
Address and Contact Information
Address: 3044 Rolling Rd., Windsor Mill, MD 21244
Phone: (410) 655-6659
Website: http://www.sumthinkool.com/
Menu Photos
Order and Reservations
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Reviews
I ordered the egg platter with two eggs, grits, and a breakfast meat, which is listed on the menu as $8.44. She didn’t give me a total she just asked, “Cash or card?” and walked away, then pointed at the card machine for me to pay. Without thinking, I paid. When I got the payment notification, it showed I had been charged $14.
I asked why my meal was $14 when the menu said $8.44, and she immediately got an attitude and said, “That’s what you ordered.” When I looked at the receipt, I saw she had added extra items without asking, and her response was basically, “Oh well, it’s already rung up.”
I then had to wait for the manager to return for a refund. Both the manager and the woman at the window had attitudes simply because I wanted a refund. The manager asked, “Why don’t you still want it? Eggs went up.”
I’m very big on customer service, and I don’t deal with rude people when I’m spending my money. I will never patronize this business again. Unfortunately, this is not the first rude encounter I’ve experienced here.
I usually don’t leave reviews, but this experience was too upsetting not to share.
When I pulled up to the restaurant, I didn’t park correctly — I was running late and didn’t mean to park outside the lines. As I walked toward the door, a female staff member said something, but it wasn’t clear or loud enough for me to know she was talking to me. I thought she might’ve been speaking to a coworker who was also walking toward the door with inventory, since they were all wearing similar shirts.
Then I heard a man yelling from near the dumpster area. Again, I assumed it was just staff talking amongst each other — I had no idea any of it was directed at me. Even after I got inside to pick up my order, I could still hear the yelling from outside. It was uncomfortable, but I brushed it off thinking it wasn’t my business.
But when I walked back out with my food, that same man — who I later found out is one of the owners — was still yelling, this time clearly at me, and began cursing me out over the way I had parked. I was completely caught off guard and honestly embarrassed. I explained I hadn’t heard what was said earlier or realized anyone was addressing me — otherwise I would’ve gladly moved my car.
Instead of handling it respectfully, this man chose to be loud, aggressive, and unprofessional — all over a parking mistake that could’ve been solved with a calm, direct conversation. I felt disrespected, humiliated, and genuinely hurt by how I was spoken to.
As a paying customer, I didn’t expect to be cursed at and treated so poorly. I will never return here again, and I hope no one else has to be subjected to that kind of hostility. A simple misunderstanding should never be met with that kind of behavior — especially not from an owner and his daughter.