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Your local Grayslake Subway® Restaurant at 1818 E Belvidere Rd brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 1818 E Belvidere Rd, Grayslake, IL 60030
Phone: (847) 548-2556
Order and Reservations
Order: Order online
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Reviews
Janae Squires
I placed an online order this evening for two footlongs BOGO 50% off. When I arrived at the store and went inside, the girl behind the counter barely greeted me and I told her I was picking up an online order and she just nodded as I stood to the side, assuming she was making my sandwiches. Customer service was extremely poor and has gone downhill at this location compared to what it used to be. I’ve never had any issues at this location until today.
Both of the footlongs I bought were some of the worst sandwiches I’ve ever had. I ordered a #11 Subway Club and it was very dry and it was mostly just bread. I had mayonnaise on my sandwich, mustard, and additional veggies/toppings. I looked at the sandwich and the portions were ridiculously small. There was barely any mayonnaise or mustard on it either. I also bought a footlong tuna sandwich. As I started eating the sandwich, again it was very dry with very small portions. Here is the amount of tuna that was on my sandwich that’s posted in the photo below. As you can see, it’s mostly just bread. The mayonnaise in the picture is what I added to the sandwich. I didn’t get a chance to take a picture of the subway club. All I wanted was to have a healthier meal tonight that’s not overly expensive, and instead I paid almost $20 to have two sandwiches that consisted of mostly bread. I’ve never experienced this at any Subway location until today. I will not be going back to this location.
… moreBoth of the footlongs I bought were some of the worst sandwiches I’ve ever had. I ordered a #11 Subway Club and it was very dry and it was mostly just bread. I had mayonnaise on my sandwich, mustard, and additional veggies/toppings. I looked at the sandwich and the portions were ridiculously small. There was barely any mayonnaise or mustard on it either. I also bought a footlong tuna sandwich. As I started eating the sandwich, again it was very dry with very small portions. Here is the amount of tuna that was on my sandwich that’s posted in the photo below. As you can see, it’s mostly just bread. The mayonnaise in the picture is what I added to the sandwich. I didn’t get a chance to take a picture of the subway club. All I wanted was to have a healthier meal tonight that’s not overly expensive, and instead I paid almost $20 to have two sandwiches that consisted of mostly bread. I’ve never experienced this at any Subway location until today. I will not be going back to this location.
Nick
The taste of my sweet onion chicken teriyaki was good. The staff was friendly but my only critique is that the vendor didn’t ask what bread I wanted. She did, however, recommend that it be toasted and she was right.
… moreDiana
I got the spinach teriyaki chicken wrap. The quality of the ingredients is average almost every time I come in. They won’t accept most clipped coupons due to the managers discretion.
… moreSamantha
My favorite subway. They are so fast but they also don’t rush you! They are always nice when I come in and remember me they don’t skimp on toppings either.
… moreJacob Llanas
2 ounces of meat on a subway foot long. I know it was 2 ounces in total for a foot long, because I asked. 1/8th of a pound of meat for a $12 sand-which never again.
… moreZoravar Singh
Absolutely Terrible Experience – Avoid This Location!
If I could give zero stars, I absolutely would. I placed an online order at 8:18 PM for a 9:15 PM pickup. Given the heavy snowstorm, I arrived a bit early at 9:00 PM, only to find the lights off—despite the fact that their posted hours clearly stated they were open until 9:30 PM.
After waving multiple times, an employee finally opened the door. I showed him my order confirmation, but he flat-out refused to make it, claiming the cash register was closed. When I pointed out the posted hours on their own window, he reluctantly called the owner, Dilip Patel. Instead of apologizing for the situation, the owner told me I had to pay in cash again for the order I had already paid for online. On top of that, he only agreed to make one of the two sandwiches I had ordered—clearly hoping I would just leave.
At this point, I was beyond frustrated and told him I would report this to corporate. He showed zero concern and made it obvious he did not care about customer service or his own employees, who were left to deal with the backlash of his mismanagement. Fortunately, the employee who initially refused my order ultimately decided to help, found my online order, and completed it. After speaking with other customers and employees, I learned that this location has a reputation for closing whenever they feel like it, despite corporate guidelines. Even employees have urged the owner to update the hours online or stop taking orders past a certain time, but he refuses to make any changes.
Dilip Patel is an arrogant and unapologetic owner who seems to have no regard for customers or even his own staff. This is our local Subway, and it’s truly disappointing to see such poor management. I sincerely hope corporate intervenes before he further damages their brand. Avoid this location at all costs!
… moreIf I could give zero stars, I absolutely would. I placed an online order at 8:18 PM for a 9:15 PM pickup. Given the heavy snowstorm, I arrived a bit early at 9:00 PM, only to find the lights off—despite the fact that their posted hours clearly stated they were open until 9:30 PM.
After waving multiple times, an employee finally opened the door. I showed him my order confirmation, but he flat-out refused to make it, claiming the cash register was closed. When I pointed out the posted hours on their own window, he reluctantly called the owner, Dilip Patel. Instead of apologizing for the situation, the owner told me I had to pay in cash again for the order I had already paid for online. On top of that, he only agreed to make one of the two sandwiches I had ordered—clearly hoping I would just leave.
At this point, I was beyond frustrated and told him I would report this to corporate. He showed zero concern and made it obvious he did not care about customer service or his own employees, who were left to deal with the backlash of his mismanagement. Fortunately, the employee who initially refused my order ultimately decided to help, found my online order, and completed it. After speaking with other customers and employees, I learned that this location has a reputation for closing whenever they feel like it, despite corporate guidelines. Even employees have urged the owner to update the hours online or stop taking orders past a certain time, but he refuses to make any changes.
Dilip Patel is an arrogant and unapologetic owner who seems to have no regard for customers or even his own staff. This is our local Subway, and it’s truly disappointing to see such poor management. I sincerely hope corporate intervenes before he further damages their brand. Avoid this location at all costs!
Josh Sorenson
FYI, this location does not honor the coupons sent out in the mail. The coupons in the mail are the only reason I go to Subway anymore because the footlong meal deal is now almost $18 for one person, depending on the meal. There was no sign posted on the door stating they did not take the coupon. I informed the people behind the counter that they should post a sign on the door before customers wait in line to order only to find this out. I also told them this will be the last time I go to Subway, and I will put this in the google review so other people don’t waste time on their limited lunch break like I did.
… moreSabrina Spink
This location needs to close. Service is a joke. Placed an order for two sandwiches, tried to tell us someone already picked the order up and continued to argue about it. Left with two sandwiches that were not made correctly. Just looked at other reviews for this place… not sure how they’re even in business still.
… moreDaniel Villagomez
I ordered two foot longs and the hardly put any meat on there. What are they rationing now.
… moreMelissa Barkus
I will not come back!!! I work right down the street, so it’s always been a convenient location. Unfortunately today we’re walked in around 3 pm. There was someone standing on the counter along with a Shop-Vac as they were sucking the dust and debris out of the vents. Right above the fresh baked bread and no the deli case was not closed all the way! I understand maintenance but I believe the employees can find a more reasonable time to take care of this matter. Not during lunch while all the food is displayed, it turned my stomach and we immediately walk out…
… more