Jeff Parsons
The owner is tight and doesn’t opt into any of the subway Coast to Coast deals like $6.99 subs.
He obviously doesn’t understand how Goodwill to your customer works. Give a little bit and get it back in the Long haul..
Very tight. I’ll take my purchase to Riverside.. I leave two stars for the service of the the ladies working there who are very nice…
… moreJasmine Bender
Wonderful place to eat! Employees are so polite and actually care about your food! Definitely worth everything!
… moreLester B Miller
For all your good foods on the Go Subway can help you
… moreCassie Carlson
App leaves much to desire…on top of app issues, my sandwich was not toasted, missing sauce and didn’t have the extra avocado I paid extra for. The cold cut combo was for later, but I checked due to the first one being incorrect, it was missing 2 of the 3 meats…! Not a great experience! I would have gone straight back, but ordered too close to closing time. I was the only order up…no excuses, I would be less mad if they were swamped, short staffed or something, but they weren’t. Still waiting to hear from corporate. They never made it right. I will never get a pick-up order again here. I recommend watching them make your order.
… moreStephanie Young
The employees were rude as soon as I walked in the door. When I asked for an extra scoop of seafood on my sandwich, which I obviously said I would pay extra for they refused to make it. I just walked out. I work in healthcare. I’m not eating out for pleasure right now. What ever happened to good customer service?
… moreNatalie Miller
I’ve been here many times with no issues. March 8th I came here and left very disappointed. First of all, we wait in line for almost 10 minutes watching them do prep things like make bread and their excuse was that they just opened at 9am (it was noon). I ordered a turkey slider for my 4 year old and asked to switch the cheese to something not spicy. There was a whole ordeal about that where we had to listen to the employees discuss it and how it’s not allowed it and it seemed like they weren’t going to let us. I’ve done it at other locations and read the fine print that it can be changed .All in all, they were not helpful or friendly and I hope they put their clock back on the wall. I was on a time schedule and didn’t think it was a huge deal that I accidentally left my phone in the vehicle. I give 2 stars because they got the order right and the food was good.
… moreSeana Pierce
The location is in a prime spot, easy to get to from both “downtown” Kalona and the highway.
Inside is bright and reasonably clean.
The staff seems overworked, one brash coworker running between the bread/meat/cheese section and the register, one very tired looking employee in the kitchen area and one tired, but cheerful woman was on the toppings/sauce section.
My impression is that they definitely could use one more person behind the counter during prime lunch time to make it easier on all, in turn they’d feel better and it would show.
The sandwiches were good, the lettuce crisp and toasted perfectly.
… moreKelly
Never stocked up on toppings. I have gone in 3 separate times for a breakfast sandwich and I have been told they are out of eggs. Don’t know if they are really out or just to lazy to go in freezer and get some to warm up.
… moreMarkus Bauhan
I went to Kalona as a tourist. As a vegetarian, I usually get the veggie patty, which this location, regrettably, did not have available.
However, one of the employees heard that I was looking for some Amish settlements, and she gave me directions. Since I had to go on dirt roads with few road signs, I did not get where I was hoping. After about 1.5h, I returned to the same Subway restaurant to use their facilities. The employee asked me if I found what I was looking for. And when I told her that I couldn’t find the settlements, she said that it was the end of her shift and told me to follow her car. That was an amazing and unexpected customer service. Thank you very much!
… moreRandy Ellison
Apparently this is the only Subway that not only doesn’t let customers use a 32 ounce thermos for a paid large drink they will also include a snarky “we don’t allow that here” If I wasn’t in a rush to get to where I was going I would have cancelled my seafood combo order on the spot. Definitely will not come back.
… more