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Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 32225 Pacific Hwy S Suite 201, Federal Way, WA 98003
Phone: (253) 941-1625
Order and Reservations
Order: Order online
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Related Web Results
Subway Locations in Federal Way, WA| Subs, Sandwiches, Salads
34520 16th Avenue So. Federal Way , WA 98003. US. Brooklake VillageWe’re Open – Closes at 9:00 PM. 34815 Pacific Hwy S. Suite 200.
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Reviews
Yj H
I had a really upsetting experience at this Subway location . My hands are still shaking now. One of my kids found a dead bug in the lettuce in their sandwich. I showed it to the manager, and instead of apologizing or handling it professionally, he just came over and tried to crush the bug right in front of me as if he was checking . Thankfully, I took a photo before that.
He gave me a refund for only one sandwich, even though all my kids had sandwiches with the same lettuce, and some of them had already finished eating. When I asked him, “You’re not even going to say sorry?” he just shrugged and said something like, “I don’t know what it was,” as if it wasn’t a big deal.
Only after I insisted did he give a half-hearted apology, but then he started defending the store, saying it’s clean and trying to make excuses instead of taking responsibility.
This kind of reaction is completely unacceptable — especially when it comes to food safety and kids’ health. I’m never coming back to this Subway again, and I hope they seriously review their hygiene and customer service standards
… moreHe gave me a refund for only one sandwich, even though all my kids had sandwiches with the same lettuce, and some of them had already finished eating. When I asked him, “You’re not even going to say sorry?” he just shrugged and said something like, “I don’t know what it was,” as if it wasn’t a big deal.
Only after I insisted did he give a half-hearted apology, but then he started defending the store, saying it’s clean and trying to make excuses instead of taking responsibility.
This kind of reaction is completely unacceptable — especially when it comes to food safety and kids’ health. I’m never coming back to this Subway again, and I hope they seriously review their hygiene and customer service standards
Steve Kim
This has to be one of the worst service I have recieved while purchasing from Subway franchise. The sandwhich prepper completely disregarded what I asked for specifically and “threw” the ingridents on the sandwhich then proceeded to serve me. Worst service ever.
… moreJoel Hooper
Not sure why it gets 4.0. It was a 5.0 experience for all 4 of our orders. They also have monster zero energy drinks and the ingredients all look Fresh and high quality compared to other subways in the area. They also have roast beef! Most subways have cut Roast beef from their menu for some reason. Friendly service and clean interior. We will be back, for sure.
… moreMichael Donaldson
Ordered a subway club with double meat. Only got one layer of roast beef, and he tried to rip me off for the double cheese too which comes standard on the club until I corrected him. This particular subway hasn’t yet put up/left up the metal sheet that prevents you from scrutinizing the meat like other subways have done but they still tried it anyway. Like most Subways, this place has a sign declaring they won’t honor discount promotions. No wonder Jimmy John’s is taking over. $20 for this sandwich plus tax. Subways are dying and desperate to cut costs with any trick they can get away with.
… moreDM Voss
We went in and my husband asked to use the restroom but he was told there was “no water” and the restrooms could not be used. I proceeded to order and the entire time I was treated like I was interrupting his closing procedure. I ordered for my husband and for myself. He automatically put hubby’s into the toaster but I caught him before he could toast mine. He put very little of each veggie on our sandwiches. The finished sandwiches were very small and thin. When we went to pay, he refused to accept the coupon I showed him in the app despite his store being listed as a participating location. I got the feeling that this is a franchise location and he is running it by himself trying to save every penny. There was seemingly nobody else in the store at all, including in the back.
… moreShaylee Sunshine
The man working behind the counter is abrasive, easily frustrated, and has a really terrible attitude towards customers. Placed an online order and due to an error in some capacity he didn’t have the details for the sandwiches. No big deal, I told him I could read off the details but he was super unpleasant about it and kept interrupting me while I was trying to read off the details so he could make the sandwiches, sighing and tossing the ingredients into the sandwiches. Receipts were unorganized and some were even sitting over the open food. He was rude to the people in the store before me, too, and one couple even left without ordering.
It seems he’s working there by himself in the evenings, and he’s always pretty rude but most of the time I’m just dropping by to pick up an order after work. After actually working with the guy, won’t be ordering there again.
… moreIt seems he’s working there by himself in the evenings, and he’s always pretty rude but most of the time I’m just dropping by to pick up an order after work. After actually working with the guy, won’t be ordering there again.
Sleepy :3 (Sleepy)
when I was there the first time the staff were slow and disrespectful, and i recently made a mistake when ordering on the subway app, and when I called the location to cancel the order at least 5 separate times, they answered the phone none of those times.
… moreMaddy De Santiago
i went in today with my brother, there was 2 people ahead of us and only one worker. i use to work at subway so i know it will get busy especially in the summer. but it took so long. we were there for 25 minutes.
after leaving me and my brother went to the lake to eat as i was eating my side of the footlong, i see a a big piece of plastic in my sandwich. i posted the photo. i was really disgusted and wondered how in the world plastic was even near the food station. the only plastic that was near the food was the guacamole in a bag and i didn’t ask for that. it was disappointed, i would just hope the lady. learns of it.
… moreafter leaving me and my brother went to the lake to eat as i was eating my side of the footlong, i see a a big piece of plastic in my sandwich. i posted the photo. i was really disgusted and wondered how in the world plastic was even near the food station. the only plastic that was near the food was the guacamole in a bag and i didn’t ask for that. it was disappointed, i would just hope the lady. learns of it.
James Takayama
2.5 Star. NO Coupon participation location. For coupon users, go to different Subway shops unless you are okay without using coupon.
… moreRoscoe Chang
Pretty sad shop. I was traveling to Seattle and stopped in for lunch. I stood in line for a few minutes as there were 3-4 customers in line so I proceeded to the bathroom and was greeted with a “restrooms for customers only” sign” I turned to the guy assembling sandwhiches to ask to use the restroom, without saying anything back to me he just looked at me and kept shaking his head staring me down like I was a thief. Will never stop here again. It was a middle eastern looking dude…
… more