bob
Had a pickup order today showed up at the time the app said… order wasn’t ready they said okay we will start it now.. cool I thought it would’ve been done by the slotted pick up time. I let them make the order doesn’t take long i ended up stepping outside to wait, when i go inside, foods
done. when I get home and unwrap my sandwich it was just wasn’t what I was expecting. Made sloppy and with no love. Also asked for extra sauce im pretty sure I didn’t get any on my sandwich at all. Moral of the story teenagers work the weekends.
… moreMary M
Alan was my sandwich maker today and he was absolutely amazing. Kind and very knowledgeable. THE REASON I GAVE THE FOOD CATEGORY ONLY FOUR STARS IS BECAUSE THE NEW FOUNTAIN DRINK STATION ONLY HAS ONE OPTION FOR SUGAR FREE.
… moreJoseph
Ceecee and Nico were great!! Doordash delivered our order somewhere else and the subway staff made it right when I got there. They didn’t have to but they did and I really appreciate it. Thank you Ceecee and Nico!!
… moreCelina G
I walked in and before I was even greeted, I was rudely told that they were not accepting card cash only and that if I had a pickup order, “that’s it.” No hello, no explanation, no courtesy. After that, I walked further inside and the employee turned around, went to the back, and completely ignored me. No acknowledgment at all. The entire interaction felt dismissive and extremely unprofessional. Customer service was nonexistent, and I won’t be returning. How can they have all of these bad reviews and still have not changed a thing.
… moreAngelica
Tried them again… even worse!! And they won’t answer Absolutely terrible! Ordered a sandwich and it looks like someone tore the bread in half and made the sandwich. Also missing ingredients and was so
soggy it looked a day old. Maybe since it was postmated they thought I wasn’t going to see it? Also the store will not even answer my call to solve the problem. 5 minutes later, drove over and turns out the employees have closed early?
… moreRay Trautman
Do not use this Subway any longer as it has really went downhill. Tried ordering sandwiches online last night and they were out of a lot of things. I finally found a sandwich that was available and order three of them for the family. About 15 minutes later I get a call saying they are out of bacon for the all american club. They offered to use roast beef instead of the bacon which I agreed to. When I received the sandwich everything was warm and there was almost nothing on the sandwich. One slice of ham, turkey, roast beef, lettuce, and a tomato. Looked at their website today and it shows a ton of items as out of stock.
… moreFred
Regular here at this location and I always have great service and sandwich is made exactly to my liking!
… moreMelissa Elza
I have ordered pickup from this Subway at least 30 times and they mess up my order every.single.time. The only thing I can count on is that the workers cannot read the order correctly and WILL mess up the order.
Updating this review because I gave them another chance and ordered tuna (they always mess up my turkey order). Got my sandwich and there was MAYBE 2 tbsp of tuna on the footlong sub. Tried to call about it and no answer after multiple attempts. Terrible subway.
… moreTania Garcia
Don’t order online this is the second time that they didn’t get my order right. It was made half a** and they didn’t toast it. I took one bite and noticed it was missing the ham. I had ordered an Italian BMT. Waste of money I couldn’t go back and get them remade I had to get back to work from my lunch break.
… morePierlisia Harrington
Normally, I dont have an issue with most subway locations even if the service isn’t the best. But for whatever reason, this particular location on Sarival and Yuma seems to have some of thee nastiest employees. From one staff member using the same gloves, they made your sandwich with and touching their hair, then back on your food. To another, having gloves on and ringing up another customer with the gloves on and then proceeds to make your sandwich with the same glove. To one with purple and blue hair who just seems high as the cost of living. This staff member seemed like she was so irritated that she had to do her job that she applied for and hardly puts any meat on my sube but a ton of onions and hot peppers. She then takes her hands rather than finding a spoon to scoop hot peppers. When I got to work I wanted to cry but I was forced to eat it not only because it was all I had but my money was spent. It’s ALWAYS SOMETHING. I’m over this location. The store manager should be embarrassed
… more