Dawn Bowe
Went to the Subway on 17th Street and service was awful because there was only one person working. Never even was able to order. When I walked in she was finishing a person and no one appeared to be in line. So when she finished with the person I thought she would be helping me but she didn’t. She called someone over from a table who was eating chips and helped him. When she was finished with him about 15 minutes total time since I entered, I thought she would help me but NO. Instead she started working on online orders and didn’t even acknowledge me so I left. There were other people who came in behind me too. Very poor service. You can’t have just one person working and take online orders and expect people to wait over 15 minutes before even maybe being able to order.
… morejuan jauregui
People here treat you like if you are asking for free food I love my sandwich with lots of jalapenos and she only put 6 slices I asked for more and she replied they have to follow the rules of the store. I was so pissed off since I am a paying costumer and she made me feel lik
e crap. I’m not coming to this store again. I never had any issues with other stores but this one ,not coming to again. It’s not what I didn’t get it’s the way they made me feel.
… moreDawoud Waziri
What’s the point of listing your phone number if you refuse to answer your calls. The stupid subway app defaulted to this location since I had ordered here before and I tried calling literally 15 times and they refused to answer their calls to cancel the order
… moreRich Costa
I walked in to Subway. There was already two people standing in line waiting while Maria was making a to go order. She looked up and rudely said just to let you guys know. I have two other orders in front of you it was just the way she said it. I asked her oh, are you short an employee today because of the way she said it so rudely and she looked at me and said no that’s just the way it is. I told her that she has horrible customer service and should not be rude to the customers she kept on arguing. I then walked out. I do not expect this service from Subway. You can do better Maria.
… moreSam nas
First the ice been out for the past 2 weeks at least from the fountain drink machines, second of all I made an order using the mobile app and I used this store address by mistake so I called to cancel the order and the manager refused to cancel, third of all the place is dirty all the time and doesn’t have public restrooms.
… moreZack Ross
Today June 30th not sure why this lady is trying to shut the store down so quick. At 9:45pm I ordered a sandwich and she said the toaster is turned off, so she was only making cold sandwiches. She told that to another guest after me.
Once I left the store at 9:55pm she closed and locked the door and another customer was trying to get a sandwich.
Me being a business owner i figured who ever owns this place would like to know this lady is costing you guys money.
… moreRenah Soliman
Service is terrible, did not have even a cup for water. Ask me to pay for water. Even though I bought a full meal with a drink but just wanted an extra cup for water. Bread was old. Half od there drinks are not working.
… moreAln O
Exceptionally bad customer service. Came in today, ordered a couple sandwiches. Lady has given me an attitude the entire time. She got annoyed when I asked for more veggies. Eyes rolling, passive aggressive tone and rude remarks.
Not sure if she’s having a bad day or just terrible at her job.
… moreLoving Lucy
I did an online order offered a bogo. I picked up my sandwich which the one for my kid was on Italian bread (super soft and yummy) but mine was a rock hard stale dry jalepeno cheese bread. I got home immediately got a strong vinegar smell (didn’t order), no tomatoes on the side, and the bread was horrific. I decided to go to ask for a sandwich like my kids so I knew the bread was fresh since her sandwich was amazing. Sure enough FREDRICKO in front of another customer started arguing. He told me it was fresh which it absolutely wasn’t and he knows it. He had attitude and told me to wait for him to help the other man. Well, I waited while having a sick hungry kid waiting for me just to have him take two secs to call and hang up to say no answer from the supervisor. He gave me my receipt and told me to come back next day!!! I was floored. I don’t have issues at any food places let alone a subway: used to be a nice woman who worked there but this man isn’t alright upstairs . Worst experience ever. Only good part was that it was the of course free one of the BOGO so I didn’t spend 11 bucks on it because I’d be even more upset!
… moreOscar N
I frequently visit this Subway location during my lunch break and usually use coupons for a footlong sandwich. I always order the chicken teriyaki, and in the past, I’ve been able to use coupons for this sandwich without any issues. However, during my recent visit, the employee claimed the coupon didn’t apply to chicken teriyaki, even though I’ve used it for this exact order before.
I ended up walking out, and the employee had to throw the food away, which felt wasteful. It would have been better customer service to honor the coupon, especially for a regular customer. This experience was frustrating and disappointing, as it resulted in wasted food and lost revenue for the store.
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