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Your local Richmond Subway® Restaurant at 808 Slumber Lane brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Reviews
Chris Gussman
The meatball sandwich was good. The service was good. The only downside was that it was cold in the dining area. For some reason, they had ceiling fans running and it was uncomfortably chilly.
… moreAnthony Wood (Tony)
We stopped by here on our way home from Excelsior Springs. Google said they close at 10pm, they were quick to inform us the lobby closes at 9pm. It was 8:35pm when we arrived. It took them over 15 minutes to take our order and make our sandwiches. Both ladies had zero personality and moved slow as molasses. As soon as they finished making our sandwiches, they were sure to make sure we knew the lobby closes in 10 minutes. We assured them we eat fast. All 3 boys and myself were don’t eating before 9pm and my wife was extremely close to being done when they came out to announce that they needed to close the lobby. We normally clean up our table crumbs, etc before we leave. Since the floor hadn’t been swept and the tables all had crap all over them, we had zero qualms not cleaning our crumbs up so they could lock their lobby. They did a good job on the sandwiches and the food was good. Their attitudes just absolutely sucked. Nobody is forcing you to work there and we were extremely polite regardless of their attitudes. I never leave negative reviews, but their insistence on constantly reminding us about the lobby closing rubbed me the wrong way. Especially since we were taking greater pains to expedite our visit than they were. Maybe we just caught them on a bad night, I don’t know, but it was pretty annoying.
… moreNancy VanVelsan
If I could give it less than 1 I would! Horrible experience! No customer service here! I ordered 1 6inch and had no toppings but they weren’t going to ring me up til after they made the 4 sandwich for the lady BEHIND ME! I’m standing there with money out and my sandwich getting cold at register and she goes back to make other ladies food instead of letting me pay for my one sandwich and leave! So I walked out and will never go to a Subway again!!!!! Plenty of other places for sandwich!
… moreStaci Cooper
In from out of town and stopped in for lunch and was rudely told before we ever made it inside the door that they were out of bread. Which is what is but could have been a bit more friendly. No customer service at this location.
… moreJosey Wales
Firstly, there were three employees there only one of whom was working. The other two were on their cell phones. The one who was working moved at the speed of smell, they only had white and wheat bread, of course. And then repeatedly kept asking me if I wanted the recommended ingredients after I had already mentioned that I will just order as I go, culminating in one of them putting ranch on my sandwich that I didn’t ask for. Lastly, it was $30 for two sandwiches and one drink. That will be the last time I ever darken the door of the subway.
… moreGeneva Looney
You can easily tell Subway in Richmond is going downhill and the manager doesn’t care.
Tonight when I went to get food, I ended up waiting over 40 minutes for what is considered “fast food.” Of course, day time is not much faster and customer service is hit and miss with day time. Tonight, they only had two employees (3rd had a school event to at and there was no replacement for them). One was new and never closed and the other was supposed to get off at 7:30 but got screwed over and had to stay. They had a long line inside, endless online/doordash orders, and were struggling to keep up. It was ridiculous and frustrating for everyone. However, despite being stressed, they did their best and kept a positive attitude and frequently apologized and explained the situation. I felt I got better customer service tonight than I have in a long time here, which is sad with how bad it was. I truly hope these two keep their positive attitude and work ethic and I hope they find better jobs with better management.
… moreTonight when I went to get food, I ended up waiting over 40 minutes for what is considered “fast food.” Of course, day time is not much faster and customer service is hit and miss with day time. Tonight, they only had two employees (3rd had a school event to at and there was no replacement for them). One was new and never closed and the other was supposed to get off at 7:30 but got screwed over and had to stay. They had a long line inside, endless online/doordash orders, and were struggling to keep up. It was ridiculous and frustrating for everyone. However, despite being stressed, they did their best and kept a positive attitude and frequently apologized and explained the situation. I felt I got better customer service tonight than I have in a long time here, which is sad with how bad it was. I truly hope these two keep their positive attitude and work ethic and I hope they find better jobs with better management.
Amy Love
Went through the drive through and placed my order. Waited for about 20 minutes and so I left. I was never acknowledged by any of the 4 employees that were working.
… moreMarsha Clemens
Terrible customer service!
I arrived about 6:20 at the pick up window for my 6:00 personal pick up order, NOT a delivery driver pick up. Waited several minutes while the kid working looked at me 3 times and ignored me. A coworker came out front and went back to the back, also ignoring me.
The 1st (long/curly haired) kid finally came over and opened the window. I gave my name and he rudely snarled at me “For future reference, you have to come inside to pick it up.” He spun around, went and got my order from the rack by the door, brought it back to me, and slammed the window in my face as I was saying thank you.
And, they didn’t include the oil and vinegar on the side, as ordered and clearly printed on the receipt for one of the 3 sandwiches. I didn’t realize it until I got home (30 miles away).
A 2nd sandwich was not toasted, and did not have pepper jack cheese, as ordered and clearly printed on the receipt.
Also, they had no other customers.
… moreI arrived about 6:20 at the pick up window for my 6:00 personal pick up order, NOT a delivery driver pick up. Waited several minutes while the kid working looked at me 3 times and ignored me. A coworker came out front and went back to the back, also ignoring me.
The 1st (long/curly haired) kid finally came over and opened the window. I gave my name and he rudely snarled at me “For future reference, you have to come inside to pick it up.” He spun around, went and got my order from the rack by the door, brought it back to me, and slammed the window in my face as I was saying thank you.
And, they didn’t include the oil and vinegar on the side, as ordered and clearly printed on the receipt for one of the 3 sandwiches. I didn’t realize it until I got home (30 miles away).
A 2nd sandwich was not toasted, and did not have pepper jack cheese, as ordered and clearly printed on the receipt.
Also, they had no other customers.
Joy Briant
I ordered from the app..
Sandwich was not prepared as ordered.. leaving ingredients off that they charge extra for.
The sandwiches were a part of the meal deal.. only 1 meal was prepared. 2 cookies ordered.. only got 1. ♀️ what was the point of ordering ahead?
Avocado is a vegetable.. why is it they charge for that one vegetable?
Anyway.. clean store and employees.
… moreSandwich was not prepared as ordered.. leaving ingredients off that they charge extra for.
The sandwiches were a part of the meal deal.. only 1 meal was prepared. 2 cookies ordered.. only got 1. ♀️ what was the point of ordering ahead?
Avocado is a vegetable.. why is it they charge for that one vegetable?
Anyway.. clean store and employees.
David Hughes
I ordered the sandwiches on the app. I went to pick them up and the employee almost gave the wrong order. Then handed me another order, went home and it was wrong. Went back, both employees said I was being rude and claimed I threw the sandwiches on the counter which the bag was already torn and a sandwich fell out. The female started mouthing off at me stating I need to go to the pickup kiosk and get my sandwiches. At this point I was already upset after both employees accusing me of throwing the sandwiches. So I came back home and they were still wrong. I called them and asked for a refund, that’s when the male employee started going off on me again for no reason. According to the Google reviews, this is not the first time this particular store has been rude and complained about customers right in front of them. I will never order from this store again. The lack of professionalism from this establishment needs to be seriously reevaluated.
… more