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Your local Basalt Subway® Restaurant at 123 Emma Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 123 Emma Rd Suite #100, Basalt, CO 81621
Phone: (970) 927-9123
Order and Reservations
Order: Order online
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Reviews
Marion F
My friends & I ordered 3 sandwiches. They were the worst sandwiches ever. The amount of turkey was probably 2 oz total from all 3 sandwiches. The bread was stale. Very unfortunate for the downfall of this restaurant. We are all locals and will not be back
… moreCarole Johnston
Terrible customer service. Ordered a veggie wrap to go. What I received was a couple of pieces of lettuce, less than two slices of tomato, 1 cucumber slice in a wrap so thin I thought there wasn’t anything in the bag. Ordered extra peppers, received two… on the entire wrap. Returned to store to complain and was told too bad and handed a handful of peppers to add to my sandwich myself. Overall there wasn’t enough inside this wrap to make a small side salad. DON’T eat here. Support local restaurants instead.
… moreKelly Rittenberg
I went to this establishment with my certified service animal and the employee turned me away.
He was sitting and eating when I arrived. He did not acknowledge me, I waited at the counter for a few minutes. He stood up when he finished and did not wash his hands. Went behind the counter and told me I need to take the dog out. I told him she is a certified service animal. He said “I don’t see a vest”, I told him she is not required to have a vest. He did not believe me and told me I need to leave because he is allergic to short haired dogs.
I told him that Is discrimination and I have a disability and she is a service animal. He told me no and to leave. I told him I would report him, which I will to the proper channels. But people need to know.
The employee was an early 20s dark haired medium build male. He was the only one who appeared to be working on 4/20/25 at 6pm
Wash your hands! And learn the laws!
I have been in the hospitality industry for more than 30 years and I am appalled.
… moreHe was sitting and eating when I arrived. He did not acknowledge me, I waited at the counter for a few minutes. He stood up when he finished and did not wash his hands. Went behind the counter and told me I need to take the dog out. I told him she is a certified service animal. He said “I don’t see a vest”, I told him she is not required to have a vest. He did not believe me and told me I need to leave because he is allergic to short haired dogs.
I told him that Is discrimination and I have a disability and she is a service animal. He told me no and to leave. I told him I would report him, which I will to the proper channels. But people need to know.
The employee was an early 20s dark haired medium build male. He was the only one who appeared to be working on 4/20/25 at 6pm
Wash your hands! And learn the laws!
I have been in the hospitality industry for more than 30 years and I am appalled.
Theresa Tee
We got there on a weekday about 11:40am and there were a couple of people ahead of us and an online order. There were only three workers and it took longer than expected in line as service was slow. I think the register person was new or not trained well, as she could have been helping to bake more bread and cookies. We got the last three cookies and were told it would be 30 minutes for more cookies. A whole line of people came in after us, and they patiently waited in the very slow-moving line. They also were out of ice and the soda out of the dispenser wasn’t cold. I ordered a veggie sandwich and it was carefully made, but could have used more veggies.
… moreJunior
Ordered online and they refused to prepare my online order because I did not use the app. It did charge me and said my order would be ready but the women in charge told me I she can not give me a refund and she said to do a charge back on my CC if I wanted a refunded. I was told to go through the line and pay again. So I paid twice for the same meal and still didn’t get it right. Doing a charge back is not a guarantee. The employees where nice people but the lady in charge is in the wrong line of work. We eat here quiet often and she is always this way. I do not recommend this location because of the one manager/employee.
… moreKenny Suleiman
Fernanda is so rude asked for a simple request of roasting the cheese and she just laughed and said no. Really pissed me off at one point I just wanted to say I don’t want the food anymore. She really knows how to ruin the taste of subway.
… moreJohan Halvorsen
If you don’t hablo español, you probably won’t get what you order.
Also, the lady put my veggies on as if they were coming out of her paycheck.
… moreAlso, the lady put my veggies on as if they were coming out of her paycheck.
saimaneesh reddy
They cannot understand English and they don’t toast the cheese . The service was very very bad not adding enough protein , they speak in there own language
… moreAllie Guthrie
Lacking in customer service skills and probably the worst made subway sandwich I have ever had. Bread was very stale. Vegetables were mushy. Does this store need a new manager? If so, I’m in.
… moreNiki Bennett
We live in the valley and stop at this subway all the time. My child asked for a little vinegar on her sandwich and they soaked the bread with it. She couldn’t eat the bread and so I offered to buy a new piece of bread for her 6in sandwich. I was expecting to pay a couple dollars but was charged for an entire sandwich. I am so disappointed in the poor service at this location.
… more