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Sugar Benders Bakery is under new management, and will soon transition into New Age Cupcakes. We will be using the same staff and recipes that we’ve used over the past 5 years. Please feel free to browse our new website and send email inquiries anytime! Thank you forsupporting our small business!
Bright, cheery bakery showcasing an assortment of cakes, pastries & other items plus custom options.
Hours
| Sunday | Closed |
| Monday | Closed |
| Tuesday | 9 AM–4 PM |
| Wednesday | 9 AM–4 PM |
| Thursday | 9 AM–4 PM |
| Friday | 9 AM–4 PM |
| Saturday | 9 AM–2 PM |
Address and Contact Information
Address: 1592 Atlanta Rd SE STE 130, Marietta, GA 30060
Phone: (678) 402-8588
Website: https://sugarbendersbakery.com/
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Sugar Benders Bakery is proud to be one of the premiere cake shops serving East Cobb, Marietta, and Metro Atlanta!
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819 followers · 527 posts · Marietta, GA Located at Urban Eats Commissary Specializing in custom cakes,cookies, cupcakes, pies, and a variety of other sweet …
Reviews
Natalie Bee
Please consider looking elsewhere. Reviews made this place sound amazing, however I received a cake with the incorrect design. To make matters worse the customer service is non-existent.
I ordered a cake to celebrate a family member’s 80TH birthday and did not feel good about the purchase at all. First, when placing the order I asked if I could receive confirmation of the design I requested and was told, “We don’t do that here.” in a condescending tone. That should’ve been my first sign considering I had no idea what the cake was going to look like, yet they required a 50% deposit.
Next, when I went to pick up the cake, I was beyond disappointed. The design was no where near what I requested. I received a flower design instead of the music notes and microphone that I asked for. The happy birthday banner looked like it was written by a twelve year old. There were also cracks in the frosting. I attempted to resolve the matter by reaching out to the bakery. They told me they would have to call me back so they could look into the matter further. I called back to follow-up since it’d been over an hour with no call and they were closing soon. An employee rudely told me, “We don’t have a manager but the owner will get back to you at some point. She’s at home with her kids.” The lack of professionalism was amazing! You would think that small business such as this would be a little more grateful and appreciative of the business they receive. Especially considering COVID has likely reduced their business a little.
I was left with the wrong cake the same day of the birthday celebration, with no time to find a replacement. I thought surely the taste would make up for the cake’s sad appearance. Wrong! The frosting was insanely sweet with absolutely no flavor and incredibly gritty. How do you make a cake with terrible frosting?!
Although they were trying to be polite about it, I could tell my guests didn’t really enjoy the cake. How embarrassing is that?! I was left with practically an entire cake left over and the feeling of wasting a ridiculous amount of money. If I wanted a bogus cake I could’ve went to Walmart and honestly I may have been better off.
The manager, Aleira (not sure of spelling), refused to resolve the situation even after admitting getting the order completely wrong. Her only offer was to give me $50 to come back. Why would I want to come back after a horrible experience?! At this point I’m left believing the manager is illiterate, considering she read the email I sent back to me which confirmed my design choice. I’ve even attempted to speak with the owner, but apparently she’s never in the shop. I’m guessing she just leaves her horribly trained employees to run her business into the ground.
… moreI ordered a cake to celebrate a family member’s 80TH birthday and did not feel good about the purchase at all. First, when placing the order I asked if I could receive confirmation of the design I requested and was told, “We don’t do that here.” in a condescending tone. That should’ve been my first sign considering I had no idea what the cake was going to look like, yet they required a 50% deposit.
Next, when I went to pick up the cake, I was beyond disappointed. The design was no where near what I requested. I received a flower design instead of the music notes and microphone that I asked for. The happy birthday banner looked like it was written by a twelve year old. There were also cracks in the frosting. I attempted to resolve the matter by reaching out to the bakery. They told me they would have to call me back so they could look into the matter further. I called back to follow-up since it’d been over an hour with no call and they were closing soon. An employee rudely told me, “We don’t have a manager but the owner will get back to you at some point. She’s at home with her kids.” The lack of professionalism was amazing! You would think that small business such as this would be a little more grateful and appreciative of the business they receive. Especially considering COVID has likely reduced their business a little.
I was left with the wrong cake the same day of the birthday celebration, with no time to find a replacement. I thought surely the taste would make up for the cake’s sad appearance. Wrong! The frosting was insanely sweet with absolutely no flavor and incredibly gritty. How do you make a cake with terrible frosting?!
Although they were trying to be polite about it, I could tell my guests didn’t really enjoy the cake. How embarrassing is that?! I was left with practically an entire cake left over and the feeling of wasting a ridiculous amount of money. If I wanted a bogus cake I could’ve went to Walmart and honestly I may have been better off.
The manager, Aleira (not sure of spelling), refused to resolve the situation even after admitting getting the order completely wrong. Her only offer was to give me $50 to come back. Why would I want to come back after a horrible experience?! At this point I’m left believing the manager is illiterate, considering she read the email I sent back to me which confirmed my design choice. I’ve even attempted to speak with the owner, but apparently she’s never in the shop. I’m guessing she just leaves her horribly trained employees to run her business into the ground.
Brittin Witherbee
I used Sugar Benders Bakery for my mom’s 60th birthday party. She had a 1960s decade themed party and wanted the cake to match. I sent them an couple inspiration pictures and could not have been more pleased with the result! The detail on the cake was amazing and held up really well for the party being outside in August. The cake tasted incredible as well! I would highly recommend Sugar Benders Bakery for any event!
… moreRaina Castro
I used Sugarbenders for my son’s third birthday party for the first time and they nailed it! We asked for a construction themed birthday cake and they exceeded our expectations. We will be using them again for our second son’s First birthday party and for future events! They definitely did not disappoint!
… moreMaida Skaljic-Nur
We ordered a beautiful cake on August 24, 2019, for our princess themed baby shower. It was perfect and really delicious!
We were pleased with the design, taste, customer service, and overall experience, so we ordered again for our daughters 1st Birthday party. We ordered Cocomeloncupcakes and a smash cake. The cupcakes were vanilla with buttercream frosting!
We have placed our third order for our daughters 4th Birthday and we are so excited to see how they turn out, but I’m sure they will be nothing short of amazing! Thank you so much Sugar Benders!
… moreWe were pleased with the design, taste, customer service, and overall experience, so we ordered again for our daughters 1st Birthday party. We ordered Cocomeloncupcakes and a smash cake. The cupcakes were vanilla with buttercream frosting!
We have placed our third order for our daughters 4th Birthday and we are so excited to see how they turn out, but I’m sure they will be nothing short of amazing! Thank you so much Sugar Benders!
SEJ
I absolutely despise businesses that value money over quality, have poor communication skills and fail to be honest and acknowledge if something is out of their skill set.
September 13th I called the shop regarding this order and style of cupcakes. Additionally, that same day I was asked to send a picture of the style of cupcakes to which I asked can they do this and I was assured that they can and that it will be $60 for a dozen even though I I only needed eight, however I figured their policy doesn’t allow for cupcake orders to be under a dozen so, I didn’t take any issue.
Today I excitedly picked up the cupcakes and to my shock and immense disappointment received the below (reference pictures). The girl at the counter stated that my daughters’ name was too long to which I stated that she have called me and informed me of this matter, but she didn’t. I proceeded to inform her that she didn’t even give me the chance to explore different options.
This is absolutely not what I asked for and when I showed others they immediately said I should get my money back and that this looks as if little kids made these cupcakes and I agree!
I wished I would’ve taken a picture of the middle row that had my daughters name in ugly, uneven letters stenciled onto the cupcakes, before the girl offered to try to fix it by writing her name in cream, but it still is unsightly. It’s not pretty, at all!
This is for my daughter’s 19th birthday and this is also her first year in college, too! So, I wanted something extra special.
Businesses such as these should never take lightly such orders, especially for birthdays. Unfortunately, my daughter’s birthday is tomorrow!
This was my first and will be my last time ever utilizing their service.
… moreSeptember 13th I called the shop regarding this order and style of cupcakes. Additionally, that same day I was asked to send a picture of the style of cupcakes to which I asked can they do this and I was assured that they can and that it will be $60 for a dozen even though I I only needed eight, however I figured their policy doesn’t allow for cupcake orders to be under a dozen so, I didn’t take any issue.
Today I excitedly picked up the cupcakes and to my shock and immense disappointment received the below (reference pictures). The girl at the counter stated that my daughters’ name was too long to which I stated that she have called me and informed me of this matter, but she didn’t. I proceeded to inform her that she didn’t even give me the chance to explore different options.
This is absolutely not what I asked for and when I showed others they immediately said I should get my money back and that this looks as if little kids made these cupcakes and I agree!
I wished I would’ve taken a picture of the middle row that had my daughters name in ugly, uneven letters stenciled onto the cupcakes, before the girl offered to try to fix it by writing her name in cream, but it still is unsightly. It’s not pretty, at all!
This is for my daughter’s 19th birthday and this is also her first year in college, too! So, I wanted something extra special.
Businesses such as these should never take lightly such orders, especially for birthdays. Unfortunately, my daughter’s birthday is tomorrow!
This was my first and will be my last time ever utilizing their service.
kaila renae
i found this bakery on instagram and she was so friendly throughout the whole process of me trying to place my order. she answered all of my questions and most importantly, the cake looked and tasted amazing. my little brother loved his birthday cake and i definitely plan on ordering again!
… moreKale Lee
I am feel bad that I have to write this review but I am pretty disappointed with this bakery. Firstly let me say this is the second cake we bought this year, both with issues.
We purchased a baby shark cake this past weekend (see pictures with captions). I am not happy about the placement of the name … It’s practically behind the cake. Let me further elaborate: I had a lengthy email exchange about where the name was going to go since we had a similar mishap with our son cake either this year. (More on that one later). They first suggested “they can make an artistic choice” to which I declined so I went searching for ideas online. We settled on the block lettering after I had made 2 other suggestions that wouldn’t work. So anyhow, I was already pretty particular about the name.. it seems to me like the bakery didn’t factor it in when making the cake and left no space below so decided to stick it along the back?
Also, I had asked for fresh strawberries to be baked in and this was not in there at all. See third pic.
For my sons birthday, we asked for a chocolate construction cake the mini dirt road and mini construction vehicles. We offered to buy the mini vehicles but they said they would take care of it. When we got the cake there was one giant constructions vehicle and the obviously the scaling was completely off. They said they had tried to call us but I did not get any email or voicemail.
At the end of the day, I feel like there is lack of care in their work. As a mom, I’m putting a lot of effort into these parties to make them special for our kids and they mind as well spelled my kids names wrong…. My husband dealt with them for my sons bday earlier this year so I figured something got lost in translation so I gave it another chance and ordered again .. I had even recommended them to my mom friend. So I’m very disappointed. We have many more years of celebrations and cakes to order so they just lost a future customer.
The cake tasted great but the lack of professionalism around the design of the cake is a deal breaker. Every time I called, I was speaking to a diff staff member and I was told there were multiple bakers so who is really managing quality control?
… moreWe purchased a baby shark cake this past weekend (see pictures with captions). I am not happy about the placement of the name … It’s practically behind the cake. Let me further elaborate: I had a lengthy email exchange about where the name was going to go since we had a similar mishap with our son cake either this year. (More on that one later). They first suggested “they can make an artistic choice” to which I declined so I went searching for ideas online. We settled on the block lettering after I had made 2 other suggestions that wouldn’t work. So anyhow, I was already pretty particular about the name.. it seems to me like the bakery didn’t factor it in when making the cake and left no space below so decided to stick it along the back?
Also, I had asked for fresh strawberries to be baked in and this was not in there at all. See third pic.
For my sons birthday, we asked for a chocolate construction cake the mini dirt road and mini construction vehicles. We offered to buy the mini vehicles but they said they would take care of it. When we got the cake there was one giant constructions vehicle and the obviously the scaling was completely off. They said they had tried to call us but I did not get any email or voicemail.
At the end of the day, I feel like there is lack of care in their work. As a mom, I’m putting a lot of effort into these parties to make them special for our kids and they mind as well spelled my kids names wrong…. My husband dealt with them for my sons bday earlier this year so I figured something got lost in translation so I gave it another chance and ordered again .. I had even recommended them to my mom friend. So I’m very disappointed. We have many more years of celebrations and cakes to order so they just lost a future customer.
The cake tasted great but the lack of professionalism around the design of the cake is a deal breaker. Every time I called, I was speaking to a diff staff member and I was told there were multiple bakers so who is really managing quality control?
Beth Kinzer-Jacobson
We use them for epic sculpted cakes for my son’s birthdays and around the holidays but my husband called and got a gluten free cake for my birthday. It was soooooo good! Thanks Sugar Benders!
… moreKat Turrentine
The most disappointing bakery I have ever seen. I ordered an 8″ round birthday cake and the price came out to $150! I was expecting something extravagant but I got a simple white cake with roses stuck in that weren’t even sugar roses. The cake was crooked and slid apart on its own right out of the refrigerator. They are absolute amateurs.
… moreShweta Vyas
We had a custom cake made for our son’s 5th birthday. Veronica was very responsive, worked with little direction, and produced a cake that was cute and delicious. Much to our dismay, we didn’t have any leftovers after the party – that’s how good it was!
… more