R W
My wife and son went to the Burtonsville Taco Bell for dinner. When they brought the food home and I opened the bag of food, the hard shell tacos were open and the food was all over the inside of the bag. The lettuce, tomatoes and cheese were all over the bag, the other food and the sauces. The cup of cheese was in the bag but of course not any chips. My son got one of the boxes of food and his food was in the bag with tacos all over his food. This store is a Mess, the employees have No interest in providing quality customer service. This store is Not a friendly place to be. The employees are more interested in each other rather than the customers even though the customers are the ones that pays their wages by buying the horrible food they sell. I tried to call this store and asked for the manager and the person hung up on me. I called back 4 times and no one would answer the phone. Customer Service? They have No Idea what that is! I have pictures of the bag of food described above.
… moreEdith
Horrible experience at the drive through, associate had an attitude back and forth last thing I tried to confirm she had my items she said they’re on the screen. Got to the window she has airpods on maybe I was inconveniencing her and asked to speak to the manager, associate smiled I was confused as Im sure she knew I would give feedback on her attitude, as soon as I let the manager know I just wanted to hive you feedback on the associate’s attitude her immediate response was I was listening you “sound tense and tried to say her associate was helpful, at no point did I feel that, i felt rushed and when I asked question she would answer being passive aggressive. Explains why employees don’t feel the need to provide customer service, anyways will not be visiting again
… moreZema Belete
It’s absolutely disgusting. I’ve been to this location three times in the last three months and it’s the same experience. I finally decided to write a review about it. The management is poor. Every employee in there for the most part does not like their job and they give you zero customer service. and the food might take 20 minutes to make
… moreJaquin Battle
If the restaurant closes at 12 am, the dining room should be open at 10:40 pm when I walked over from Greeneturtle to get food, but it wasn’t. I would think. The workers was just in there playing and also didn’t want to answer the phone. I wish I would’ve recorded a video
… moreMateo Evans
This is nasty, what a horrible choice I made coming here. I will give this places a 0 stars. Their workers 0 stars. This places should be shutting down ASAP. Please avoid coming here and avoid some good old diarrhea.
You are welcome!!!!!
… moreEsther Choe
I ordered a party pack of tacos and the contents were a joke. Barely ANY meat, i felt like i was eating a lettuce chip. Showed them the taco and complained to get new order and they brought out ONE taco and refused to comp/replace the rest of the party pack. What a joke
… moreZach
Always fast. Mobile app has the best deals. I eat here 2-3 times a week.
… moreThe Undeadstocker
I have never been to this location and had my entire order come out correct. They are unable to get an order correct
… moreMonish Desai
Worst service and food order accuracy! We ordered veggie black bean Crunchwrap and got a beef Crunchwrap! This happened multiple times. I recommend going to a different TB. Also, they didn’t have many items in stock so we had to change the order multiple times. Very disappointed @tacobell
… moreJasmin Hollywood
Prompt and Courteous service. Steak Chalupa was as salty as my ex but hey they got my order right and the crunchy Taco was as expected.
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