Imru Ranu
HORRIBLE HORRIBLE HORRIBLE CUSTOMER SERVICE! I walk in and see an old lady standing at the counter, I had a pickup order and when I asked if she had it she immediately denied me, after countless effort to ask her to double check in case she heard me wrong she was to impatient and didn’t do anything about the situation. Her co-worker that can speak English more clearly finally came out of the back to address the problem, I was on the verge of leaving the shop because the old lady kept saying “no no we don’t have” until after about 5 minutes of my time wasted, I get my tuna sub that has been ready minutes before I even arrived. There should be at least an ounce of service to be provided every customer, even though it’s a fast food joint they wouldn’t even have gaven me compensation if I left. I will never buy from this location ever again.
… moreCreativity itch Voices
Well, it’s sad to say that this Subway either doesn’t care or they are just tried because it was lunch. Buuuut I order and pickup orders for our business at least once a week. And we always order it extra toasted. When I picked up today the sandwiches were cold. Which is no problem, unwrap slam those bad boys in the toaster, not exactly right but we can fix it. I started to raise my concern and I was shut down with…”I toasted them myself” by the Spanish lady working there today.
I have attached video….i may have let it slide if I wasn’t shut down and assured that it was toasted…none of the sandwiches were toasted….
Make sure your order is right, we pay for it and we are prompted to tip when it’s online. If we tip it should be right.
… moreEdison Reyes
One of the ladies, told us to leave the store at 10:30 when they’re supposed to close at 11 PM. She was cleaning the tables, and she said that she had to clean the tables where we were sitting at, what a terrible staff member. Not sure if the manager was presented. But for sure is something that they have to work on. I’ve never coming back here.
… moreJohn Lee Johnson
So I just left the subway at springfield plaza I went there to order 2 subs the lady who I spoke with was EXTREMELY!!!!! RUDE!!!! And SHORT!!@ With me when I asked her if I could substitute grilled chicken for the rotisserie chicken on the chicken bacon and ranch she was so quick to tell me no and seemed like I annoyed her by asking the question and it went down hill from there I ordered my second sub which was a meatball parm and once it came out of the oven she in a smart tone with me asked do you want anything else EXCUSE!!! ME!!! MA’AM!!!! You work in the hospitality industry you DEFINITELY!!!! Need to work on your customer service because now a days there are so many other places people can go and spend there hard earned money you made my experience today horrible I would not recommend going to this establishment if the same lady that took care of me today is there she is very RUDE!!!! AND!!!! UNKIND!!!!
… moreAaron Washington
I don’t know an establishment that doesn’t pick their phone up when it’s called…. Anyways I ordered an online order just for it to be messed up. I am allergic to olives and not once have I thought about ordereding that on my sub……
… moreJahzara Slayton
When I went to the subway yesterday, I had the worst experience ever. One of the Latino women were very prejudice ! There were two of them working there yesterday on 13 February 2025! The older Spanish woman check me out and took my payment at 6:29 PM. She’s not the woman that I was talking about is the other woman the younger one ! Hopefully the owner will talk with her when I ask for the prices of the subs she got an attitude with me. she didn’t want to tell me the prices to the subs, even rolled her eyes and pointed to the sign and said look at the prices with the attitude, I’m a Latino woman, but my husband was black and because of that she got an attitude with me. She didn’t even want to make my sub. She had the older woman make up, which had a cold that day by the way, and she tried to cough the other way which she did and I’m thankful for that but the younger woman who I had a bad experience with Wash supervisor I’m not sure but I want to make sure the owner gets this message you should not hire anyone that is prejudice, or it is absolutely. Even the next customer that came in the store was angry about it. She treated him much better than she treated us, but he was upset by the way her attitude was towards us and we did nothing but be a customer.! I would not recommend this to anyone because of the prejudice that goes on in this facility. I’m Latino woman I know that a lot of Latinos are very prejudice when they see blacks with their own time I do not appreciate what has been done to people, and I hope that you could possibly give me a refund as well.
… moreBen Ferraci
Liciana was very attentive and helpful. The place very clean.
The sandwiches are good. I think is good option to get one of these subways once in a while.
… moreMahmoud Mahmoud
My kids bought 4 tuna sandwiches from there today around 3.30pm and the employee saw that they were small and made them badly. She didn’t cheat them and didn’t put 1/4 of the normal amount of vegetables and tuna in the sandwich. This branch is always bad.
… moreRachel P.
The trash bins were overflowing. A water bucket with cleaning cloth was sitting next to the soda machine. The floor was just messy at 2:30pm.
What freaked me out was that the employee touched cash changes and was going to make my order without changing the gloves.
I pointed that out to her, and she called her coworker.
They talked to each other in their language, staring at me.
Have a better attitude and sense of hygiene.
… moreMaria Burns
Zero stars if I could. The service was TERRIBLE. The woman making my sandwich seemed like she couldn’t be bothered with working and gave me an attitude when I asked for more than 3 cucumbers on my footlong….. I am left to assume the machine for coupons is broken because when I scanned my coupon all I got was a no, no explanation or anything. The woman then “informed” me that I would have to pay full price and she could not manually enter the coupon herself. I THEN received an attitude when I stated I would order online to use the coupon I brought.
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