3.9 – 159 reviews • Sandwich shop
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Your local Waterloo Subway® Restaurant at 560 West Union Street brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
Hours
| Monday | 10 AM–8 PM |
| Tuesday | 10 AM–8 PM |
| Wednesday | 10 AM–8 PM |
| Thursday | 10 AM–8 PM |
| Friday | 10 AM–8 PM |
| Saturday | 10 AM–8 PM |
| Sunday | 10 AM–8 PM |
Order and Reservations
Order: Order online
subway.com
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Reviews
Travis
What’s the point of using the app when the rewards I have, say that the areas around me are not participating in the reward. In order to use my reward I have to travel 45 minutes.
… moreMegan James
I got a footlong tuna to go. The staff was very friendly and kind. The food was fresh and the service was quick
… moreJames Garman
Always had excellent service here, the staff always goes above and beyond.
… moreJordan baker
EVERY time I come here is always nice and the staff isn’t rude. But my god do they sauce up them sandwiches lol. They always taste good and never not made right, I personally just don’t like swimming in mayo or the amazing honey mustard stuff.
… moreMichelle Gunder
I placed an order online, app said ready for pickup. Went to the store and my sandwiches were still sitting on the counter half made. I waited 20 more minutes due to waiting in line. The bread on the sandwiches was unedible. Was hard on outside and soggy on inside. Would not recommend using pickup. It’s suppose to be faster, but during busy times, you aren’t a priority even tho you placed your order first. Giving overall 2 stars instead of 1 because both employees were new.
… moreHeather Gruver
Second time ordering at the drive through. Both times my sandwich was missing a topping that I ordered. If you want your sub made correctly then go inside and watch them make it. I love the convenience of a drive thru but not if they can’t get my order correct. I wont go back. I would rather go to the butler store. At least they won’t miss anything.
… moreMarci Ball
I stop here for lunch quite often, and have never had a particularly negative experience. This location gets SUPER busy during lunchtime (options in teeny tiny Waterloo are lacking), but as long as you come before 11:30 or after 12:30, your wait should be minimal. The ingredients in my sandwiches have always been fresh, and the employees are attentive and friendly. When I tell them “LOTS OF BANANA PEPPERS” they don’t skimp. The building itself is quite nice and has a little fireplace. I’m happy to have such a nice option near my office!
… moreBritni Reese
Very cool Subway. Nicely decorated, nice staff and very clean. 4 stars are because there was no baby changing table in either the Men’s or the Women’s restroom. As we were going here to get food during a road trip with a toddler, we ended up having to change her at our booth. Not fun. Other than that, definitely a cute place.
… moreSherry Clark
Our subs were served on what taste like day old bread. Very hard and tough to bite into. My husband returned it to store and asked for another to be made and she said why, there’s nothing wrong with it. I ordered a BMT with extra pepperoni. She put the pepperoni on and left off the salami. I’m not sure why. She didn’t have a reason. Then she wanted to charge him for the remake. Very poor customer service. Just like the other comments, no manager available. This was not the first time. Such a beautiful place but terrible food.
… moreTank Keepers
Yet another subway that does not bother to glaze the teriyaki chicken and just squirts it on
It’s not the same and should never be served this way
Will never eat here again
Staff was friendly
But the sub was not good
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