Joe Jones Jr.
It’s 8:20pm and this store closes at 9pm! This lady here who is always very rude and unhappy is deciding to put her job in jeopardy and will not open the door to help customers. She refusing services as she look and started to walk towards us while banging on the widow turned around and is now doing the dishes. This should be termination asap. Subway is one of the better companies out here when it comes to getting a sub and right now I am very upset. She is basically choosing to not make this company money but will be expecting a check when it comes. This is why businesses fail. For having poor quality workers like her. I came from cypress creek rd now I’m driving back home without food. I hope someone does something about this
… moreCynt Harrell
Went in said hi how are you the lady inside said what can I get you asked to order 3 subs since I ordered 2 and was still thinking about the third she said you should have told me you were ordering three I could have fixed them all together like it was a bother so I left the first two subs it was the cold cut trio that they didn’t have the bologna she keep saying I can substitute the ham it already comes with ham I asked instead can you put two slices of turkey per owner no very bad attitude at the same time they need to retrain her customer service is not her strong suit
… moreKio D.O
This place is a disgrace. Today I had one of the worst customer service experiences ever. A woman working there was extremely rude, yelled at me, and threw my sandwich in the trash right in front of me for no reason. On top of that, she refused to sell me another one and started threatening to call the police, just because she didn’t want to serve me. Totally unbelievable and completely out of line!
I left feeling humiliated and furious. I’ve never been treated like this in any business.
I will never come back and I absolutely do not recommend this place to anyone. It was a complete disappointment.
This happened at this time:
05/26/2025
17:45 pm
… moreMd. Mohaiminul Hasan
My order time was 8.45 am today morning.
I used to order in that location so many times but today When I entered to that store for pickup my sandwich that lady employee was so rude at me for no reason because i was standing at the order pickup area and she throw my sandwich on the table. And sandwich bun was too hard as well. I will not go there anymore. I recommend to others don’t go there. That location service was trash.
… moreMark A
I had a problem with an order being placed and paid to the wrong store. An employee at five points, went above and beyond to try to help me resolve the problem. While the problem was not resolved, Tonya did everything she could think of to help me. Employees like her are very hard to find, and even harder to encounter from a customer service standpoint. I hope her management know what a gem they have working at there store. Thanks a million Tonya.
… moreDavid Popovich
Subway here in Wilton Manors is my go to lunch or dinner spot. I can’t have garlic or onions and I can control what’s on my sandwich. The Manager/Owner of the franchise cares about the store and his customers.
… moreOlivia Thompson
This subway location can’t seem to open on time store hours are Mon -fri 7am to 10pm bit for some reason Everytime I go here in the morning they aren’t open poor and flase customer service I will not be supporting this location with my hard earned money ever again #alliwantwassomecookies
… moreMiguel
I was there last week hoping to get a sandwich, but the employee completely ignored me when I wanted to place an order. After 10 minutes waiting for her to finish a previous order she refused to take my order. I don’t recommend this location to anyone.
… moreBryan Towles
First off I think this is the first review I’ve ever done. I used to think that when people left a bad review that there may be other motives at play. I’ve been eating subway sandwiches my whole life and have never had a bad one. Until now! This was the worst sandwich I’ve ever had. I ordered through the app because it was halftime of the game. I was hungry, so let’s do this. It was very easy to order and was ready when it was supposed to be. Cool. I run home sit down, the second half of the game was just starting. I open my sandwich and the first thing I noticed was that the bread was one shade away from being black (burnt). I pick it up and all of the toppings fell onto the table. Now I’m mad. Took a bite, after reassembling, and the bread that wasn’t burnt was tough. Like talking a bite of a piece of leather or something. I could go on and probably should but it just makes me mad tho know that I spent $11 and could only eat the insides. I’m not gonna give up on subway just yet, but I’ll never being going back to this one. One more thing. When I went in to get it, it’s not like they were busy either. One person sitting and eating and one person in line. Very disappointing to say the least.
… moreRichard Claycomb
The gift card I was given as a gift was supposedly invalid after the sandwich was made so I paid in cash. The employee here told me to “Validate” the card on the Internet Subway site. There is no place to “Validate” the card and no phone number for customer service where anyone answers the call. I did verify that there was $30 on the gift card at the website.
I sent customer service a message as it was the only way to contact them through their website.
Got a message in my email that they would address my concern. Nobody emailed me or phoned me for 2 weeks so I went back to this Subway and tried to by chips with the card. Still saying invalid. The employee game me a phone number for the corporate office in Miami. The message said to contact customer service on their website so I did so again. Nobody to address the concerns at the Miami office either.
Finally got an email message from customer service at my second request telling me the card is Valid and to try using it again. Total runaround.
Been there, tried that. Twice.
Sent the card back to the friend who is returning it to the store out of state where she bought it and she’s sending me cash for the money that was on the card.
She said she won’t ever buy a Subway gift card again and I won’t either because Subway is way too cheap to have a customer service that answers phone calls for issues with their gift cards.
… more