Subway

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  3.9 – 143 reviews   • Sandwich shop

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Your local Madison Subway® Restaurant at 2813 N Sherman Ave brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.

✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Subway 53704

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Order: Order online

subway.com

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Reviews

Joni Kjear
We used to eat at Subway regularly. The prices have gone up so much that we only eat once in a blue moon but 1 main guy that works@ Northport dr.&Sherman ave.- in Sherman plaza is the reason why we will be back . His friendly & professional manner was refreshing. The food was pretty good , we had ham & turkey footlongs w/cheese, lettuce & tomatoes … On artisan Italian – I think that’s what it was called?
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Nic North
So I order from Subway at least once a month and usually I go to a specific on on high point on the west side because the owner of that one is AMAZING! But I was on the north side today so I went to the Sherman ave one. I have gone here quite a few times and it’s usually always good! Today thought I placed my normal mobile order. I went in and there was a long line and I didn’t have to wait. I went by the register and they moment the workers noticed me they asked if I had a mobile order and the name. I gave it to them and I was good to go!! That is UNTIL I got home and my husband opened up his sub. He gets the steak and cheese with lettuce, onions, and Baja chipotle sauce. Today when he opened it the whole sandwich was COVERED in sauce! It was oozing out as you can see in the picture. The whole sandwich is a pink color and there was Baja chipotle sauce gooped on the white paper cause it came out do the sandwich. I double checked, I did NOT say extra on anything including the sauce. But there is NO WAY this is the normal amount of sauce. I worked at Subway for 2 years, I know the normal portion size for sauce and this was WAY OVER that! I went on the app to try and fill out a survey or get in touch with someone and it’s impossible! Even their “contact us” sections doesn’t have a way to contact anyone! It’s just a list of FAQ’s!!! And there is no survey or anything! I found a Reddit page actually devoted to how hard it is to send feedback for Subway! Most people say the company just doesn’t care about anything! I sure hope that’s NOT true!! But anyway this is the ONLY way for me to give feedback! I would really appreciate a message or something from this locations owner/manager! I don’t complain normally, I have worked in the service industry for over 25 years. I was a trainer at EVERY job I have had in the service industry and a Manager at every job the last 15 years. I would want to fix this situation. Thank you for your time!
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Laurel Widodo
i usually get food here at least a few times a month, although the food is standard, i think its important to stay consistent with closing time. it says on the door and on the website that it closes at 10 most weekdays, i can almost 20 mins before closing time and they already had their door locked. disappointing.
if you wanna change the closing time, please change the times instore and online. its ridiculous
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Phebe Kern
Typically have issues with subway. But today was an icing on the cake. One sub I ordered was not even wrapped, just but in a paper bag. Also, I put down to add lettuce to one of the subs in the comments because it wasn’t a veggie option and I know you typically don’t “toast” veggies (been going to subway since I was a little kid) and when I received my sub. I didn’t have lettuce and there was a written note stating that it wasn’t an option because lettuce doesn’t toast well. It has always been custom that the only thing that gets toasted is the bread, meat, and cheese if the customer wants it that way or the meat needs to be put in the toaster oven. I myself have worked in food service, especially a business that literally makes only subs.
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Bobby Browns
This place is Probably the best Subway in Madison. Lots of locations in Madison don’t participate the deals, why even bother to send the flyer to my mailbox? Their subs quality are better than the locations that don’t take the promo codes. I don’t mind drive 1-2 miles for this Subway and when I save on the deal, I tip more to the restaurant. I truly hope they continue to thrive in the long run because they’re doing an excellent job!
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Kenny
Closest subway I can order from and they mess up the order every. single. time.
Will start driving the extra miles for another location
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Emiliana Mendez-Smith
Don’t go here if you’re trans.
The person who made my sandwich on 6/25 barely said a single word to me and never looked me in the eye, despite being very friendly and cordial with everyone else. I literally had to ask him what he wanted me to do because he just kept gesturing to the food without telling me what he was even asking.
Every other employee was very polite and helpful, but no way am I coming back if he’s still there
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Taylor
it is always the two same guys working there they are always in a rush even if there is no one next in line they ask if i wanted my sub toasted n i said yes,my sub was never toasted and never go there if you have a family order they will catch a hidden attitude. the customer service was okay they have good manners but that’s about it. overall go to a different subway i’ve had my friend tell me they were being made fun of for ordering a lot of stuff,my friend hads a big family to feed!!
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Joanne Parent
Last night (5/4/24) my roommates and I ordered online and picked up the subs. When we got home and checked them, none were made correctly at all. The philly was missing the peppers and onions; I asked for pickles and spinach and mayo on my Chicken Bacon Ranch, had hardly any pickles (like 3 or 4), no spinach and no mayo; we asked for extra tomatoes and mayo on the club and cucumbers and got only like 4 tomatoes and like 3 cucumbers and at least half of the sandwich had no mayo. I called this morning and spoke to the manager and she said she would review the video and call me back. I called again this afternoon (5/5/24 at about 2:15 pm) and spoke to the shift lead and he accused me of scamming them. I snapped and told him that I only complain if something isn’t right. I will never order online from Subway again!!! If I want it done right, I have to go to the store.

***Only giving a 1 star because I have to in order to leave a comment. If I could, I would leave 0 stars.
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Matthew
If you don’t speak Spanish never order in store.. order online it will be maybe 50/75% correct as far as your toppings.. (never ask bc manager tells you he can’t read it’s too hard) but it’s alright and open on the north side til 10pm
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