Emily Fields
I had to go into the store because, YET AGAIN, neither the online website nor the app was working to place an in-store pick-up order! I ordered a #10 and a #11 footlong subs. Had to stand and wait a LONG time, even though there was several employees standing behind the counter doing nothing. Only one employee was helping the only customer in front of me, while the other employees just stood around, not bothering to do their job and assist the next customer. So I got my order, left and went home. I pulled the subs out of the bag and that’s where the horror began!! My sandwhich, the #11 Club, I discovered had a really LONG DARK BLACK HAIR ON IT!? My initial thought was GROSS! Then it only got worse when I tried to remove it and discovered that you couldn’t as IT WAS ACTUALLY BAKED DEEP INTO THE BREAD!! IT WAS LITERALLY WRAPPED ALL AROUND IT AND BAKED INTO THE BREAD! Have these people ever heard of hair nets??? (I thought that was kinda mandatory in the food service industry? Especially when baking, preparing food, etc…) YUK!! I said no way was I going to eat this, drove all the way back to the store, showed the girls who worked there, and they too were horrified and totally Grossed out! They remade my sub, on a wrap instead, as I didn’t want to take the chance of another baked in hair experience. But when I got home, too grossed out by the whole experience, I just couldn’t eat the sub and threw it away. A Total waste of money!! I’ll never look at a Subway sub the same way again. I took several pictures with my cellphone and a detailed video if Subway corporate would like to see this. I tried calling Subway corporate, but apparently they don’t want customers to be able to contact them because the menu won’t give the option to speak to a customer service agent. Very poor experience and I haven’t been back ever since! I have submitted my experience to Subway corporate, so we’ll see what happens.
Oh, forgot to add, in case you all needed to be further grossed out. The person in front of me being helped… while the other employee was making her sub, the employee turned her head and sneezed. And she didn’t stop what she was doing preparing the sub, nor did she step away from the prep counter when she sneezed. I feel sorry for that customer! If that was my sub that girl was making, I’d say No way. Serious issues at this store- in more ways than one.
… moreSheryl Mazzeo
So the grand girls ordered n boy were they disappointed. The churro was a lethal weapon. So damn hard you could use it for a walker or support. Then when they complained they were told that corporate says to make it this way. i gave it to the worker n told him to eat it. He then remade it. Service sucks.
… moreChristy Koz
These three were great, sandwiches were perfect and they were very friendly, will be coming back to see Allana, Khati, and Ian again very soon!
… morePye Munoz
Ordered on uber eats and they got it ALL WRONG. Even considering that the directions and details are stated in FINE PRINT, right in their face and They still managed to get it wrong. The Philly was not toasted and the onions and bell peppers were cold and raw, the mayo oozed out the sides, I couldn’t pick it up without it dripping water, mayo, all that shit. I put it down and it went straight to the trash. I couldn’t even bring myself to bite it…
The worst subway I’ve ever experienced in my life.
… moreChristine Hawkins
They cannot follow basic instructions and when someone pays that much for a sandwich, they need to stop worrying about cheese that may stick together and actually put meat and toppings that is requested! I will Not be returning Subway!
… moreJeffrey H.
I’ll let the photo speak for itself, but it was a pick up order placed on the app, was ready on time, and as the picture says whoever is working today went above and beyond with the pickles so thank yall
… moreKenitra Lake
I made a online order, and then when I needed to change it, no one would answer the phone. Continuously called for like 5-10 minutes, and no answer. Used to like picking up from this subway on my way to my friend’s house, but not anymore. No support for mobile orders at all.
… moreWods S
I placed an online order for subs on 02/16/24 around 8:15 PM. When I arrived to pick up my order, the employee informed me that they only had flatbread available and that the specific bread I had ordered was out of stock, meaning they hadn’t prepared my order at all. She claimed they tried contacting me but couldn’t reach me. When I asked how they tried to contact me, she couldn’t provide a clear answer and vaguely mentioned something about rejection. However, I never received a call or text, leading me to believe there may have been an issue with my contact information on their end.
I decided to place my order at the next closest Subway, and within minutes, I received a call from them informing me that they didn’t have turkey and asked if I wanted a replacement. Since this second restaurant was able to contact me so quickly, it made me question whether the first Subway was being truthful about not being able to reach me.
Overall, I’m disappointed with the lack of communication and transparency from the first Subway location, and it has left me feeling skeptical about their explanation. The second Subway’s prompt response was much appreciated, though.
… moreNoah Fenoff
Do not order from this location. If you do a mobile order the meat on your hot sandwiches will not be hot wrong toppings will be on and the staff is just horrible. Especially the little blonde chick she has a really bad attitude and does not know what she’s doing at all. It is not hard to make a sandwich. I’ve been going to this one off and on for the past 6 months and anytime she is working my order is always wrong
… moreAmber
The best team I’ve ever experienced in a subway! Efficient. Good quality. Fast. Kind. I couldn’t have asked for a better crew to make my food!
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