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✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
Address and Contact Information
Address: 4800 Nannie Helen Burroughs Ave NE, Washington, DC 20019
Phone: (202) 733-4514
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Maurice Henson
If I could give less than one star I would!
Absolutely the worse experience I’ve had in my life dealing with subway. My wife ordered two sandwiches, a bag of chips and a drink on UberEats. I get to the restaurant within seconds of the order being placed because I’m two blocks away. I show the guy making the sandwiches my UberEats confirmation pic, my wife sent me. He finishes the order. I get to the window and he says hit confirm. I said hit what? Confirm confirm. I’m like what are you talking about? You order uber eats you have to hit confirm. I’m still lost and ask what does that mean. So I call the wife and say hit confirm, thinking uber eats has some new policy. She says I don’t know what that means either. So by that time another guest get her order and left the window. So I walk back to the window asking what he needs to see so I can get my food. Again he gives me the same verbiage. I say he cause I never got his name. Other guests in the restaurant said he was the manager. And does this all the time. The unprofessionalism was what they were referring to.
He is now louder and unprofessional. Telling me that I have to hit the confirm button. I explained I’m not an uber driver. I’m the person who ordered the food. Well my wife did. I showed him the receipt confirmation. He yelling at me that he can’t give me my food as there is a driver coming. I explained there is no driver. I’m here. No no no. It says pickup. I said YEAH ME, I’M HERE FOR PICKUP. Now at this time I’m not happy and definitely NOT NICE. We are both yelling and saying unpleasant things, as I’m lost as to him holding my food and refusing to refund my money cause he doesn’t know what he is doing. He said something threatening to me so I told him a few things. Banged on the window as I am heated by now and approached the door he gestured to. To me offering to want to fight me. I was wrong for that absolutely. At this time I’ve already asked him several times for a refund or my food. He continues with the previous statements but the difference is he telling me to call uber. I told him I’m not the confused one here you are so you call uber. That was the conversation during the yelling and screaming. However instead of calling uber to confirm or deny what I’ve said he decides to call the police. I told him I’ll be right here when they arrive.
The officers come in the door. I greet them and give them my side of the story, still heated so it was a few seconds before they got the full picture. Again my order was paid to UberEats. He sees the Order confirmation matches his receipt and he foolishly tells the officers the same thing I said but took 10 mins it seemed to justify why he isn’t giving me my food. Officer are visibly and audibly frustrated and yelled to calm the situation. As “he” and I began the debate again. They both turned to him and asked why if all the info matches can’t I get my food? Again he says he can’t cause a driver is coming. I asked him before to call uber and confirm but instead he called the police. They had to yell at him to go into the booth and call them rather than keep arguing with them. Now prior to his calling uber I’ve told him to call to confirm or deny. He wanted to be right versus getting it right. Finally after getting uber on they tell him exactly what I said and what the officers said. It’s not my fault uber doesn’t pay them for a week, which was finally the reason he says he didn’t want to give me the food I paid for. The officers said he shouldn’t accept uber eats orders if he has an issue with the payment policy.
Long story short. The person in this story should NOT be the manger and definitely needs further training. In this atmosphere of police brutality and as a black man, the stigma around us and the cops. He himself is a brown man. But he wanted to call the cops on me as he said he felt scared behind bulletproof glass.
… moreAbsolutely the worse experience I’ve had in my life dealing with subway. My wife ordered two sandwiches, a bag of chips and a drink on UberEats. I get to the restaurant within seconds of the order being placed because I’m two blocks away. I show the guy making the sandwiches my UberEats confirmation pic, my wife sent me. He finishes the order. I get to the window and he says hit confirm. I said hit what? Confirm confirm. I’m like what are you talking about? You order uber eats you have to hit confirm. I’m still lost and ask what does that mean. So I call the wife and say hit confirm, thinking uber eats has some new policy. She says I don’t know what that means either. So by that time another guest get her order and left the window. So I walk back to the window asking what he needs to see so I can get my food. Again he gives me the same verbiage. I say he cause I never got his name. Other guests in the restaurant said he was the manager. And does this all the time. The unprofessionalism was what they were referring to.
He is now louder and unprofessional. Telling me that I have to hit the confirm button. I explained I’m not an uber driver. I’m the person who ordered the food. Well my wife did. I showed him the receipt confirmation. He yelling at me that he can’t give me my food as there is a driver coming. I explained there is no driver. I’m here. No no no. It says pickup. I said YEAH ME, I’M HERE FOR PICKUP. Now at this time I’m not happy and definitely NOT NICE. We are both yelling and saying unpleasant things, as I’m lost as to him holding my food and refusing to refund my money cause he doesn’t know what he is doing. He said something threatening to me so I told him a few things. Banged on the window as I am heated by now and approached the door he gestured to. To me offering to want to fight me. I was wrong for that absolutely. At this time I’ve already asked him several times for a refund or my food. He continues with the previous statements but the difference is he telling me to call uber. I told him I’m not the confused one here you are so you call uber. That was the conversation during the yelling and screaming. However instead of calling uber to confirm or deny what I’ve said he decides to call the police. I told him I’ll be right here when they arrive.
The officers come in the door. I greet them and give them my side of the story, still heated so it was a few seconds before they got the full picture. Again my order was paid to UberEats. He sees the Order confirmation matches his receipt and he foolishly tells the officers the same thing I said but took 10 mins it seemed to justify why he isn’t giving me my food. Officer are visibly and audibly frustrated and yelled to calm the situation. As “he” and I began the debate again. They both turned to him and asked why if all the info matches can’t I get my food? Again he says he can’t cause a driver is coming. I asked him before to call uber and confirm but instead he called the police. They had to yell at him to go into the booth and call them rather than keep arguing with them. Now prior to his calling uber I’ve told him to call to confirm or deny. He wanted to be right versus getting it right. Finally after getting uber on they tell him exactly what I said and what the officers said. It’s not my fault uber doesn’t pay them for a week, which was finally the reason he says he didn’t want to give me the food I paid for. The officers said he shouldn’t accept uber eats orders if he has an issue with the payment policy.
Long story short. The person in this story should NOT be the manger and definitely needs further training. In this atmosphere of police brutality and as a black man, the stigma around us and the cops. He himself is a brown man. But he wanted to call the cops on me as he said he felt scared behind bulletproof glass.
Star Dust
This subway is great place to chilling with friends and their sandwiches are so fresh to eat . I saw so many Young person are enjoying inside of this place . Their stuff were so friendly and understanding.
… moreShandeliha Walker
It’s a busy rainy day. It’s Saturday around 3:40pm. This man is by himself working hard. I’m sure he’s frustrated, and tired but he’s not showing it. He still has great customer service, and a smile. Whoever his boss is should appreciate him if not with a raise but a day off.
… moretotal control
I ordered my food from the Subway app. On the app, they have deals, which is why I started to order Subway more because of the deals they have on the app, but this restaurant fails to meet their expectations.
Of the app, footlong subs barely have any toppings on either one of them. There’s a very, very small portion of meat in the middle of each sandwich. The sandwiches had a foul smell to them. When you order from the app and pick up from this store, I expect to be punished for it.
It’s like they take the old stuff from yesterday and make your sandwich with that. When you use the app for this store, expect to be punished with old, spoiled food. I tried this restaurant three times and got the same outcome. This time will be my last time. If you’re going to order from this store using the app, check your food before you leave the store, and you’ll see what I’m talking about. Stay blessed, stay healthy.
… moreOf the app, footlong subs barely have any toppings on either one of them. There’s a very, very small portion of meat in the middle of each sandwich. The sandwiches had a foul smell to them. When you order from the app and pick up from this store, I expect to be punished for it.
It’s like they take the old stuff from yesterday and make your sandwich with that. When you use the app for this store, expect to be punished with old, spoiled food. I tried this restaurant three times and got the same outcome. This time will be my last time. If you’re going to order from this store using the app, check your food before you leave the store, and you’ll see what I’m talking about. Stay blessed, stay healthy.
Vivian Mercer (Butterfly)
The cookies that I bought were absolutely delicious! Nice, warm, soft, and melted in your mouth! It was a nice treat for myself that I truly deserved!
… moreNevaeh Muse
The service is decent, but they’ve been dropping the ball with the bread lately. Every time I order, I end up with stale bread. It’s never fresh, and the ends are always hard and cracking. Super disappointing!
… moreMelva Ollie
I really liked this place, the cozy atmosphere and delicious food.
… moreFelicia Ross
These folks sure know how to mess up a sandwich no more for me…thee worst subway experience ever.
… moreChenita Amey (Nita)
New guy was wasting my time asking Double meat. I Want one layer of meat. I usually get the same thing. My son loves Black Forest Ham with lil lettuce and mayo and I get Spicy Italian or the Special of the Day. The Manager was A-Ok. He is Excellent. I use to go there often when I work 2019-2020 DC School year. The manager would fix my sandwiches perfectly. Today this new guy made me repeat my order 5 times before he got it right. Man behind me heard him.
… moreNext Sports Phenom
Bullet proof glass, irrate customers. Product of a bad neighborhood and a business trying to survive. Subway has the same consistency as the chain has across the board.
… more