Fair Review
I am quite disappointed with my recent experience. The staff at this location is always friendly and professional, which is why I feel the issue lies more with the process rather than the individual who prepared my sandwich. The bread had melted cheese at the edges, which I’ve never encountered at any other Subway location. Additionally, the bread itself did not seem fresh, and the tomato was smashed, leading me to question the quality and freshness of the ingredients. I also noticed that some key ingredients, like jalapeños, were missing.
That being said, I still want to acknowledge the hard work of the staff, and I would rate them highly for their service. It seems that the overall quality and process may have dropped, possibly due to timing or the end-of-day rush, as it was not as fresh as it usually is during midday.
… moreDev
Placed an online order and what we received was quite disappointing. At first glance it was apparent that the ingredients were not fresh. Upon further inspection most of the sandwich was prepared inaccurately. The most upsetting detail is probably the portions… I paid for double protein and received what certainly looked like half the normal amount of protein and this applied to multiple sandwiches. The staff didn’t make much of an impression, seemed friendly enough but I would recommend choosing a different subway for your sandwich needs.
… moreKristi Smit
The app was not working correctly and was pending my payment. I went to pick up and the manager said she did not receive an order and could not help me with the deal because it was through the app even though the app was glitching. She asked me to order again, so I did and the same thing happened. It showed on my account as processing but the order was not received. She assured me I would not be charged because they have to process the order for that to happen. I left frustrated with no sandwiches. My account was charged twice for the transactions they never received and sandwiches that were never made. I received one refund. I called the manager again today, she said she remembered me but could not help. She gave me a phone number of a man she said was the owner but did not give his name. I should have asked. No answer and no voicemail. I called the store again and no answer. I will not be returning to this location after years of going there due to the lack of customer service. I am hoping to receive a refund from corporate.
… moreMegan Taylor
This is the worst subway I’ve ever been to. Horrible customer service and terrible food. The breakfast egg sandwich for one of our kids was frozen in the middle. We went back in to have it reheated and the lady behind the counter continually pretended that she didn’t see us. Finally another customer asked if we needed something, before she would acknowledge us. The other sandwich we got, which was for our 10yo had no meat on it and was slopped together. He’s not a complainer and asked what was wrong with his sandwich. $30 later and food is gross. Don’t waste your time or money.
… moreRacheal Birdsong
Customer service is great, orders are done made to order. Yet, having the bread thawing, proofing, and cooling where customers can touch the items is gross.
… moreSteve Evans
Great food but the customer service is why I go back.
They somehow remember the details of my preferences after dealing with hundreds of other customers in a day.
Always friendly.
… moreJM DeB
April 11, 2025 around lunch. Very rude experience. Location doesn’t take coupons although they are delivered to our local area where this store is. Kinda a trick to get people in.
Employee was rude. I was asking for prices for simple subs and got waived in the general direction of the menu without any interest in providing additional help. While I was looking and ready to place an order the employee just went to the next person in line even though we had been waiting longer
Just wanted a simple sandwich for the kids. Ended up leaving because they were rude and didn’t care
Disappointed.
… moreNick Villanti
Decent subway in Bethany if you’re looking for a quick bite.
… morePaul Reger
I’m very unhappy with this subway. They would not honor a special from the corporate arm of Subway for $6.99 for a footlong roast beef. I went there today wanting to enjoy a sandwich but I was turned away. This is classic bait and switch. As I said I am very unhappy.
… moreOh Jeez
I love eating here on a lovely rainy day where you can watch the world go by in a store that smells so delicious! The employees are super nice and respectful and the lobby is always clean and sparkling! And the bread smells divine and the sandwiches are so good! Can’t wait to stop by and eat here again!
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