

Your local Englewood Subway® Restaurant at 4696 S Broadway brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Subway® Restaurants | SUBWAY at 4696 S Broadway Englewood CO
Subway Locations in Englewood, CO| Subs, Sandwiches, Salads
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Reviews
Hello,
I am filing a complaint against Fernando, the manager at your location 4696 S Broadway Englewood CO 80110 for his unprofessional, discriminatory, and unsafe behavior.
During my visit, I requested all cheeses in my sandwich, except pepper jack, and asked for 2-3 times the cheese, which I was willing to pay extra for. Fernando ignored this request and his demeanor clearly prioritized the customer behind me, who was of the same race as him, interrupting my order while my sandwich was still in the oven. I asked him to toast it twice because I eat at Subway a lot, and the chicken is NEVER cooked in the middle only toasted once. I always get the same sandwich. I’ve had food poisoning as a result from other Subways because of uncooked chicken more than once before.
When my sandwich came out of the oven, I noticed half of it was missing cheese. I asked for more cheese (again) and extra chicken. Why not since it would need to be toasted again to melt the cheese anyways? While Fernando complied with adding some cheese and chicken, he refused to add the amount I requested, flat out. Additionally, he refused to toast it again, stating, “I think you’ve toasted it enough.”
His rude comment made me realize that toasting it again would overcook the bread, so I asked for a new sandwich instead. To be considerate of the customer behind me, I asked her to go ahead and finish her order so she wouldn’t have to wait for Fernando to make me a new sandwich. There were no other customers in the store. Despite this, Fernando flat-out refused, saying, “I’m not making you a new sandwich,” and not only dismissed my concerns about food safety entirely, but his annoyance towards me that had been escalating since I walked through the door, turned to anger. He’d dismissed ALL my requests and concerns in fact at this point. Clearly. Then proceeded to refuse service to me. I became very angry at this point as well, and still am. I’ve never been treated with such hostility from a place of business before. Truly.
This experience felt discriminatory, unsafe, and unprofessional. I expect your team to address this matter seriously to ensure all customers are treated equally, regardless of race, and ensure food safety standards are upheld. Not to mention, making customers sandwiches that way they ask them to be made. Eating out is expensive, and I expect my hard earned money to purchase what I ask for, or I will find elsewhere. Subway used to be my favorite fast food restaurant, and that particular store is in a convenient location for me, to frequent, but I’ll be finding another favorite to go to from now on.
Thank you for your attention. Feel free to call/email with questions or for clarification needed.
I will likely give this location one more try (will be the 4th time ordering from this location). If the result is similar to my 1st three purchases – a different location may be worth visiting if it is not an inconvenience to you.
Follow up: piss poor service!
Me: walk through door, fully understanding store hours are posted online and on front door…
Employee: were supposed to be closed…
Me:? Hours are posted online and on store front door
Employee: it doesn’t matter what those say.
8/13/2024:
Be mindful Franchise owner, this is the worst customer service not once or twice.