C P (Magick)
Spent thirty dollars on two cantina chicken quesadillas, a Mexican pizza, and a beefy five layer burrito. The chicken tastes and appears rotten, nevermind there is hardly anything on this so called quesadilla. The tortillas are old and everything smells rancid. Can’t even be bothered to heat it up guys? Honestly what the hell is going on? I can’t even get edible hot food for my hard earned money. The beefy five layer is cold, and the Mexican pizza is tragic. Cherry on top is the filthy bag for me. Will never come back, I feel bad for all unsuspecting victims of this location. Just don’t waste your money or time here. I have tried this location more than once over the last four years and it’s never great but this is by far the most severely disappointing. Serving rotten food can and will get you shut down. If you don’t care about what you are feeding people, you shouldn’t be open. Fellow customers, see for yourself with attached images!
… moreTImothy Powell
Dont waste your money. This taco bell is not up to resturant or dining out status.
It was better 6 months ago. Its taco bell so. No high expectations but they cant even make a good nacho belgrade. In sort good luck.
… moreNick Wollert
Welcome to the next level dystopian dining experience. The ai that takes your order at the drive thru is a nightmare to use but extremely entertaining while you wait for your food, which you will wait. Boy will you wait. Forget the word fast right out the gate, I’d say forget the word food but you already did. That’s why you’re looking at a Taco Bell review. But don’t worry, you may think it couldn’t get worse. This and I imagine other locations are working hard to make sure it absolutely can! On the bright side it’s also very expensive even compared to other fast food options. What a time to be alive.
… morejessica golphin
So I thought I would get some Taco Bell today for the first time in 2 years. Just a couple tacos, nothing major found out. There’s an a I bought.I told it I wanted a human being.So she took my order, got to the window.And she said, next time, use the a I bought.That’s the only way you can put in your order.I said, okay, then I won’t be back. She said that was fine with her. Is that really what this is coming to for real. Also, the quesadilla that I ordered looks like someone hacked it up instead of being cut evenly into 3 or 4 pieces. They just took a knife and barren Lee. Cut it and hacked it. It looked like it had been butchered. One side had all the meat and cheese, and one side of the Tortilla had nothing on it. Bad Taco Bell don’t go to this one, go to Manchester. It’s so much better or even the one in Tilton, the one in Tilton, they’re so nice.
… moreStarsea Deoss
If I could rate a zero I would. Awful experience. Zero customer service skills. Don’t waste your time going to this location. Didn’t rate the food because I didnt end up keeping my meal.
I went throught the drive thru, intentionally for ease, convenience, and time saving. The drive thru was quick… however, they messed up my order. Normally I’d just drive away and deal with it being wrong, even though I paid for something different. But this was a simple 3 black bean taco order with extra veggies on top, that was an absolute joke of a mess-up instead. What I received was 3 empty taco shells with the equivalent to a thumbs worth of refried beans smeared inside. Not black beans like I ordered, no lettuce, no tomato, no onion. Would you happily pay over $9 for 3 empty taco shells with a sneeze of the wrong beans?
I went inside to show them and ask for it to be remade/rectified. There were 6 employees working and not a single one wanted to come to the counter to help a single customer. After a solid wait, eventually one came over, she didnt seem to see a problem with the tacos which makes me concerned with what other poorly made lack of substance items they are giving other guests. She seemed annoyed that I was unhappy, but said they would remake it.
I then proceeded to wait 20 minutes for no re-make to ever appear. During that time they accumulated 7 other customers at the counter waiting to be helped: either with door dash pickups or paying with cash, both of which needed employee assistance. Multiple employees made eye contact with me + other guests, and proceeded to ignore us all. When one employee finally came over she helped 2 of the couples then went back to ignoring the rest. When she finally came back out to the counter she didnt seem to remember what I was even standing there waiting for. At that point I had waited over 20 minutes for 3 simple tacos, it wasn’t worth it at that point, so I asked for a refund. She radioed about the refund and again seemed annoyed that I was asking for that. The tone was that somehow I was the inconvenience, even though I did nothing wrong.
Frustrated, disappointed, and a bit shocked at the major decline in not just customer service skills, but just plain people skills of this team. 10/10 will not be going back to this location, unfortunately. 10/10 also suggest saving your time, money, + the headache by doing the same.
… moreMarla Erin Salas
Signed up for the app and got a free beefy borrito, I usually get the crunch wrap supreme. It was surprisingly yummy! Only took them about 5 minutes of my order.
… moreAurora S
The meat in the taco was nonexistent! The advertisements show full tacos and burritos and yet you get maybe a table spoon of meat. Taco Bell has gone down hill and prices are high food quality is low. And drive thru wasn’t fast had to pull over for food then 4 cars after us got all their food while we still waited.
… moreTyler K C
I am a die hard Taco Bell freak. I come here every once in a while when I’m in the area. I’ve really never had any issues with this location before. Came in 4/15 post remodel, ordered two items on mobile app, still waiting… going on 30 mins including the 10 minute drive after I submitted the mobile ordered. TB what’s going on :’( I’m so hungry
-ok just got it. Cheesy Gordita crunch not melted. Cashier was super nice and gave me coupons so I’m upping stars only for her.
… morelana meaney
went through the drive through to get some lunch. the robot was not helpful at all when trying to order, so the worker had to come in. when paying for my food, the worker had me go park and come in as the food would take a couple minutes. what is the point of drive through if your gonna make me come in. the food was good but they couldn’t even bother to cut my quesadillas
… moreAlly Simpson
Wild to say, but Concord Taco Bell has set a standard for me. They are fast, my order is right, & the staff that I do interact with, is always friendly! I’m guessing they finally got some decent help since COVID, because they have been on point lately!
… more