
Contemporary sushi house with creative & classic rolls, plus Japanese hot dishes.
Address and Contact Information
Address: 7050 W Palmetto Park Rd #33, Boca Raton, FL 33433
Phone: (561) 362-6416
Website: http://sushiyamaonline.com/
Menu Photos
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Reviews
Our server Moet, came out initially with water, then disappeared for about 10 minutes before taking my order for myself and my two sons. She brought the food out but never came back to check on us. I had asked for well-done shrimp with my shrimp fried rice, but the shrimp came out barely cooked. My sons finished their meals while I waited, expecting the server to return so I could have my shrimp cooked properly. She never did. I ended up eating just the rice and leaving the shrimp on a separate plate.
Over 20 minutes after I had finished, I was about to get up to find her or a manager when I saw her walking back toward the restaurant—hands full of groceries from Publix. When she finally approached us, she said, “Is everything okay? I told them to watch you.” That was shocking. Leaving your customers unattended to go grocery shopping is unacceptable, and nobody came by to “watch” us in her absence.
To make matters worse, when it came time to pay, she was very quick to run my card and even quicker to swoop back and collect the signed check presenter—yet at no point did she clear any of the dirty plates from our table. The priorities were obvious, and they had nothing to do with hospitality.
This restaurant has been a favorite of ours for years, especially when sitting inside in the genkan room. But lately, the service has consistently been poor. Tonight made it clear that management needs to retrain staff on basic steps of service—hospitality is the foundation of this industry. Sadly, after too many bad experiences and especially after tonight with our server, Moet, we won’t be returning. Good food alone cannot make up for such unprofessional service.
The food has always been good here as well as service. I do wish they had a fountain machine for soda instead of giving you a can.
If you are looking for a casual sushi restaurant please visit this place
They have a big menu with a lot of options one better than the other
Good beers options and teas
100% recommended
We got seated right away for our large group and we got served our drinks. I ordered the chicken spring rolls which were delicious and had the Sushi Yama roll and the Honeymoon Roll. The Sushi Yama roll was the best one as it was wrapped in a crepe! It was an interesting combination.
The service started off great but two of my friends didn’t get their food on time and they were getting upset. By the time their plate’s arrived I was already done with mine, and when we wanted to close out our waitress was nowhere to be found. We had to wait for some time for her to return.
I’ll probably be ordering online and taking it to go instead of dining in.
When my wife requested clarification on where the mistake had been made, the waitress started arguing that they switched the asparagus for broccoli a long time ago.
Then we requested the menu to confirm the dish clearly stated “on top of asparagus”. She continued arguing that they had made the change months ago.
We got the impression that management just does not care about misleading customers on top of a terrible waitress attitude.
Since then, we are looking for a new Japanese restaurant with decent service in the area. Recommendations accepted.