Somesh M
A Call for Better Service at Subway.
Disappointed with the service I received on February 8, 2026, at 12:07 PM. The staff member preparing food lacked the patience required to listen to customer instructions.
Despite not being asked to add sauce, they poured it on while we were mid-conversation; furthermore, they seemed visibly frustrated when asked to wrap a footlong in separate wraps. To top it off, they were unable or unwilling to assist with Subway rewards. If a team member isn’t prepared to handle customer requests with professional courtesy, they shouldn’t be on the line.
… moreJaye Kiel
If Eric is making my sandwich I know I’m in excellent hands. The man is a master of his craft. I’ve been to this location several times and I can confidently say if I see him working I know I’m going to have a good experience. Thank you so much for taking such care in what you do sir. 10/10 experience.
… moreKaushal Goti
I had a very bad experience at this Subway location. I ordered a sandwich with Italian Herbs & Cheese bread, but they gave me flatbread instead. When I noticed the mistake, I politely informed the staff and asked for a solution.
Unfortunately, the manager was extremely rude and dismissive. Instead of acknowledging the issue or offering to fix it, she gave me attitude and made me feel like it was my fault for speaking up. There was no apology, no replacement, and no customer service at all.
I understand that mistakes can happen, but the way the manager behaved was completely unprofessional. When customers are treated this way, it makes you not want to come back. Subway is supposed to be about fast service and quality, but this visit was the opposite.
I’m very disappointed and hope the store management seriously improves their staff behavior and customer service standards.
… moreMarie Fitzgerald
Went here for lunch today and had a really positive experience with those working in the drive thru. Fast service and delightfully friendly atmosphere. Will be back soon just because of the awesome employees ☺️
… moreWilliam McCown
Genuinely the worst customer service I have ever experienced. Asked if we could add stuff on our sandwich and she told us to go to Jimmy John’s. When we said okay and began to leave she started insulting and cussing under her breath. My dad is 70 with heart issues and had to leave as well because of the way she was berating us non stop. DO NOT go to this subway if it’s the last thing you do. And all the ingredients looked like they had been left out since yesterday. Trust me when I say to find somewhere else.
… moreDon Bogardus
Lots of sunlight in this subway, with a lot of south facing windows. I’ve stopped here many times on the way through Kanab and it’s always been consistently solid service and food quality. The main entrance is nicely situated to lead you into the order line right from the easy parking out front. The green peppers were decently fresh on the latest spicy Italian i got which was a welcome treat on a long hike.
… morejorge salazar
Came in at 12:30 June 28 and I asked for the vegetables on the side because we were going to take our sandwiches to the park. And the short white young man disrespectfully said no and was super rude and short and proceeded to ask how many vegetables did we need. I didn’t appreciate how disrespectful he was and the young lady working the counter also said no. I mentioned that this is the first and only subway that they’ve mentioned no on taking your vegetables on the side and I have been to this place before. Never going here again. The cold cut footlong was $11 and the steak and cheese was $12.
… moreC McC
TERRIBLE EXPERIENCE. The girl working there (I believe she was the “lead”)(said she was gm but I don’t believe it) was so rude it’s not even funny. She threatened to trespass and was extremely disrespectful when we asked questions (saying derogatory things under her breath).
… moreBruce McCown
Server was rude from the moment we started to order, she said we could leave if we wanted our sub customized, she said she was the general manager, and said she could report us as trespassing. Do we all left without ordering. I am 70 and was with my adult children. Whoever owns this place needs to get rid of this woman.
… moreSalena Torres Ashton
Cory is the manager that these reviewers complain about. She is rude, dismissive of my questions, and told me that she manages two stores so she knows what she is doing. I simply asked her about switching a foot long into a salad, as advertised. Cory did not have a bad day as she was quite rude to us and the people in front of us but nice to some locals after us. The young girl at the counter was kind, professional, and reconciliate.
Next time I want a salad I will go anywhere else.
Cory may be the manager but she does not have manager skills.
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