Sandra Lizarraga
Just a heads up for today, my mom and I order two foot long sandwiches toasted. We got the order and headed home. However, underneath one of the foot long sandwiches there was a large purple piece of something, when I grabbed it I realized it was a piece of glass that had been wrapped with the sandwich. We immediately took the sandwiches back to the store to let them know about what we had found and just to cancel the order because I didn’t feel comfortable getting a new sandwich made if something broke near the ingredients. However, the lady at the front with younger girl immediately denied that they had anything to do with the glass. The older lady got very offensive and did not even want to look at the sandwich or the picture I had taken. She kept stating that they have no glass in the building so it is imposible for that glass to be theirs. Then she proceeded to ignore us and just grab the ticket order and start making the sandwiches again. I told her to stop because we did not want the order to be remade of the sandwiches. Specially since she didn’t seem to care about the fact that a large piece of glass had been wrapped with the sandwich, which is very dangerous. We left the store with a receipt of the canceled order but I didn’t feel comfortable of just leaving this problem like this. Finding glass on a food item is extremely dangerous and should be considered a serious issue. The lack of interest from the subway ladies to the problem left me concerned because they did not even start looking from where this glass could have come from. Even if nothing was broken in their shift the least they could have done would be to check the bread or other ingredients used in the order just to ensure there is more hidden glass anywhere. Unfortunately, we had a very unpleasant experience with this subway because of their attitude towards our concerns and no longer feel comfortable consuming from them. So for today, anyone who goes to this subway be careful with your order and double check that there are no foreign object in it.I hope this doesn’t happen to anyone else.
… moreShahid Pervez
I’m going there for for shopping in premium outlet after I decide get lunch from subway first of all service is very poor I got sandwiches I gave to my wife and my daughter both get sick after eating because nothing is fresh bad service and bad food this location
… morehung ng
On Sunday me and my wife went here with a coupon buy one get one free with any footlong. After order 2 with the chicken teriyaki and started to pay, the guy told me that you can not use the coupon because you picked the chickens and only certain meat is allowed. Then he said go look at the posted sign at the ordering line. We went to look at and saw a handwritten piece of paper stating that only ham, meat ball and turkey is allow for the coupon….
I told the guy that the coupon did not say anything about picking your meat or anything. He refused to explain and continued charging me for 2 footlong. I felt this is cheating customers by doing the cheap trick this way. I will never go back to this store again and will inform all my friends about it.
… moreVamshi Krishna
Order was ready by the time I reached the store
… moreC Bartley
Has to be one of the cleanest Subway, I have ever visited. The waiters staff was super kind.
… moreMimi Cao
If I can give them zero stars I would. This establishment is dishonest, rude, and condescending. My husband and I placed two separate orders through the app. Mine had 12 counts of chocolate chip cookies. The pick up time noted in the app and in my email receipt said 1:10pm, however, when my husband and kids arrived to pick up the order they were told to wait. Apparently, they hadn’t even started on our orders. There was a middle age woman and a young man working behind the counter. They were rude and disrespectful towards my husband. When my husband asked when the orders would be ready the young man rudely told my husband to wait. No time estimate was given, just wait. Additionally, my husband and daughter told the lady that there were cookies as part of the order. She told them she did not see it in the order, she did not even show them what she saw on her order form to confirm. I had to drive back to the restaurant to tell them there were cookies. The lady continued to proclaimed there were no cookies, then she lied and said she looked at my husband’s order and not mine. My husband and daughter called her out and said they clearly told her there were two orders and the order under my name has the cookies. The lady was very disrespectful, rude, and condescending. We will never give them our business again. Lying to the customers, cheating them of items on their orders that they paid for already, and behaving in a rude, disrespectful, condescending manner is unacceptable.
… morekasand green
I would not recommend this Subway. The customer service was very unprofessional and just plain rude. I choose to use my money at places that appreciate my business.
… moreShannon D
We went in the other day, ordered meals and then asked for a cup for water. They did not have any water cups and indicated we couldn’t have a normal cup for water or even a soup cup for water as they count everything. I think it’s a requirement in establishments to provide water cups for paying patrons. Additionally, they closed the bathroom just before nine and then closed the “dining room” at 9:10 so they could clean. The sign clearly said they were open until 9:30, so this was also disappointing. Do not recommend.
… moreAj Lee
Something is really wrong with this specific subway. Firstly the thermostat inside read 85 degrees. The floors were wet with a lot of water. Footprints all over the place. Half the veggies were not available. Then we noticed there were only 3 or 4 bottled drinks..so we got fountain drinks which 4 of the 8 available drinks were just water instead of the label stated. The worst subwat we have ever gotten food from.
… moreAliia K.
Bad service it’s the closest subway to my house so i have to go there often and every time I went there was always a mistake in my order. Earlier today I went and there were two teenagers working there who were seemingly laughing and making fun at me after everything I said. That wasn’t the main issue they constantly made mistakes in my order and couldn’t even apologise after adding something into my sandwiches that I didn’t ask for. First minute I walked in they asked me what type of bread I wanted, and the first thing I said to them was the bread I wanted and nothing else, at first I couldn’t see but they gave me the complete opposite bread than what I asked. And after adding another ingredient into my sandwich that I didn’t ask for. When I corrected them after they already added the wrong thing in they looked at each other and started to laugh at me. They couldn’t even apologise for them adding the wrong ingredient into my sandwich. And there was also no one else inside the lobby other than me so there was almost no noise other than the slight wind outside. This is again not the first time employees have messed up my order and couldn’t even apologise for it. What made me annoyed this time was their constant laughter at me when they were the one who made the mistake. Because I didn’t wanna cause a scene I didn’t tell them of their mistake with the bread but it really annoyed me because of that mistake and many others I couldn’t even enjoy my sandwich anymore especially after their ridicule of me.
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