Taylor Anne
Ordered a sub in store. The employees working were very nice. But, my sub was not. Bread was old and some of the veggies didn’t taste fresh at all. Yuck. What ever happened to “Eat Fresh”?!
… moreJon
Subway should really pay attention.The gentleman that was working there that night was great.He was the only one on and had to fill all the orders by himself He was slammed by online orders. People walking IN . He was doing the best he can and it was great. Subway. Pay attention, you got a good worker there. Did I mention I talked with the with him as he worked? And he had a great attitude.
… moreRory Forbord
Horribly slow service. 1 other person in the store at 4:10 pm, and it still took them 40 minutes to make my order. I strongly advise that you choose a different option. The manager should be ashamed of his employees.
… moreKara Books
This evening I ordered dinner for me and my children on the subway app. There was a coupon for 3 footlongs for 17.99 which i used to place my order. Not only was my sandwich made incorrectly, the numbers didn’t work out for the deal including taxes. Something seemed a little fishy. I called and the young man (who is always an absolute treat) asked me to come back and remade my sandwich. He was wonderful. Then as I was talking about the strange price discrepancy a woman who I am assuming is either the owner or management chimed in and explained they have no control over the app which after I got home I found it not to be true. Vote with your money. A franchise just stole from me and they’ll steal from you too.
… moreSky Wilson
Got charged for double cheese on my BMT when I only got two half slices on a 6 inch. Also asked for military discount because we used to always get it at this location. Employee told me ok, then I noticed on my receipt I didn’t receive. Manager came out and told me they don’t give it. If you decide to change your policy and not give it fine, but I shouldn’t be told by the employee I would get it if that’s not the case. Disappointed at how this store is turning out.
… moreBenjamin Sirek
I am beyond displeased with my experience tonight. I placed an order via the app around 8:45, and it said my order will be ready by 9:10. Store closes at 9:30 if you’re not aware. I show up at 8:57 and the lights are off, front doors locked, and no staff in sight. The side door near the online orders was open, so I was able to get my order. The staff member came out from the back and he confirmed it was my order then went back into the back. It was odd but that was not the bad part.
I get home to find that even though I placed an order for a footlong sandwich, I only received a six inch. I immediately hopped back in my car and called the store, where the worker told me that it was the wrong store and hung up. Then I called again and confirmed it was the right store, where he tried to tell me I only placed the order for a six inch sub. In the app and on my receipt it says 12″. I tell the worker that I am on my way back and he said that the store closed early and that he couldn’t make my sandwich. I recorded the last part of the call where I said “I am coming back for the rest of my sandwich” and the worker hung up on me.
I show up at 9:28 and tug on the door, it’s locked. The staff member peeks out from the back and sees me, then he comes to the locked door and tells me that the store is closed. I tell him to remake my sandwich and he says “do you want your five dollars back?” I said no because I deserved the rest of my sandwich. I used a discount code and 800 points to be able to get my sandwich for 5 dollars, and it wasn’t about the money. He just walked away.
I open my six inch sandwich to at least eat what I had, and it was on the wrong bread. I also paid for more meat which was nowhere to be found. The toppings were skimpy despite me putting “more” for all of my toppings.
I have all of my encounters on video because it felt sketchy the whole time, and I have pictures of my sandwich. I am going back tomorrow to make sure that they make this right. I will provide videos when I show up tomorrow but keep them off the internet.
… moreGracie Velishek
I placed an online order and paid for the avocado upgrade. I also selected to have more spinach and lettuce. Instead I got no avocado, less spinach, and regular lettuce. I called to get a refund and the employee noted that he couldn’t do refunds and I’d have to call back in the morning. I went online to fill out a survey and the store number 41370 in Lakeville wasn’t registered, so I couldn’t complete the survey or submit an issue. Every time I tried to “contact us” or submit a complaint I couldn’t get anywhere because the store number isn’t registered. It’s impossible to get help with my order, and unacceptable that the only person working doesn’t know how to do basic functions such as a refund. I’m left with no options and no recourse. Unacceptable. This is not the first time my order has been wrong from this store.
… moreRenee “Dropkick” Kornder
Inside was real nice and clean. The 2 guys working on Saturday 10/19 at 6pm were very nice, helpful and great customer service. Give them a raise! I think this store as far as the buisness itself, perfect.
But unfortunately subway sandwiches in the entire subway franchise have just gone downhill. They just don’t even taste like the meat their supposed to be anymore. Just salt. The veggies had little flavor and the bread was bland. I used to love each part of the sub but the last few times I’ve gotten subway it just doesn’t hit the spot like it used too.
… moreTim G
This is by far the worst subway in the area. Waited 25 mins while the ONLY employee made online orders in front of 3 waiting customers. Bread is NOT FRESH and toppings are mixed. Subs are OVERPRICED you can get a better tasting sub anywhere else. NEVER AGAIN and I used to go there a couple times a week. Everything fell apart when they fired the only good manager a while back.
… moreSachinika Deemansa
Awesome food. We go there very many times. More than we like. lol. The food is good. We like the fresh sandwiches there. And the service is mostly friendly, but I would say could be improved. The Lakeville location near Dodd is mostly good but I’m talking about generally. Because I have had not so nice experiences at a few subway stations than I would like.
Affordable and clean food.
Done in atmosphere is not very welcoming I would say. They can definitely improve on that.
… more