
Address and Contact Information
Address: 96 S Main St, Bountiful, UT 84010
Phone: (801) 683-8396
Website: http://www.sweetcakebakeshop.com/
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Reviews
After a week and a half with no response, I called to follow up and was told it can sometimes take two weeks to get a response. Again, totally fine. 2 weeks later I called- the girl told me no one was in the bakery that could answer my question (simply how do I order a wedding cake) and she had no clue what to do and hung up the phone without offering even a call back. Finally after two and a half weeks with still no response, I called again. The person who answered seemed completely unaware of my inquiry and had no idea what I was talking about when I explained the situation.
She took down my email and said someone would reach out. About 20 minutes later I got a call from someone at the bakery asking, “Are you the girl who just called about a cake?” Yeah…. I think that was me. “Well what do you want to know.” When I explained that I was simply trying to figure out how to order a wedding cake, I was told I could just order it over the phone.
I’m sorry, but ordering a wedding cake without a tasting, consultation, or even a conversation about design seems pretty unusual. At that point it felt clear that there was no real process or communication happening.
Unfortunately, I’ll be taking my business to a different gluten free bakery in Salt Lake. It’s disappointing because I had heard great things about the bakery, but this experience made it impossible to move forward.
First they have jacked up their prices a ton. I definitely think it’s due to their prime main street store front and they have to cover the cost of that.
Second. They have never had great customer service but it’s worse lately. They never say welcome or anything, they just sit there and stare at you till you tell them what you want which is super weird. Ive gone in several times and you can hear them in the back laughing and talking and not laying attention to the front. Even ringing the bell they dont come up.
There is one worker there who is great, I dont know his name but he’s super friendly and always answers any questions!
Third, the quality of their food has gone way down. Especially for how much they charge you.
Most everything is way to sweet. Majority of the things taste like they have been frozen and were not fresh baked ot were stale. Everything is overly sweet. You can only take a couple bites before it’s not good anymore.
I ordered an apple pie a couple months ago and it was probably the worst pie I’ve had. It was all crust that was extremely gummy. The apples they used were so sour and there was almost no filling in the pie. I paod 30 dollars for the pie and was extremely disappointed.
Overall, not worth the price. But unfortunately it’s one of the few solely gluten free places in davis/weber area. If you are in provo or Orem they have much better options down there!
They also have vegan options if you’re into/need those!
Some of the cons however are: They are really pricey especially for full size items and the staff is not very knowledgeable about the items they sell. I would say 90% of the questions I ask go unanswered or I’m given the wrong answer even basic questions like “what in this cookie?”. Which I’m sure could be frustrating for someone new to the shop. All in all I still recommend you give them a try their lemon cream pie is my favorite item.
Took off one star just because the cupcakes we got were off a smidge in texture. Almost a touch dry. But we will still go back and try another.
I like that they offer vegan options as well as the gluten free. Overall a good experience. I hope they succeed in the area.