Matthew Parson
I ordered a couple of subs through Door Dash. The Dasher was great but the subs were completely wrong. My veggie sub was not toasted, had no cheese, was missing 4 vegetables, and they added one that I didn’t order. When I called, the employee basically said that I’d have to get a refund through Door Dash or come in to get a new sub. I don’t want a refund, and there’s a reason I had it delivered (I’m at work!)! Ugh. Very disappointed.
… moreJenilee Brethauer
I love the option of being able to get fresh food but not waiting 20 mins because the workers are to busy talking to their friends instead of taking orders……
… moreStephen Vidovich
Many thanks from the Franklin Moose Club. With less than 24 hours Franklin Subway put together 2 sandwich platters together for our function. Fresh and delicious!!! Thank you so very much for your outstanding effort!!!!
… moreJoey Zeldin
I couldn’t help but notice how clean this Subway was and all the toppings looked incredibly fresh and delicious – so much that I ended up getting more toppings than my usual order at another subway. The two women were also incredibly friendly and kind. Recommend stopping at this subway if you are passing through!
… moreJulie Hersman
I placed a mobile order from Subway in Franklin that included the new churros. The cashier forgot to put them in the bag. I realized this when I returned home and called the restaurant. The girl that answered the phone took my name and said she would leave a note and I could pick them up next time I placed an order. I placed an order today. When my daughter went to pick it up the person refused to give her the churros. I called and asked to speak with the manager. The person on the phone told me she was the manager. I explained the situation and she said I should have called and told her what the cashier said to me to verify it. . I asked if my daughter could return to the store and pick up the churros. She said no I would need to bring the receipt in. I then asked for the owners name and she said she was the owner and refused to tell me her name. She asked me for my name which I told her and then she hung up on me. I tried to call the store back several times and no answer. I looked her up online, her name is Kate Speerstra and my daughter did confirm that is who she spoke with. I don’t understand, why we were treated this way over $4.00 worth of product. If she would have looked at my order history, she would have realized, I order from the store several times a month. She was very rude and has lost my business for good.
… moreDerek Byars
Lame. They have messed up 8/10 of my last orders. Staff was super rude last time. I get it, but I didn’t mess the order up. Always ordered online and picked up. Also the only Subway that doesn’t participate in any deals. I’ll get an email saying “buy one get one free footlong”. Try to use it, and nope, not at this Subway. Just drive to Cranberry.
… morekiara rupp
My sub was so delicious and the nice lady kept making sure everything was just perfect! Would 10/10 recommend. The new owner is so kind and the resturant looks so clean and welcoming!
… moreLouise Dorsey
First of all the lady acted inconvenienced by taking my order. Then proceeded to ring me up for my drink and chips separately Which resulted in my bill being a little bit more expensive, and when it was brought to her attention basically ignored me.
… morepeyton g
I ordered on the app at 6:20. I decided that i would add sliced avocado to my sandwich for a way too high for quality price of $3. Anyway, the app said it would be ready at 6:45 which gives the workers plenty of time to make a sandwich. I get the sandwich and guess what-no avocado. Not gonna order something with an added expense again because even when you pay for it, you won’t get it.
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