Kirsten De
I called ahead to confirm whether deliveries were being accepted today. I was told yes, and they even asked for my delivery address. I explained that I’d be placing the order online and was just calling to verify.
After placing my order, it was canceled with no explanation. When I called back, the staff was rude and repeatedly hung up on me before finally saying they were pickup only today. If you’re not doing deliveries, that’s fine—but don’t confirm delivery, cancel orders, and then treat customers poorly when they call for clarification. Very disappointing experience.
… moreLevi Mitchell
Never again in life will I ever spend a dollar in this place. Thought to try something different & decided to try this restaurant. Ordering the food was fine & the cashier was polite. When I got home with the poo poo platter everything in it was burnt outside of the egg rolls. I called the location immediately & they hung up on me twice then said they transferring me to the manager. This was the most sarcastic rascal in customer service. He first told me I didn’t even order anything, then read a completely different order to say I didn’t order a poo pop platter. Eventually he found it but debated me about my meal even though he claims he didn’t cook it. After being called a liar a few times I just told him we even & I just won’t use their services for food. First & last. Cheers to burnt food
… moreDerrick
Been a while since I’d visited Szechuan Kitchen and I have to say the food is better than I last remember. My order was prepared fresh, piping hot, and ready to go quickly. Service was friendly. I imagine that security has been an issue for them at some point. All the staff is behind plexi-glass or plastic. You’ll need ti slide your credit card through a tiny slit under the glass if using credit. Orders are carry out. There are a few chairs to sit in as you wait for your meal but it seems most call in or order online. All together, it was delicious and a decent value.
… moreLynn Bailey
Always a pleasure to stop by and grab dinner. Kind people work there.
… moreAmir Azookari
I asked for Buffalo wing they gave me Sweet Molly Wayne and there is a leather of the chicken in the wing and the fries look expired the food was trash
… moreSalad Salad
been getting food to go from here since the early 2000s… but havent ordered from here in at least a year or two. But tonight I got the best eggroll I have ever had in my whole life it was so crispy the noise from chomping on it woke the dead. It was like they fried that eggroll for President Xi Jinping himself. Hot and Sour soup was actually hot and sour, filled with veggies and tofu. Delicious. I’ve been trying other Chinese take out spots all over guilford county the last few years, and honestly, this place blows all of them out of the water (at least for the menu items I enjoy most) in price and quality.
… moreShannon Hills Greensboro NC
I wish the food matched the customer experience. My food was definitely a day old. Today (1/11/25) I purchased the wing/lo mein combo and a separate order of lemon pepper wings. Old, reheated and sprinkled with lemon pepper seasoning. The combo was old chicken and burnt reheated vegetable lo mein. They used to be really good. I won’t be returning
… moreAlyssa Carney
Have been ordering from here for years, never had an issue. We usually pick up, so that was our mistake I guess. First off, they use a call center for orders. So when you call, you’re not actually speaking to anyone at the restaurant. Ordered dumplings and 2 combos for delivery tonight online.. seems simple enough, right? After we got our food we realized that 1 of the combos was wrong. Immediately called.. the call center answers and said “let me get my manager” then I got hung up on. So I called again, different person answers, same thing .. I thought getting a manager would mean I’d be getting transferred to the restaurant. I did not, I got a man on the phone who told me that my order was a pick up.. and then I had to confirm what city I got delivered to .. they wouldn’t just refund me the money- they “don’t do partial refunds”. I hung up and called again and got two woman shouting “hello” to eachother instead of me .. I guess the call center and the restaurant picked up at the same time. They recognized my phone number and knew about the issue already, I told them please don’t bring a corrected meal as we don’t want to wait another hour for delivery, the woman on the phone THANKS ME for this. As if I’m doing her a favor by having them not come back out. She admits that she hit the wrong button, after I had to say about 3 different times what the issue was. Again, no refund offered.. I got thanked for not having to inconvience them, even though we were inconvenienced by having the wrong food. We’ll be finding a new place for Chinese from now on ..
… moreNia John
I received my order on time . The delivery person is superb. My food was incorrect, some food was missing, the chicken and egg rolls were burnt, and I was overcharged. Upon calling the restaurant to rectify the order, I was told that their prices have increased despite them providing me with a menu with “old prices” and that I was charged correctly. After being offered an egg roll for my inconvenience I requested they refund me my money and was told the food was already paid for and they could not cancel it. I order from this restaurant quite frequently and won’t be doing so any longer. The customer service is horrible and the cook should be fired. I do not recommend this restaurant at all!!!
… moreBrenda Golds
7/6/24, I purchased vegetable stir rice. (6) chicken wings. The veg.rice was horrible with very,very few vegetables. The wings were horrible. They were dry and placed on top of the vegetable rice, which, in turn, caused them to be soggy and dry. This was one of my favorite restaurants. Go figure? Prices up quality and quantity down.
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