Subway

  3.7 – 502 reviews   • Sandwich shop

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Your local Fort Smith Subway® Restaurant at 4700 Grand Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Subway 72904

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Order: Order online

subway.com

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Reviews

Ashante Narcisse
I appreciate everyone for the kind words! I absolutely enjoy an adore serving everyone that walks through our doors!! We would love for you all to come back and the new customers stop by grab you a fresh sub!

Thank you all !
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Ivan Paul
This particular store is a block from my house. When I first started going, the service, food, and atmosphere were really good. However, over the last two years, everything has started to decline. I was in there just the other day. The lady behind the counter was really no help. She had no idea what went on my sandwich, wasn’t listening to what I was saying and almost got everything wrong. The friend I brought with me had to repeat herself several times and the lady still started building the wrong sandwich. The young man that was working almost put the wrong sauce on my sandwich because someone put the wrong labeled lids on the tubes. She was supposed to be training him, yet she wasn’t paying attention to him at all when he was asking for her help with something on the register. This store is also notorious for getting online orders wrong. I love using the app. However, this store has severely messed up my online order every single time. I’m almost to a point of never going back.
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Ashley Pierce
When we first walk in there are only two workers at 3pm, seemingly struggling. I wanted to give them the benefit of the doubt, so I asked the first worker I saw if their Lions Cash machine was working (because it never works) before even attempting to order my sandwich. She gave me a nasty look and said “well do you want to check before I make it?” Which is very logical, but the way it was said to me was in a snotty tone that made me sound and feel like an inconvenience. I get to the worker at the cash register and explain to her what I’m doing, and she asks me on the spot what my order would be. So I begin to list it, and then I go back for the lady to make my sandwich. Whole time I’m looking around and flies are near the food, and ingredients are mixed together causing cross contamination. THANK GOD I dont have an allergy to any of the food there!! I ask for my cups and when I go over to the soda machine everything is dirty. The counter, the straws, and some of the lids. I get it’s not entirely their fault, things happen, but when I asked for a different lid I was again treated like an inconvenience. She handed me my lid but she put her whole hand on the underneath part where the drink touches it and she had taken off her gloves prior so her bare hand was on it. I get it, things happen. I’m just not impressed with the lack of sanitation. Don’t take this at a dig at the workers, they had their fair share of problems like an attitude, but I’d have an attitude too if it was so damn apparent to every person who walks near this subway that the management sucks!! Why would you ever offer Lions Cash to the university students who are a walk away, and then leave your workers understaffed?? I would never recommend this Subway, such a disappointment.
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Alexandra G
I came to this location at 11:15pm it was only one worker working drive thru, on the line, also checking people out! I wanted to take the time to write a review I never do, but she deserves it! It was two cars in front of me and one behind! Before I went to drive thru I tried the lobby it was closed. Even the customers was leaving quick, It was sandwiches laid out on table. She was moving so fast and quick. She explained the wait and was very loud and respectful! I live close to townson, I refused because the customer service is very poor, they don’t care for the customers! Grand has a new permanently customer! Ashunti were amazing you handle us with care!! Thanks to you I will be back!
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Bobby Boling
Rushed through the line. Asked for extra spinach got a total of 5 leaves and 4 olives for my veggies. Best part was they then tried to charge me for someone else’s food doubling my bill. Luckily I cought that before paying.
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Lex
I want to preface that the first employee was a cool dude. The interaction with him was what I’d expect at a Subway.

Portion control has insanely gone downhill here.
This employee says she can only give 6 banana peppers, olives, etc. one line of the sauces, and anything else added would be charged for a deluxe (+$1.50).
I asked for a little more (picture shows how it was) and she says it’ll be upcharged and the guy comes over and says add 6 more at no charge. She fought back with him.

It isn’t necessarily the fee that bothers me, but when you’re at a point of literally counting out portions (with dirty gloves you just handled the register and a customer’s returned receipt they brought in from outside and then pulled up your shorts with), you’re probably at a point where every customer matters and you should work on your customer interactions.

Side note, when you order online and select the “more” option, there isn’t any additional charge.

Oddly, I could have lived with the unsanitary parts today, but when you start playing with money inconsistently charging me all while getting an attitude, I’ll pass. Walked out without completing order.

Interaction was after 11:30 03/19/25.
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Holly B
She was alone in the store handling everything on her own and she had 2 in drive through and 5 in store and she was stalking in between customers… she rocked all with no problem and she communicated well with all the customers at the same time… she s very friendly and her regulars like me love Ash she’s great!
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Luna Rodriguez
Ash and Alexa are very hard working!!!! They do a lot and serve a lot of people with very kind attitudes. Such nice people and I know when I enter and they working, then my sandwich is gonna come out amazing!!!
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Nala Hirtzinger
Met two AMAZING people there today! The manager, Ashanti Narcisse, was HILARIOUS, super friendly, made an amazing salad and sandwich, didn’t mind making to order, and had some awesome conversations with us!

The other worker there, Kameh Black, was working non stop, but still kept up the friendly conversation, laughing with us while she set bread and made online orders

Amazing experience, best subway I’ve been to in AGES! The rest of them have really fallen behind in terms of service, but these ladies are KILLING IT! 10/10, hoping to make this my permanent subway
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Jimmie Grimes
Meatball marinara was cold ordered extra meatballs got less than a regular order, ordered on the app and still had to wait for my food just to watch the employee take it off the shelf where it had been sitting no telling how long the subway on Grand Ave in fort smith has to be the worse one I have ever been in period.
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