Kirsten
How is this place even running? Go here and they have absolutely no bread?? This place clearly only collects paychecks because the whole store stinks and smells like rotten food. Store needs to be audited
… moreAfifi Restaurant Equipment
We just stopped for some lunch and “Ro” was unfriendly. She didn’t listen to us and she was nasty about our orders. The worst experience in Subway yet.
… more80’s Girl
Ordered online and went in 15 minutes later when the app showed my order was ready (1 sub). Three people in line waiting to order when I got there and then watched 5 more people come in and immediately leave. Only 1 person working, and as usual they were new and left by themselves. Employee was overwhelmed and was taking 5-10 minutes to make each sub. After standing in the store for over 20 minutes they started working on my sub (even though the app showed it was ready). Then was told they were out of what I ordered. I asked for a refund and was told by the employee they didn’t know how to do that. Another employee finally came in, looked in the fridge and found the ingredients (the meat) for my sub. After 50 minutes I finally got my sub. I would have left without it but not without getting my money back first….but by that point I was so fed up I started to walk out minus the $10 it cost me for 1 sub. This also isn’t the first time I’ve had to wait or have ordered online only to be told once I go in the store that they are out of something.
… moreSam Wilson
Literally out of something every time I try to order here. Turkey, cheese, etc. Terrible management.
… moreLeslie Ford
I just did an online order through the Subway app. Money was taken out of my account and I received an email stating what time the order would be ready. A few minutes before my order was gonna be ready. I received an email stating the order was canceled. I didn’t cancel it so who canceled the order?
… moreJanis Trimm
I stopped at store on west 5th street at 4:45 on a Monday. Someone had just came out of service door and was walking away. There were no other customers or workers. I went to the door and they were locked. I yelled at the woman and she yelled back she was on break. I don’t plan on stopping here again if my business means no more than this.
… moreVictoria Coble Beach
Customer service is horrible. We’ve been in multiple times and every time we’ve went the same issue has happened. No one is greeted when walking in. We wait 15+ minutes just to add toppings to our two subs. The young man, Miguel, will wear headphones while taking orders asking multiple times what was said simply because he can’t take his headphones out of his ears. This is very unprofessional. While this is happening the other employees will stand by the register or door frame watching and not helping the next customers that are patiently waiting in line. They will also stop in between making subs to talk and tell stories amongst each other. Tonight we waited 15 minutes while the employee was assisting an older gentleman in front of us, once we finally made it up to the glass to tell him what we wanted not only did we notice majority of the bread was burnt but when we told him what bread we wanted he then told us it was cooling off and he could not serve it to us. Therefore they were out, which can be understandable, but we were in the restaurant for 20 minutes prior and not one time did an employee tell us or any other customer they were out of that bread nor were any signs up stating they didn’t have it. I’ve worked in the food/service industry for 5+ years, these are small issues that can be resolved with communication and pro active employees. These have been reoccurring issues we’ve had at this location. The staff is unattentive, careless, and has no sense of urgency. I am not one to complain at all! Especially with working in restaurants myself, but service and staff like this can ruin a good establishment.
… moreKirt Singh
Despite the negative reviews, I would still recommend this location for walk in ordering. Katherine was very helpful and friendly when I was ordering my sandwich. If you’re in the area, I would give them a try.
… moreSail and Soil
Once we got close enough we could see the glass panel & food prep surfaces were dirty. The staff person making sandwiches kept scratching their hair too (over the lettuce). Better cleanliness needed. We walked out without ordering
… moreDenise Beaman
Worst, most rude service of my life. Will not ever be back. Should have walked out! Don’t support businesses that support horrible behavior and language from their staff.
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