Andrew Cook
On March 2nd around 2pm, I bought four subs for my family and left. As we ate, I bit into my sub that was halfway done and found a very sharp item that crunched in my mouth. I pulled it out, and it was a fake Hello Kitty fingernail. If one of my kids had eaten this, they might have choked. I brought back the nail, showed it to them, and they said it looked like a red onion. They took the item, threw it away, and then asked me if I had eaten most of the sandwich before issuing me a refund for my sandwich but not for my full order. My whole family threw everything away because we were disgusted. We will not be back to this location or others owned by the same individuals. Some major health issues need to be addressed. I’m honestly not sure how something like this could happen unless crew members are not wearing gloves when customers are around or in the back while preparing items to be brought out.
… moreZel
it satisfies the appetite and departs without offense, which is, in itself, a quiet virtue. Bald guy…made my sandwich quite a delight
… moreKatie Smith
Love the service and the workers here. They always go above and beyond to make the best subs in the area. Definitely my favorite Subway around! – Katie
… moreNora Weiger
Absolutely awful experience. Ordered online for pickup. Got there 5 minutes before predicted pickup time. It wasn’t ready so I sat patiently with my three year old since they seemed pretty busy. There was three customers in there when I arrived and one walked out after about 15 minutes of me being there. The other two customers were still being helped this whole time. The one customer was basically coaching them through how to do their job; what was included on their signature sandwiches, toasting a sandwich, cooking a pizza etc. As a manager myself, it was embarrassing to watch. I still just sat their quietly and patiently until a new customer walked in at the same time as another Subway employee. The new Subway employee almost immediately started taking the new customers order. I intervened and asked that my order be made since it was supposed to be ready 25 minutes ago. One of the other employees over heard and asked me for my name. She said she couldn’t find my order. Asked if it would be under a different name and I said no. She came back after looking again and asked what I ordered. I told her and she said one of the items I listed wasn’t on my order. I said okay, I’ll just order it now. She said she actually couldn’t find my order and said I probably ordered it for a different location. I double checked my order and it was for the right location so I asked her why she said I didn’t order something when she couldn’t find it to begin with. She got an attitude with me and said she couldn’t make me a pizza anyway since all the dough was frozen. One of the customers she has been helping for 30 minutes at this point said “just thaw it in the microwave like you did for me. She can have this one you made for me since you messed it up and forgot pepperoni”. The whole experience was an absolute mess. I asked to speak to a manager, which wasn’t available. I was told the manager would get a hold of me. How? Idk because all they asked me for was my name but they couldn’t find my order with my contact info so. Anyway, after 35 minutes I had to reorder my food and got the pizza that was another customers and have not heard from the manager.
… moreJodi Courtaway
This place is so gross. The managers are kids that don’t know what they’re doing or how to even make a sandwich. As they’re making my sandwich I see baby cockroaches crawling by the food and pay area. I said something to them and they just looked at me like I well. Not sorry. Nothing. They won’t give you refunds. They expect you to eat more of their gross food as a refund. Sorry but if I get grossed out over cockroaches by my food I don’t want more. Really. Rude. Nasty and don’t care!!
… moreGreg Jackson
I ordered online from this Subway and arrived expecting my food to be ready. It wasn’t, and the staff looked at me as if they’d never handled an online order before. I waited in line for 20 minutes, only to find out my order had been sitting there the whole time. The employee told me they didn’t realize it was mine because they thought I said ‘Craig’ when the order was for ‘Greg.’ The overall experience was frustrating and unprofessional. I won’t be returning to this location.
… moreKayden M
Not sure how a Subway runs out of bread but there were 3 workers there tonight. I arrived 30min before close. And there was a sign that read no bread. The workers then laughed once we read the signed. One left early and they continued to eat food and drink drinks behind the counter. If u guys wanted to close early just say that…
… moreTina Whittenburg
I love the turkey and ham with my trimmings
… moreTiffany Geisler
I have been to this location a few times hoping it will get better. The staff in the evening clearly get irritated when someone walks in the door. They put stuff away at least 30 minutes before closing and locked the door 10 minutes before closing. When they were worried about running out of Chicken Teriyaki, the one girl kept saying “We better not run out because I’m not making anymore.
Nope. Not gonna do it. ” When another customer came in the door, the other girl told her coworker she was gonna lose it. The lady asked for a meatball sub, and they told her the meatballs were put up already. Didn’t even offer to go get it. I’ve tried to give them a chance. Won’t be back again. The staff I’ve dealt with are lazy and rude.
… moreSharon Beard
I have a complaint about the Subway store #11097-0 on 500 W Delmar Ave, Alton, IL 62002. I visited the store today 5/7/2018. I order a wrap and two sandwiches. I was trying to explain to the girl how I wanted the wrap and the manager took over and was very rude. The customer in front of me was insulting me and laughing and she threatened to punch me and the manger did nothing to stop it. The manager told me it was my fault. The manager didn’t apologize. It was a very unpleasant experience. The manger has been hateful every time I have visited this store.
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