

Your local Woodbury Subway® Restaurant at 10240 Hudson Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Order and Reservations
Order: Order online
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Reviews
I’d come back because the food was good, but management should definitely work on improving customer service. A friendly attitude goes a long way
So for context let’s start with my order a month ago(nov ’24). Placed a near $80 order for delivery 4 subs and a salad. The door dash driver showed up to pick it up 15 minutes after the order was sent and had to wait over 30 minutes for them to finish making the order. Our food was disgusting to say the least. Bread tasted old and stale, lettuce and spinach were slimy and watery and the tomatoes I couldn’t even eat after biting into one on my sub. They were dark red and rubbery like they sat around for days not hours. The salad was even worse. It was a Philly steak salad. Aside from the nasty greens, the meat and cheese must have been microwaved together and then was just dumped on top of the salad. It was just a massive clumpy of cheese and meat congealed together to the point you couldn’t even eat it.
Now for last night’s order (dec ’24). We placed a $70 order with 3 subs and 2 salads. I did everything I could to hope it would send the order to the good store but nope. And unfortunately the app doesn’t let you cancel an order so fingers crossed we hoped it would be good or atleast better then last time. Somehow it was actually worse. For context, our order was placed at 604pm. The driver showed up at 621pm to pick it up. At 645pm it says they are still preparing the food. So I try calling the store to figure out what is going on only to find out the phone number is out of service. I find another number listed for the store so I try that one, same thing. Now it’s 715pm, I’ve had enough and called the door dash driver. He said they had been working on the order since he got there and didn’t know what was going on but they didn’t seem to have a clue what they were doing. I told him this is ridiculous and said to tell the store to cancel the order so he could leave and for him to get me info so I could at least send him a tip for waiting over an hour. The door dash tracking showed he left and said something about the order being changed. Now at this point start having to fast get dinner cooked for my kids because one has to work early in the morning. I’m in the process of cooking omlets for us and at 741pm I get a text saying your door dash driver is on the way! Instead of cancelling the order as the other driver told them to as I was on the phone with him they continued. My order showed up just before 8pm as my kids are eating omlets.
Now the best part, the food was disgusting looking aside from obviously being beyond cold(toasted subs). One salad, BLT, looks like a bowl of soup. The other salad bowl was just a simple salad with no dressing. The bowl was only half full, maybe, and drowning in WATER! Everything on the subs looked nasty and old and to be honest the meat smelled off to be frank. Look at the photos and just ask yourself if you would honestly trust eating any of that either. This store gives SUBWAY a bad name and how they can even be open is astounding. Better yet how have they not ended up making someone seriously sick allowing food and service like this to leave that place.
This restaurant is a franchise Subway. The owner seems like a nice, hard working guy, and his sandwiches are always great. But you’ll have a random experience with the other employees. Sometimes things will be alright. Other times you’ll get a teenager with bad hygiene and an even worse attitude. Maybe that’s just the nature of any fast food place. Maybe it’s my mistake for expecting better from Subway. Unlike with other fast food places, sandwich makers spend a lot of time interacting with customers. So you’d think they would be taught to be polite.
I was in there once last summer, and flies were literally swarming over the sandwich station while an employee was sitting at a table playing with her phone. I turned around and walked out, didn’t come back for a couple of months.
They’ve been out of most of the different kinds of bread when I’ve been in there. This could be because I go in the morning, but it’s another frustrating indication that they don’t have their s***t together.
The Walmart that this Subway is located in has many problems as well. Maybe it’s a negative atmosphere because it’s attached to a negative atmosphere. Whatever the case, these problems are easy to fix: Open on time. Train your staff in customer service. Start caring about the business instead of treating it like a part-time lemonade stand.