Lisa Plumlee
We have been to this location 3 times in the last couple of months. The first time was great. The young man working was friendly and attentive. The sandwich was great. The second time, the girl working was not friendly, and the sandwich bread was hard, I believe it was from the previous day. The 3rd our sandwich bread was fresh.
… moreCarolyn Minor
I went to the SUBWAY in ANNA today at 804 S. CENTRAL EXPY ANNA and couldn’t believe the experience I had there. When they began making my Oven roasted chicken with provolone cheese footlong they toasted it like I asked them. Problem was they overtoasted the bread. They wanted to use the same meat and cheese and transfer it to a new footlong to start over. I had to make them do it the right way. However on the 2nd try when they attempted to heat it up the problem here was they melted the cheese but the meat and the roll were cold. I had lettuce and tomato with ranch on it. They put too much ranch. When I asked them for a refund they said they were not allowed to process a refund or provide a store credit. Their manager was not there. They claim they attempted to call her in front of me but received no answer. In my opinion they were either not authorized or trained to do this for a customer. They could do absolutely nothing!! I was so irritated to learn they could never make it right. They said they never see the owner and he lives out of state. When I asked them to try again for new sandwich they said they’d have to charge me for another one. There were 2 employees I was talking with today. They would not give me their managers number but instead gave me the owners number Bobby. I said yea right! I called it and that number was disconnected! How can any retail store franchise or any store run a business if they are not able to correct a transaction or provide a refund without a manager on staff and it was their mistake? An employee working there needs to be able to correct a transaction and a refund. When I went back to check the number they acted like they didnt know anything about it being disconnected. What kind of place is this here? How could anyone want to work here with ethics like that? They are not even deserving of one star! I’d like to know if anyone else has experienced an issue and we’re told too bad we do not have the authority to make it right even though it was their mistake? I lost money today and will never go back!
… moreJesslyn Anderson
I will not return to this Anna, Texas location. I placed an online order for pickup. Upon my arrival at the alloted pickup time, my order had not been made. I waited and watched as the employee from the back, mopping the floor came and created my order. Then the employee failed to wash his hands, and just put on gloves to complete the order. Then the employee failed to add the extra protein I had already paid for. When asked about it, the employee stated he had place the extra on there, but you could clearly see the meat was sparse. Then the employee balled up my receipt and I never received any. This is unsanitary and I simply discarded the food.
… moreSymone Davis
Usually when I come into the Anna location, I have issues with them making the sandwiches super messy and a mess. They have new employees every time I go. Today there were 2 Hispanic young ladies. The shorter 1 was VERY rude. She made a footlong sandwich and put a 6 inch amount of Philly steak. When I asked for a footlong amount, she said I have to pay extra. She then said she is the manager and she can call the owner. When she came back, she said the owner told her to charge me more. The taller young lady kept looking at her out of the corner of her eye knowing she wasn’t doing right. The girl kept smirking at me & laughed when I said no thank you. I went to another location in Melissa and she made the sandwich correctly with no issues. I told their manager about my experience at the Anna location & she said she knows exactly who I’m talking about and everyone has issues with that girl. I will NOT return to the Anna location & will also report to BBB.
… moreBarbara Adams
My sandwiches were drenched in mustard and loaded with banana peppers. I asked for a small amount of mustard and got a sandwich dripping with mustard when picked up. The peppers were overpowering- around 50 pepper rings per sandwich. By the time I got the sandwiches home the bread was soggy and paper around the sandwiches was wet. Sandwiches were horrible.
… moreFamily Squad
Walked into the subway in Anna tx. Located at 804 South Central Expressway Suite 200. I was not greeted as were the other customers that walked in after me. The two ladies that were working at the counter were catering to the gentlemen prior to my arrival. Afterwards, I assumed my son and I were next, however they begun to both fulfill an online order. It took both of them to actually work on the order together. I guess teamwork makes the dream work. This was not the case with them. They barely could speak English, we lacked in dialogue as to what my son was trying to order when they finally noticed that we weren’t standing there to be sandwich observers, but to actually order a sandwich. I did not know sandwiches needed so much attention. I make sandwiches all the time for my family, wanted something quick today. I guess it was not the day for a Subway sandwich at this particular location. Decided to go somewhere else, not Subway. My honest and humble suggestion (Throw the whole staff away, start over.) Merry Christmas!!! Meant with all my love. Tis’ the season to be Jolly….
… moreLex
This location repeatedly gets delivery orders wrong. Don’t bother ordering for delivery. They only give you 6 1/2 pickles for a foot long sandwich and they’ll give you other ingredients that you never asked for. Save yourself the headache. Walk in to order to ensure that your sandwich is made correctly. They don’t put care into delivery orders.
… moregaganpreet cheema
I don’t how these clowns still in business. First of all they do not speak English and hey good luck with making your sandwich right. Since I m trucker I have eaten subway more than they made. Anywhere in US I go I get 4 eggs per foot long. But these clowns said no it’s 2 per foot but we cut into 4 slices. What 2 eggs? What a stupid recipe they are making. They charged me stupid almost 8 dollars for the half of the recipe. People don’t not give them a business. They do not deserve it.spend somewhere.
… moreRachel Malone
My daughter and I absolutely love Subway!!!! we go there quite often but please anna tx can we do better ? I went last week and they couldn’t even understand what i was trying to order so today I said I’ll place my order online we went to pick it up and we waited another 30 minutes to get our order they helped 5 other orders that walked in behind me be before even starting ours
… moreMsTam Tam
This location is a hit and miss.
One time my online order was given to another customer. The atmosphere is not welcoming. Workers seem stand off-ish. Short lady with glasses on did not greet me upon entering the building. I was the only one there at the time. I’m not sure if she speaks English fluently. I pointed it out to the man who has the braces, who came out from the back, that he was the only person who greeted me. He appeared to be explaining to her what I said in their language.
The lady appear to be getting an online order and preparing to make it. She could of have had better customer service. The vibes were weird. I will stick to Jason’s deli.
… more