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Your local Aurora Subway® Restaurant at 12501 E 17th Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 12501 E 17th Ave Unit D, Aurora, CO 80045
Phone: (303) 360-7120
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Prajakta Kosurkar
I’m very disappointed with the experience I had yesterday around 5:45 PM. The lady serving me was extremely rude. When I politely asked her to add sauce, she responded by saying “yucky.” I found this word very unprofessional and disrespectful. I told her calmly that I didn’t appreciate her using that word, but instead of handling the situation professionally, she began raising her voice and became aggressive.
The situation escalated unnecessarily. She made several inappropriate gestures, told me to “get out of my Subway,” and even called the cops. I was shocked by how badly this was handled. As a customer, I expect basic respect and professionalism, and unfortunately, this experience was the complete opposite.
I hope management looks into this matter seriously so that no other customer has to go through such treatment.
… moreThe situation escalated unnecessarily. She made several inappropriate gestures, told me to “get out of my Subway,” and even called the cops. I was shocked by how badly this was handled. As a customer, I expect basic respect and professionalism, and unfortunately, this experience was the complete opposite.
I hope management looks into this matter seriously so that no other customer has to go through such treatment.
Justin Juvera
I work near this Subway location and have been a regular customer for several years. Recently, this store stopped honoring the daily special unless the order is placed through the app. While inconvenient, I complied and began ordering exclusively through the app.
On 12/13/2025, I experienced the worst customer service I have ever had at a restaurant.
Earlier that day, I was in Thornton helping my father-in-law move with my family. We had 2 adults and 5 kids and were very hungry, so I placed a large order through the Subway app. I updated the pickup location to 3929-B E 120th Ave, Thornton, CO 80233. During checkout, the app displayed an error stating fountain drinks were unavailable. I removed the drinks and completed the order.
After checkout, I noticed the app glitched and defaulted the pickup location back to this Aurora store, which was 45 minutes away.
I immediately tried calling the Aurora location five times with no answer. Eventually, I received a call from a different number—someone working at the store. I explained the app error and asked them to please void the order since I was 45 minutes away and could not reasonably pick it up.
I was told they had already started making the sandwiches and could not void the order. I was then asked to send my home address so the food could be shipped, which I did. About 15 minutes later, I was messaged again and told that the manager would not help and that I would need to come pick up the food myself.
At that point, the sandwiches had already been sitting for approximately 45 minutes. I was being asked to drive 45 minutes to get cold food and then another 45 minutes home to hungry kids. I again asked that the order be voided so I could simply place it at the correct location. I was told that could not be done.
The employee repeatedly stated that I needed to “take accountability” for an obvious app malfunction and showed a complete lack of care, compassion, or willingness to help resolve the situation. There was no attempt to meet halfway, escalate meaningfully, or provide any reasonable solution.
To make matters worse, when I attempted to contact Subway customer service, everything routed through chat bots. I ultimately had to place a second order elsewhere, resulting in a double charge. Both the store staff and management stated there was “no other way” to reconcile the issue.
This was not a matter of a simple mistake—it was a complete breakdown in customer service, accountability, and basic human decency. The lack of empathy and refusal to assist, despite clear evidence of an app error, was unacceptable.
I will never return to this location. This was, without question, the worst restaurant experience I have ever had.
… moreOn 12/13/2025, I experienced the worst customer service I have ever had at a restaurant.
Earlier that day, I was in Thornton helping my father-in-law move with my family. We had 2 adults and 5 kids and were very hungry, so I placed a large order through the Subway app. I updated the pickup location to 3929-B E 120th Ave, Thornton, CO 80233. During checkout, the app displayed an error stating fountain drinks were unavailable. I removed the drinks and completed the order.
After checkout, I noticed the app glitched and defaulted the pickup location back to this Aurora store, which was 45 minutes away.
I immediately tried calling the Aurora location five times with no answer. Eventually, I received a call from a different number—someone working at the store. I explained the app error and asked them to please void the order since I was 45 minutes away and could not reasonably pick it up.
I was told they had already started making the sandwiches and could not void the order. I was then asked to send my home address so the food could be shipped, which I did. About 15 minutes later, I was messaged again and told that the manager would not help and that I would need to come pick up the food myself.
At that point, the sandwiches had already been sitting for approximately 45 minutes. I was being asked to drive 45 minutes to get cold food and then another 45 minutes home to hungry kids. I again asked that the order be voided so I could simply place it at the correct location. I was told that could not be done.
The employee repeatedly stated that I needed to “take accountability” for an obvious app malfunction and showed a complete lack of care, compassion, or willingness to help resolve the situation. There was no attempt to meet halfway, escalate meaningfully, or provide any reasonable solution.
To make matters worse, when I attempted to contact Subway customer service, everything routed through chat bots. I ultimately had to place a second order elsewhere, resulting in a double charge. Both the store staff and management stated there was “no other way” to reconcile the issue.
This was not a matter of a simple mistake—it was a complete breakdown in customer service, accountability, and basic human decency. The lack of empathy and refusal to assist, despite clear evidence of an app error, was unacceptable.
I will never return to this location. This was, without question, the worst restaurant experience I have ever had.
Eric Thomas
5 years of visiting UCHealth, and the eating establishments behind it are only open mon-fri. It is Saturday! Guess who is open? Subway! Had garlic cheesesteak on Italian herb bread. Super nice woman made sandwich and she was very polite. Sat outside and that was an awesome sandwich! Very clean and organized inside the store. Thank you subway! Saved me from hospital cafeteria food today.
… moreMaura Sticco-Ivins
The manager here is so wonderful, she memorizes orders and literally always greets you with a smile no matter what. Hands down my favorite subway. I’d probably drive a half hour out of the way just to go to this Subway
… moreChristina Holland
I love this subway I work far from this place but I will go out of my way to oder my food from this subway the woman who takes my oder her name is Michaela shes always so polite and always chats with me while she prepares my food I really like the interaction she gives her customers it’s a very friendly atmosphere always so clean and tidy 10 out of 10 recommend
… moreMickella Minjarez
Best subway. The boss is the best! Very caring and sweet to everyone!! Cleanest and food is very fresh and always made how you want. Definitely recommend!!
… moreKhaled Khafagy
I’ve been a loyal Subway customer for years, but this experience was beyond unacceptable. I politely asked to have my sandwich wrapped a certain way — something I’ve requested many times at other locations with no issue. Instead, the manager at this store responded rudely, saying “we don’t wrap it that way” and even accused me of trying to “save money” by asking. Her attitude was extremely unprofessional and disrespectful.
When I calmly asked if she could call her manager, she said, “I am the manager.” I then asked if she could contact her supervisor or boss, and she flat-out refused. There was zero accountability, zero professionalism, and zero interest in resolving a very simple, polite request.
After leaving, I tried every possible way to contact Subway’s headquarters or anyone responsible — I searched for phone numbers, emails, contact forms — nothing worked. This kind of silence from a global brand is unacceptable. If there’s no way to escalate poor treatment, how can any customer feel respected or protected?
I am extremely disappointed and will never purchase from Subway again. I strongly recommend others avoid Subway too — not just because of rude local staff, but because the company offers no real way to escalate when things go wrong. If a business refuses to listen to its customers, it doesn’t deserve them.
… moreWhen I calmly asked if she could call her manager, she said, “I am the manager.” I then asked if she could contact her supervisor or boss, and she flat-out refused. There was zero accountability, zero professionalism, and zero interest in resolving a very simple, polite request.
After leaving, I tried every possible way to contact Subway’s headquarters or anyone responsible — I searched for phone numbers, emails, contact forms — nothing worked. This kind of silence from a global brand is unacceptable. If there’s no way to escalate poor treatment, how can any customer feel respected or protected?
I am extremely disappointed and will never purchase from Subway again. I strongly recommend others avoid Subway too — not just because of rude local staff, but because the company offers no real way to escalate when things go wrong. If a business refuses to listen to its customers, it doesn’t deserve them.
Curtis Cunningham
10APR24 ~ This was my first visit to this Subway & it may be my worst Subway experience ever! I ordered two footlong subs, a Black Forrest Ham & a Tuna. The woman was extremely stingy with the meat. The meat on the Black Forret Ham was never more than one paper thin slice and the meat did not extent to the ends of the sub. There were two bites on each end that had no meat at all. The tuna footlong sub was just as bad, maybe worse. The diameter was so small I was sure that she had forgotten to put any tuna on it. I opened it up and could see no tuna. I had to dig through the vegetables to fine a thin smear of tuna. Normally Subway puts 4 scoops of tuna on a footlong. She could not have put more than one scoop in my footlong, and she just smeared the tuna to give a semblance of tuna. Again, there was no meat on either end. The outside two bites were meatless. That is a total of eight bites between the two subs that had no meat at all. This was my first visit to this Subway. I have never seen this woman before so there was no reason for her to be so rude & unfriendly. Her tone of voice was caustic and belittling. When I asked for a go bag, she pulled a wadded-up plastic bag out of a bag of wadded up plastic bags. It was not a Subway go bag; it was like a bog of bags to be recycled. And she wanted me to pay 11 cents for the recycled bag! Lastly, it was difficult to find a tablet to sit at that did not have bits on food on the table. Should they not clean the tables occasionally?
… moreNikki Carbajal
I come here for lunch every day. The staff are friendly, the food is always fresh & its a welcoming environment. I recommend this location specifically.
… moreLaura Weiss
Ordered a speciality sandwich that gets extra meat and cheese… received regular amount of meat and cheese… had extra toppings… received regular amount or skimpy amounts of toppings. They forgot pepper and vinegar. Mayo felt like a normal amount. Skimpiest sandwich ever.
See pic. This is a Titan turkey, lettuce, spinach, extra onions, extra black olives, extra mayo, pepper, vinegar. The sandwich is mostly bread. See pics for reference. Would not advise anyone going here because it’s obvious they are trying to cut corners with what you pay for.
… moreSee pic. This is a Titan turkey, lettuce, spinach, extra onions, extra black olives, extra mayo, pepper, vinegar. The sandwich is mostly bread. See pics for reference. Would not advise anyone going here because it’s obvious they are trying to cut corners with what you pay for.