Brittany
Put our order in through the mobile app, Upon arrival at requested time subs were not made yet, this wasn’t a problem as we realized it was busy with about 4-6 guests. We thanked the worker very much for getting our subs made and left. When we got home the subs were the worst, most poorly made subs I’ve ever seen. We got “The Outlaw” which had nearly nothing on it, with mostly bread some cheese, meat, and a few peppers. We also got a sweet onion chicken teriyaki with a request of more lettuce, onion, cucumbers, pickles, and sweet onion sauce. Again a very disappointing sub that had half of what a normal subway sub usually has for toppings. Both subs were very very toasted, more than the average. Very disappointing to say the least, if this is how this specific location has their employees make subs we will not be back.
… moreMike Herbster
The Lansing NY store has incredible service and they always treat me well. Thanks to the manager and Brie
… moreDestini S
The pregnant woman behind the counter was incredibly rude. I’m not sure if she was just having a bad day or if she was upset because we interrupted her smoke break when we came to pick up our order, but her hostile attitude towards us was not necessary. I understand not enjoying your job, but taking it out on customers by snapping a them and yelling is uncalled for. The food was fine, but it was hard to enjoy after being spoken to in that way.
… moreVinnie Hecker
Bread was hard and burnt, would not give me new sandwich, staff was rude, and HIGHLY disrespectful, will NEVER USE this location again
… moreTom Mulholland
Truly awful, always an extremely long wait so I started only ordering ahead which is rarely ready on time. There’s only ever one employee working at a time. Go to the one in the mall instead where the service is better and you aren’t treated like garbage, it’s worth the extra few minutes of finding a parking spot and walking through the mall.
… moreCaleb Hilton
Never seen a subway skimp like this before. Not even the gas station ones.
Edit: And a reply that’s somehow worse than not replying at all, that’s about what I should’ve expected.
… moreLes Hockenberry
The lady who made my sandwich this morning at 15 catherwood dr ithaca new york on Thurs Oct 30th rocks, she made a sandwich for me that was no longer on the menu with an awesome attitude.
… moreMichael Runk
I’m a bit picky about my sandwiches I love the Philly cheese but I can’t stand raw veggies. John was on duty and was amazing about working with me and getting the sandwich right. He did have to do a remake but he did it well and I absolutely recommend this store and this young man to make the sandwiches
… moreSavannah Jean-Pharuns
I was at the mall with my black friends. It was 5pm. I asked if they’re open and that i’m ready to order. The woman told me no theyre about to close. I then go get food somewhere else and I come back and she’s serving one person. I asked her again weren’t they closed and she said the man she served always comes for vegetables. I said ok. I saw again another pile of customers being served. I then realized she was just being rude and probably racist since she was serving white people only. They didn’t close till 9pm.
… moreSommaya H
I prefer the Ithaca Mall subway to this one any day. The lady working there is rude and it is incredibly unsanitary. We watched the lady prepare someones sandwich with meat in it and use the same gloves on our sandwiches (I cannot have meat due to religious restrictions). She continued to wear these gloves to press buttons on the toaster and touch handles and kitchen equipment. After covid you would think they take hygiene more seriously but its clear they don’t care at all. They also
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