursday | 9 AM–1 AM |
| Friday | 9 AM–3 AM |
| Saturday | 9 AM–1 AM |
| Sunday | 9 AM–1 AM |
Address and Contact Information
Address: 2011 Monticello Ave, Norfolk, VA 23517
Phone: (757) 622-5565
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Demetre Curry
This location seems to be getting progressively ruder and the customer service progressively worse over time.
I initially began my order with a young lady who was nice enough. However, I forgot to provide the 4 digit check-in code while ordering through the drive thru. Once I remembered, I asked if I could provide it. The young lady’s voice was promptly replaced by an older gentleman who immediately sounded annoyed and responded to my request with “yeah it kinda helps if you do” with a tone of voice that radiated annoyance and rudeness.
When I pulled around to the window the same gentleman awaited me and continued to give off an air of annoyance and irritation that I had the audacity to ask to use my 4 digit check in code. It was the worst customer service experience I’ve had at this location but certainly not the first. In fact it represents a pattern of worsening attitudes at this specific location.
Now as for my food, it was terrible. The beans in my taco salad were cold and gummy. They were clearly not fresh. I also ordered the new salted caramel churro bites to try. They were cold and hard as a rock to try and chew. None of the food seemed fresh or prepared with any concern for its quality which was odd considering it was the lunch rush.
Overall this particular location is quickly becoming a taco bell to avoid. Seems a clearing house of staff or at least a retraining may be in order. But that is just my experience.
… moreI initially began my order with a young lady who was nice enough. However, I forgot to provide the 4 digit check-in code while ordering through the drive thru. Once I remembered, I asked if I could provide it. The young lady’s voice was promptly replaced by an older gentleman who immediately sounded annoyed and responded to my request with “yeah it kinda helps if you do” with a tone of voice that radiated annoyance and rudeness.
When I pulled around to the window the same gentleman awaited me and continued to give off an air of annoyance and irritation that I had the audacity to ask to use my 4 digit check in code. It was the worst customer service experience I’ve had at this location but certainly not the first. In fact it represents a pattern of worsening attitudes at this specific location.
Now as for my food, it was terrible. The beans in my taco salad were cold and gummy. They were clearly not fresh. I also ordered the new salted caramel churro bites to try. They were cold and hard as a rock to try and chew. None of the food seemed fresh or prepared with any concern for its quality which was odd considering it was the lunch rush.
Overall this particular location is quickly becoming a taco bell to avoid. Seems a clearing house of staff or at least a retraining may be in order. But that is just my experience.
Melissa H
There was nothing about my lunch that won’t satisfying. The restaurant was clean. The service was great and the food was on point definitely got my monies worth. ‼️‼️‼️
Also those new slow cooked roasted chicken rollers are a missile with that chipotle dipping sauce .
… moreAlso those new slow cooked roasted chicken rollers are a missile with that chipotle dipping sauce .
JAY SKODA
Came in there August 28th at 1:52 I placed the order for a burrito I sat there for 15 minutes waiting on somebody to come take the money. While waiting I’m observing people walking around touching everything with rubber gloves on touching and lifting up their pants phones and earpods. The employees here need more training I would never come back there again and I will tell everybody about it. If you don’t want to play it right while serving people their food you need to quit
… moreAdam Flick
I understand that sometimes the drive through can be down. However I am a disabled veteran and the way this was handled was entirely inappropriate. I order my food ahead so I can just go through the drive through and pick it up. I was not prepared to get out of my car. In the drive through across the speakers they tell me the drive through is down and I must come in, I tried to explain, but they just kept repeating I must come in. I had a very hard time walking to the counter and it’s very hard for me to stand for any amount of time unassisted. I simply can not understand why since the food was already ordered and we could communicate properly over the speaker, why it couldn’t be handed to me.
… moreJezRelle Barnes
This is the worst taco bell I’ve been too. They have zero customer service skills. No ice for drinks. A palet blocking the fountain machine. Staff sitting in the waiting area just because hanging out. Where is the management?! The bathrooms are locked with a key! SMH. They refused to ring customers up and told us we had to use the kiosk only for ordering.
… moremaurita ward
I don’t know who was working tonight 9/19/2025 but they obviously just there for a check. I placed an online order, spent about $36, ordered 3 meals & one WHOLE meal was wrong. First the chalupa was completely missing out the box, the 5 layer beefy burrito was supposed to have NO BEANS, add lettuce & tomato which is an extra cost, had plenty of beans, no lettuce or tomato so that had to be thrown away, the soft taco supreme had no tomato’s,. Does anybody pay attention to when stuff is removed off of an item? The person who ordered the burrito is ALLERGIC to beans, luckily they paid attention or Taco Bell would have had a lawsuit! I should dispute the charge on my card cause that’s ridiculous
… morekenedee
Pulled up to the drive through, i have two large dogs in my back seat and i have their window down. They are sweet and just sticking their head out of the window. The lady at the drive through window opens her window, sees them, screams and slams her window. My dogs aren’t anywhere near her window. Being scared of dogs is one thing but you don’t need to act on it. She came back over a minute later and basically threw my card at me and said “I’d love to get a lawsuit” as If my dogs would jump out and bite her. If they were aggressive i wouldn’t allow them to joy ride with the windows down. Than another nice lady gave us our food. On another note i asked for lots of fire sauce, and only got a few mild. The beans in my burrito were dry and seemed uncooked and i couldn’t eat them. Terrible customer service. Especially the thin lady that worked today 03/04/2022 at 4:15.
… moreGabriel
8 people working, 3 made eye contact with me, no one even had a thought of helping us for over 20 mins, just checking their phones, chitchatting, walking around. I hate being rude but I had a mobile order, and ended up having to go through drive so they couldn’t ignore me anymore. Insane.
… moreAllison Bell
I haven’t been here in awhile but things have improved! The drive thru girl was friendly. The tomatoes and lettuce were so dang fresh. Good job guys.
… moreKaleidoscopic Retrospect
Ordered two combo meals inside at the kiosk bc the drive thru was backed up. One meal had a large sweet tea and a LARGE blueberry freeze for the beverage. Received my large sweet tea then received a regular sized cup for the blueberry freeze. Told the employee, that handed me my drinks, that I ordered a LARGE blueberry freeze. She said the regular cup is the large; when it comes to the freezes. The last time I remember that a Large cup is large and regular cup is smaller than the large. I was met with a rude, eye rolling attitude because I questioned the size difference and clearly paying EXTRA for a Large blueberry freeze and receiving a regular cup size instead. I won’t EVER come here again. The food was of MEAGER portions, the doritos locos taco combo was so flat I questioned filling portions, it was almost non existent. Taco Bell this is double standards with the cup sizes and unacceptable food portion to price!
… more