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Your local Cross Plains Subway® Restaurant at 8631 Highway 25 E brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6 sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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Subway, 8631 Highway 25 E, # K, Cross Plains, TN 37049, US
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Reviews
Ryan Harrell
I watch the gentleman with gloves on his hands, start to make my sandwich, pause, then turn to ring somebody out at the register. With the gloves that he started making my sandwich with still on, ring a customer up, then return to finish making my sandwich, immediately placing both hands on both ends of the sub. I brought it to his attention, that he in fact still had on the same gloves that he used to ring the previous customer up. I’m not okay with him ringing somebody out whether he used a card or if it was cash or anything. If he simply was pushing buttons, I don’t care either way. He had the same gloves on that he had on when he started to make my sandwich. He should have taken the gloves off throwing them away to ring the guy up, then put on new gloves to finish making my sandwich.. He went straight back from the register to my sandwich and immediately placed both hands on both ends of my sub and looked at me with a dumbfounded look when I said,”sir, do you mind changing your gloves?”I said matter of fact now that your touching my sub after ringing him out with the same gloves on, I don’t want that sub. He then proceeded to argue with me, saying that the previous customer didn’t use cash. I said buddy you’re back there touching them buttons on that register where y’all can come back from using the restroom and who knows if people used the bathroom and wash their hands or not?Point is you shouldn’t even have gloves on ringing somebody up to begin with. First of all I don’t care if he took cash took card or took anything if you’re using the register ringing somebody up, he should have not had gloves on to begin with. He’s too lazy to put a different set of gloves on after handling money. Do your job, that you get paid for for doing and put on new gloves.He had a attitude problem with me liike I done something wrong? No I just don’t want to eat all the germs that people pass along the way, and there’s no telling where money and cards have been. I shouldn’t have to argue with a little 20-year-old working there like I done something wrong after the fact either. The correct response would be sir I’m so sorry I’ll throw this sub away, and I will put on new gloves for you, I apologize for that. Instead of him bowing up to me wanting to argue about how much he thought he was in the right. I don’t know what has happened to the people that work in the food industry, but it certainly is not what it used to be. It’s just plain nasty to think that he would be totally okay with not changing his gloves. Nobody else may have noticed, no buddy, you eat it because I’m not going to, and Subway lost the sale and a customer. The part that was disheartening about the whole situation was how bad his attitude was and how argumentative he became and how much he didn’t care that I was the customer. I’ll tell you you ring up all the people you want to ring up. You reuse your gloves that you ring those people out with and make your own self that sandwich and eat it buddy. I don’t have to eat that mess, not today, not tomorrow, not ever if I can help it. If I get paid to do a job, I do my job. If I don’t do my job then I’m fired or replaced so that’s what I have to tell this young man. I hope he reads this. You should perhaps find another job if you feel it’s too much of a strain on you to replace your gloves every time you check somebody out. Obviously it’s too much to ask of you to put on fresh gloves every time you make a sandwich, ridiculousness comes in many different forms.
… moreTawana Redferin
The guy and girl that waited on us, were the epidamy of Great customer service! I have been in customer service, since my first job, at Opryland USA . I was 15 yrs old and was taught,that customer service is, has and always been #1. Kudos to these two!!
… morePatrick Wagner
Don’t go to this place the old woman that works in the mornings would not sell me any cookies because they just come out of the oven she argued with me when I told her that’s exactly what I wanted was fresh cookies she said I had to stand there for over 30 minutes before she could sell them to me I’ve been in a lot of subways all across the country no one has ever refused to sell me cookies because they just come out of the oven
… moreChristina Love
I felt it was needed for these reviews to have an update. My husband and I came by this location because we were in the area and we were very pleased. The 2 ladies working were very kind and friendly. Everything looked fresh and was made to our satisfaction.
… morevasant patel
Really bad experience
I stopped to fill up gas also I seen subway in store so I just ask for sub around 9:30 in morning and employee told me we r closed and online showing subway is open
… moreI stopped to fill up gas also I seen subway in store so I just ask for sub around 9:30 in morning and employee told me we r closed and online showing subway is open
Conryyk Robertson
Wanted to give props to my bro in Christ that made me a dream sub. Amazing service dude!
… moreElaine Anderson
Need better customer service worker. Woman who works Friday morning 3/22/19 is rude and hateful. I guess if she is rude enough no one will order food and she want have to work. It’s working. I will NEVER waste my money there again!
… moreBritt
I ordered the 6″ steak & cheese & besides the guy only putting a tiny spoonfull of steak the sandwich was pretty good, he filled up the scooper they use then literally poured it back out and left maybe left 2 tablespoons of meat
… moreRoger Shanz
Never open. 730 at night closed 830 am next morning closed. Place has truck parking but nothing to eat for drivers
… moreyohan trucking
I just got buy today subway systems is down and Victoria from subway took care me she is the best sales person I ever run into i would definitely come back here best service
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